The waiting is over! This is day one of Black Friday Week running through November 29th, followed closely by Cyber Monday events running November 29th through December 2nd. Ensure your team is motivated and ready to operate at peak performance! For a detailed look at preparation for the events, refer to Peak Preparation: Black Friday and Cyber Monday Preparation Checklist.

This is the time to focus on delivering an outstanding experience for customers. Check-in with your staff to ensure they understand the importance of this holiday sales period. Do you have adequate staffing to handle all the processes involved in operating your business during this important time? Stress the need for everyone representing your business to be hyper aware of customer needs, fulfilling orders, and delivering customer service support.

We're here to support you during the Black Friday Week and Cyber Monday sales events. Share your experiences and results in this discussion thread. If you need assistance, post your questions here, and we'll provide prompt support.

Susan