I have been on tech support with Rollo and opened a ticker with Amazon and have spent over 10 hours trying to fix this.

I can no longer get my shipping labels to print on the Rollo printer.

Rollo says to set it to print .pdf and packing slip when I do this Print Connect sends directly to the 4x6 printer and it errors the printer. I can not uncheck page 2 for the packing slip as I always print that separately (first) and use it when I get the stock to fill the package to ship. so the packing slip is printed way before the shipping label is needed.

if I uninstall print connect I get an internal website error when trying to print.

this is a pain as you have to apply for a shipping refund to be able to try any other settings to see if they work. My customers are on packing slip and tracking number 5 and I still have not shipped my products as I can't get it to print.

any suggestions on how to fix this? I tried opening a support ticket but I'm in a loop because I cannot provide an error code that Amazon is requesting