So I'm working on trying to get our catalog cleaned up with zero supressions and all that in time for the holidays. One of my biggest stumbling blocks is again Amazon automatic AI processes just not doing the "Intelligence" part very effectively.

We list sports and entertainment collectibles - photographs, magazines, etc. Photographs and magazines seem to be the only items effected by this process.

Here is an example of an item we have issues with.

This item is being flagged because Amazon "believes that the item has added texts, logos or watermarks". Well, I can tongue-in-cheek state that what Amazon believes and what the actual truth is doesn't always jive.

The photo above is an exact scan of an 11X14 photo. All of the text included is on the actual image that was produced, signed, and the customer will be receiving. I am assuming that the obvious text on various parts of this image are the reason the "bots" are clawing at it. I have no problem with Amazon using these tools to filter out listings, but again I have a problem that no one is taking the next step to actual have a human check then to see if it's actually what the bots are stating.

Most of the photos we have issues with are like the above, which are photos that already have pre-printing text or names on them - not uncommon for athletes or celebrities.

Some are even more bizarre like this one:

The only "text" I can assume Amazon is seeing is the authentication sticker on the bottom of the photograph. How on earth can I get around that?

Sure I've read all the suggestions - I've been told to slightly rotate the images. It's been suggested I blur our text to get past the filters. I've read to just add a border of white around the images - all solutions which sound absolutely wacky to me. I think both Sellers and Amazon need to focus on policies that are clearly not working as intended and FIX them so they do work, or at least set up a process where sellers can more easily appeal to an actual live human in the case of an AI error so that it can be quickly and easily corrected.

In the case of these images, I've now been working with support for over three days - and neither of these images have been approved so far, and all I get is the automatic, canned response that:

"We believe the main image has text, logo, graphic or watermark which is not permitted for this product type. Please submit a compliant image to lift the suppression. Also refer to Product image requirements."

Let's work to make this platform a better and easier environment for sellers, and frankly let's start wasting the time for Seller Support who probably have more important issues to deal with.