Hi everyone,

I’m reaching out to this community because I’m feeling incredibly frustrated and helpless with a situation I’m facing as a seller. My product recently received a 1-star review, and I have no idea why. After checking the buyer’s profile, I noticed they’ve been leaving 1-star reviews for multiple products over several days. This pattern makes me question the legitimacy of their feedback.

I’ve tried submitting multiple cases to Amazon, asking them to investigate and remove this review, but it feels like I’m hitting a wall. I either get no response or generic, unhelpful replies that don’t address the issue at all. It’s disheartening to feel like my concerns are being ignored. I don’t even know which Amazon team to contact anymore—it seems like most of the cases I submit are just closed without any meaningful resolution.

Is anyone else experiencing this? It almost feels like Amazon’s internal processes prioritize closing cases quickly over actually solving problems. Maybe it’s about meeting KPIs for case closure? I’m not sure, but it’s making me feel completely powerless as a seller.

I’d really appreciate any advice or insights from the community. How do you handle unjustified negative reviews? Is there a specific team or process that actually works?

Thanks in advance for your support.