INFORM Consumers Act: Clicked on Identity and reads "Something went wrong, please try again later" on the page?
Hi everyone,
I'm trying to start my re-verification, but this pops once I clicked on "identity" for the new INFORM Consumers Act. Is this a glitch on Amazon's part?
INFORM Consumers Act: Clicked on Identity and reads "Something went wrong, please try again later" on the page?
Hi everyone,
I'm trying to start my re-verification, but this pops once I clicked on "identity" for the new INFORM Consumers Act. Is this a glitch on Amazon's part?
279 replies
Seller_W1tFzATWCqDHQ
You would have thought they would have been prepared for the volumes of sellers, but no.
Seller_PQyvkXlOwGKtm
Crazy! in the same boat as all of you. When will Amazon resovle this glitch?
Seller_HOKdOpYDshx0T
According to the law you have 10 days to verify after meeting eligibility.
Seller_TQybEo9ECvF7E
I'm also having the same issue. This morning I woke up to "your account is at risk of deactivation". Amazon is requesting info for the INFORM Consumers Act.
I received no other communication regarding Amazon requesting this information. It seems like a drastic measure to use to get sellers to submit information they are requesting.
In addition, I'm also getting the same "something went wrong, please try again later" error / loading screen when trying to submit the requested information.
@Tiff_Amazonwould you kindly look into this issue for us?
Kind Regards!
Tiff_Amazon
Hi @Seller_TQybEo9ECvF7E:
Thank you for mentioning me in this thread. I'm seeing sellers sharing the same concerns and some have found a resolution path, too. Let me check in with our teams to see if there's an update we can share broadly.
In the meantime, here are a few suggestions to take action now:
- Open a Seller Support case (or an additional case if you've already tried this approach) so the team can look into your account requirements and status.
- If you have access to the Call Me Now feature on your Account Health dashboard, please give the team a call and ask them to provide additional guidance. I know some of you have tried this already with mixed results.
- See the resolution tips shared by @Seller_14o3oVAXRYtJd below:
This is what I did:
1. Contacted Amazon seller support and opened a case with the screenshots.
2. They replied with generic information such as use another browser, etc.
3. I re-opened the case and requested escalation, I copy some of the discussion on the forums and my case was transferred.
4. A few hours after my case was transferred I got the email "Action required: Re-verify your Amazon seller account"
Once the email was received the error on the page was gone and I was able to submit the information requested, and upload the documents.
I will provide updates as I am able to gather more information.
Seller_WBnGS7Ix3XiDX
Same here, but when I first went on, that "Something went wrong" bar was there, but the form was able to be filled out. It was 2am.
I filled it out and clicked continue and then nothing happened. It went to the same glitch.
I check out the forums, so I knew this was coming. Thanks to those who posted, so I wasn't super freaked. Hopefully they fix this and we can all get that alert off our dashboard.
Seller_mo1sOjUSVVjDw
anyone notice on the page
INFORM Act Tax Questionnaire they want your address and under country they dont have United States?
Seller_3c36V6baiAt57
This is fixed for me. Just received another email to reverify and I was able to submit details through link available under account info.
Seller_gktzkfmoUxQgv
Hi,
I had the same issue 2 days ago. I created a case after 2 days they fixed it on the back end and all is good thank god
Seller_bISqy3UGgtzho
I just uploaded the verification requests. It appears to be working. States they received my information.
