Amazon says I dropship, and I DO NOT
Amazon suspended my seller fulfilled offers saying that I drop ship my orders.
HOWEVER, I HAVE NEVER EVER DROP SHIPPED ANY ORDER.
I have sent my orders' details, shipping labels, pictures, I buy the shipping label from Amazon, I sent my invoices for the materials I purchased, Amazon still does not understand.
Technically, it is impossible for me to drop ship my orders because my products are not mass-produced or outsourced to third parties. Each product I sell is created by me personally, making drop shipping impossible in my case. My unique, original designs cannot be replicated or fulfilled by any other party.
Shipping Evidence: I have already provided images of actual shipping labels and packaging used to send orders directly to customers from my workshop. These labels clearly indicate that I am the shipper.
Product Evidence: The images I submitted of orders being prepared show my handmade items in their unique state. These products are not shelf-stocked goods but are made individually based on customer orders.
Explanation: As I detailed in my earlier communication, the nature of my business is entirely incompatible with drop shipping practices. Each product is a personalized creation made to order in-house, eliminating any possibility of policy violations.
THE BOTTOM LINE, I DO NOT DROPSHIP AND I CAN PROVE THIS IN ANYWAY.
PLEASE HELP.
26 replies
Seller_rrusAhwZmxJXT
Bottom line is this, from first hand experience. Be grateful they have not held your money. It will take roughly 4-8 weeks as they do an internal investigation and nothing you can do about it. So, pack your patience and hope for the best. We did not drop ship either, however their BOTS flag people based on metrics or a compliant whether true or false. We were finally cleared and hopefully this helps.
Seller_NzEmZKTEdcpPZ
"Shipping Evidence: I have already provided images of actual shipping labels and packaging used to send orders directly to customers from my workshop. These labels clearly indicate that I am the shipper."
Try providing a few samples of the tracking info provided by the shipping carrier that shows that it was actually shipped from your area, not somewhere else. Unfortunately, shipping label alone might not cut it. "Ship from / Return To" addresses can be anything on the label (both UPS and FedEx will accept anything sender enters; not sure about the USPS, we don't use them). What matters is where the first scan took place. For example, if you are located in New York, NY area and the first scan is somewhere in NYC, then it shows that you are the one who is shipping it. If the first scan is Kansas City, MO, for example, then that's a strong indicator that this was a dropship. I don't know what triggers Amazon to flag account for dropship violations, but I bet that's one of them. You might want to show them that's not the case, and it will help you cause tremendously, as that's a very good proof that you are not a dropshipper. At least, that's my logic.
Also, review the invoice requirement info that @Levi_Dylan_Amazon posted. Although, I have no idea what kind of invoices they want to see, since you are the one who is manufacturing the products. Supplies/components, perhaps? Not sure...
Good luck. I'm sorry you have to deal with this, especially if you did nothing wrong. But that's one of the dark sides of Amazon that everyone has to deal with sooner or later.
Seller_wrBHUrqu0opR9
How/where do you generate your shipping labels?
Do you use Amazon Buy Shipping?
Seller_EXAY2N3LmG4WK
[Moderator Edit: removed personal solicitations]
Seller_4HsL3GZbyDLea
I am sorry this is happening to you.. It is unfortunate that Amazon cares so little about doing the right thing that they do not research these issues before they act. Basically, a poorly programmed bot can ruin a seller's life. And Amazon does not care. I hate hearing these stories.
Seller_Mk7xcfG3jic0j
Welcome to the group. I had 20k withheld for 5 weeks. Funny part is they told me the issue was dropped after 2 but that I still had to wait for the investigation period to be over lol
Seller_WGHPuK1SLML2g
i have a bit of a suggestion, what if you create a FBA listing and ship some, while keeping your FBM? set FBA price a bit higher than FBM, this is what someone else did and it worked for them.
Seller_EJTYYaEOme6Ff
Dear @Levi_Dylan_Amazon,
Do you have any update?
Thank you
Seller_EJTYYaEOme6Ff
I am calling all Forum MODS to help on this.
There is a huge unfair situation here, this is driving me absolutely crazy.
Very unfair and sad.
