Supply Chain Letter
Hello. We write to ask if someone knows what must include a supply chain letter? Amazon requested us for some products but we asked our distributors and they said us what it includes. They said me to write something and give to them so they can check and fill populating the proper data.
Amazon requested this:“Provide documents to prove a valid supply chain. Examples of a valid supply chain could be an authorization letter or a complete set of documents, including authorization letters.”
Then exactly what must include that supply chain letter? Any example out there?
We will appreciate the tips and suggestions.
Thank you
Supply Chain Letter
Hello. We write to ask if someone knows what must include a supply chain letter? Amazon requested us for some products but we asked our distributors and they said us what it includes. They said me to write something and give to them so they can check and fill populating the proper data.
Amazon requested this:“Provide documents to prove a valid supply chain. Examples of a valid supply chain could be an authorization letter or a complete set of documents, including authorization letters.”
Then exactly what must include that supply chain letter? Any example out there?
We will appreciate the tips and suggestions.
Thank you
11 replies
Seller_OvL8C4BJWiuS9
They want your invoices to prove supply chain.
Emet_Amazon
Hello @Seller_7b1AIqBsQ6uXt,
Thank you for posting your concerns with your account and request for information.
Hello. We write to ask if someone knows what must include a supply chain letter? Amazon requested us for some products but we asked our distributors and they said us what it includes. They said me to write something and give to them so they can check and fill populating the proper data.
Amazon requested this:“Provide documents to prove a valid supply chain. Examples of a valid supply chain could be an authorization letter or a complete set of documents, including authorization letters.”
Then exactly what must include that supply chain letter? Any example out there?
So you are aware a "supply chain letter" would not exist. What the request here is asking for is a series of sourcing documents that validate your products full supply chain. This can be achieved using what @Seller_OvL8C4BJWiuS9 requested and provide a letter of authorization validating your supplier is an authorized distributor of the product and brand. The required documents needed to validate a supply chain is to provide the following:
- Your sourcing invoices from the supplier
- Your suppliers sourcing invoices from brand or manufacturer
- Your suppliers letter of authorization.
All invoices need to meet our invoice requirements, along with the letter of authorization being issued by the brand. A supplier is not authorized to issue any form of LOA or authorization, this needs to come from the brand itself.
Can you advise if your documents met the above mentioned requirements? Do the invoices you have from your supplier help validate the origin of the products?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_7b1AIqBsQ6uXt,
Thank you for following up on the subject with additional information.
I appreciate you providing this update on the situation. As noted your supplier is cautious with providing their sourcing invoices, this is a very valid and justifiable concern to have from their end. This is why we also request documents such as a letter of authorization issued to them from the brand itself to confirm they are an authorized distributor for the brand. This has no information other than they are authorized to use their brand, intellectual properties and or distribute their products. If the supplier cannot provide this information it will raise concerns with their authorization. If we cannot validate the full supply chain or that the supplier is an authorized distributor we may not be able to complete our supply chain review.
I additionally wanted to inquire on your prior efforts mentioned last week. Have you heard back from them on your LOA request? I additionally wanted to inquire if you've reached out to the brands themselves to inquire if your supplier is authorized by them as a distributor?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_7b1AIqBsQ6uXt
Hello again as there is no response we continue with the problem.
I would like to understand how to properly escalate or report this issue.Over this period, we have worked closely with manufacturers and distributors, obtaining all required documentation, including Letters of Authorization (LOA), a Plan of Action (POA), invoices, and additional supporting materials.
These documents were submitted through the Health Dashboard along with written confirmations from manufacturers regarding their validity.Two agents from the Health Performance Support team informed us that, if our case was denied, it was time to escalate it.
They spent over an hour reviewing our documents with us via phone, confirming that everything was in order. However, other agents have contradicted them, leading to confusion and inconsistency within Amazon’s support process.At one point, an agent even asked us to research and explain pricing and cancellations dating back to 2022 an unreasonable request given the circumstances.
Despite providing all requested information, our case remains unresolved.Furthermore, our experience with the phone support line has been deeply concerning. Many agents demonstrated unprofessional behavior, with some using rude language, others having difficulty communicating in English, and some even laughing or sighing dismissively during our calls.
We repeatedly had to call back just to reach someone who could communicate effectively.What we have observed is a complete lack of consistency and professionalism. Some agents confirm that our documents are valid, while another whom we are not allowed to speak rejects them without explanation. When we request clarification, we are simply told something is incorrect but are not given any specifics.
This process has raised serious concerns about potential discrimination or biased decision-making. Some agents made arbitrary claims, such as rejecting invoices because they showed a shipping address matching our billing address, dismissing PDF files as an unprofessional format (even though they are industry standard and accepted by the IRS), or claiming that an LOA from a major distributor was invalid simply because it was not send f not PDF in who knows what format but they don’t say, all grey and turbulent.
Given these inconsistencies, we strongly believe this is no longer just a procedural issue but a matter of unfair treatment. We represent some of the largest brands in the U.S., including manufacturers and distributors that supply Best Buy, Amazon, and other major retailers. These same documents have been accepted for other sellers, even Amazon supplies in these distributors, making this situation all the more frustrating.
When we relayed Amazon feedback to the manufacturers, they were equally confused, as the documents they provided meet all standard requirements. This suggests that certain Amazon agents are either misinformed or deliberately obstructing the process.
To make matters worse, when phone agents of health performance department were unable to provide clear answers, they directed us to tutorials that were irrelevant to our case, further demonstrating a lack of knowledge or willingness to assist.
At this point, if our account is not reinstated, we need to escalate this matter to a higher authority within Amazon. We need a transparent explanation of what went wrong and why, especially given that all provided documentation meets Amazon stated requirements.How can we formally escalate and report this issue to ensure a fair review?
Thank you.
Supply Chain Letter
Hello. We write to ask if someone knows what must include a supply chain letter? Amazon requested us for some products but we asked our distributors and they said us what it includes. They said me to write something and give to them so they can check and fill populating the proper data.
Amazon requested this:“Provide documents to prove a valid supply chain. Examples of a valid supply chain could be an authorization letter or a complete set of documents, including authorization letters.”
Then exactly what must include that supply chain letter? Any example out there?
We will appreciate the tips and suggestions.
Thank you
Supply Chain Letter
Hello. We write to ask if someone knows what must include a supply chain letter? Amazon requested us for some products but we asked our distributors and they said us what it includes. They said me to write something and give to them so they can check and fill populating the proper data.
Amazon requested this:“Provide documents to prove a valid supply chain. Examples of a valid supply chain could be an authorization letter or a complete set of documents, including authorization letters.”
Then exactly what must include that supply chain letter? Any example out there?
We will appreciate the tips and suggestions.
Thank you
Supply Chain Letter
Hello. We write to ask if someone knows what must include a supply chain letter? Amazon requested us for some products but we asked our distributors and they said us what it includes. They said me to write something and give to them so they can check and fill populating the proper data.
Amazon requested this:“Provide documents to prove a valid supply chain. Examples of a valid supply chain could be an authorization letter or a complete set of documents, including authorization letters.”
Then exactly what must include that supply chain letter? Any example out there?
We will appreciate the tips and suggestions.
Thank you
11 replies
11 replies
Seller_OvL8C4BJWiuS9
They want your invoices to prove supply chain.
Emet_Amazon
Hello @Seller_7b1AIqBsQ6uXt,
Thank you for posting your concerns with your account and request for information.
Hello. We write to ask if someone knows what must include a supply chain letter? Amazon requested us for some products but we asked our distributors and they said us what it includes. They said me to write something and give to them so they can check and fill populating the proper data.
Amazon requested this:“Provide documents to prove a valid supply chain. Examples of a valid supply chain could be an authorization letter or a complete set of documents, including authorization letters.”
Then exactly what must include that supply chain letter? Any example out there?
So you are aware a "supply chain letter" would not exist. What the request here is asking for is a series of sourcing documents that validate your products full supply chain. This can be achieved using what @Seller_OvL8C4BJWiuS9 requested and provide a letter of authorization validating your supplier is an authorized distributor of the product and brand. The required documents needed to validate a supply chain is to provide the following:
- Your sourcing invoices from the supplier
- Your suppliers sourcing invoices from brand or manufacturer
- Your suppliers letter of authorization.
All invoices need to meet our invoice requirements, along with the letter of authorization being issued by the brand. A supplier is not authorized to issue any form of LOA or authorization, this needs to come from the brand itself.
Can you advise if your documents met the above mentioned requirements? Do the invoices you have from your supplier help validate the origin of the products?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_7b1AIqBsQ6uXt,
Thank you for following up on the subject with additional information.
I appreciate you providing this update on the situation. As noted your supplier is cautious with providing their sourcing invoices, this is a very valid and justifiable concern to have from their end. This is why we also request documents such as a letter of authorization issued to them from the brand itself to confirm they are an authorized distributor for the brand. This has no information other than they are authorized to use their brand, intellectual properties and or distribute their products. If the supplier cannot provide this information it will raise concerns with their authorization. If we cannot validate the full supply chain or that the supplier is an authorized distributor we may not be able to complete our supply chain review.
I additionally wanted to inquire on your prior efforts mentioned last week. Have you heard back from them on your LOA request? I additionally wanted to inquire if you've reached out to the brands themselves to inquire if your supplier is authorized by them as a distributor?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_7b1AIqBsQ6uXt
Hello again as there is no response we continue with the problem.
I would like to understand how to properly escalate or report this issue.Over this period, we have worked closely with manufacturers and distributors, obtaining all required documentation, including Letters of Authorization (LOA), a Plan of Action (POA), invoices, and additional supporting materials.
These documents were submitted through the Health Dashboard along with written confirmations from manufacturers regarding their validity.Two agents from the Health Performance Support team informed us that, if our case was denied, it was time to escalate it.
They spent over an hour reviewing our documents with us via phone, confirming that everything was in order. However, other agents have contradicted them, leading to confusion and inconsistency within Amazon’s support process.At one point, an agent even asked us to research and explain pricing and cancellations dating back to 2022 an unreasonable request given the circumstances.
Despite providing all requested information, our case remains unresolved.Furthermore, our experience with the phone support line has been deeply concerning. Many agents demonstrated unprofessional behavior, with some using rude language, others having difficulty communicating in English, and some even laughing or sighing dismissively during our calls.
We repeatedly had to call back just to reach someone who could communicate effectively.What we have observed is a complete lack of consistency and professionalism. Some agents confirm that our documents are valid, while another whom we are not allowed to speak rejects them without explanation. When we request clarification, we are simply told something is incorrect but are not given any specifics.
This process has raised serious concerns about potential discrimination or biased decision-making. Some agents made arbitrary claims, such as rejecting invoices because they showed a shipping address matching our billing address, dismissing PDF files as an unprofessional format (even though they are industry standard and accepted by the IRS), or claiming that an LOA from a major distributor was invalid simply because it was not send f not PDF in who knows what format but they don’t say, all grey and turbulent.
Given these inconsistencies, we strongly believe this is no longer just a procedural issue but a matter of unfair treatment. We represent some of the largest brands in the U.S., including manufacturers and distributors that supply Best Buy, Amazon, and other major retailers. These same documents have been accepted for other sellers, even Amazon supplies in these distributors, making this situation all the more frustrating.
When we relayed Amazon feedback to the manufacturers, they were equally confused, as the documents they provided meet all standard requirements. This suggests that certain Amazon agents are either misinformed or deliberately obstructing the process.
To make matters worse, when phone agents of health performance department were unable to provide clear answers, they directed us to tutorials that were irrelevant to our case, further demonstrating a lack of knowledge or willingness to assist.
At this point, if our account is not reinstated, we need to escalate this matter to a higher authority within Amazon. We need a transparent explanation of what went wrong and why, especially given that all provided documentation meets Amazon stated requirements.How can we formally escalate and report this issue to ensure a fair review?
Thank you.
Seller_OvL8C4BJWiuS9
They want your invoices to prove supply chain.
Seller_OvL8C4BJWiuS9
They want your invoices to prove supply chain.
Emet_Amazon
Hello @Seller_7b1AIqBsQ6uXt,
Thank you for posting your concerns with your account and request for information.
Hello. We write to ask if someone knows what must include a supply chain letter? Amazon requested us for some products but we asked our distributors and they said us what it includes. They said me to write something and give to them so they can check and fill populating the proper data.
Amazon requested this:“Provide documents to prove a valid supply chain. Examples of a valid supply chain could be an authorization letter or a complete set of documents, including authorization letters.”
Then exactly what must include that supply chain letter? Any example out there?
So you are aware a "supply chain letter" would not exist. What the request here is asking for is a series of sourcing documents that validate your products full supply chain. This can be achieved using what @Seller_OvL8C4BJWiuS9 requested and provide a letter of authorization validating your supplier is an authorized distributor of the product and brand. The required documents needed to validate a supply chain is to provide the following:
- Your sourcing invoices from the supplier
- Your suppliers sourcing invoices from brand or manufacturer
- Your suppliers letter of authorization.
All invoices need to meet our invoice requirements, along with the letter of authorization being issued by the brand. A supplier is not authorized to issue any form of LOA or authorization, this needs to come from the brand itself.
Can you advise if your documents met the above mentioned requirements? Do the invoices you have from your supplier help validate the origin of the products?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_7b1AIqBsQ6uXt,
Thank you for posting your concerns with your account and request for information.
Hello. We write to ask if someone knows what must include a supply chain letter? Amazon requested us for some products but we asked our distributors and they said us what it includes. They said me to write something and give to them so they can check and fill populating the proper data.
Amazon requested this:“Provide documents to prove a valid supply chain. Examples of a valid supply chain could be an authorization letter or a complete set of documents, including authorization letters.”
Then exactly what must include that supply chain letter? Any example out there?
So you are aware a "supply chain letter" would not exist. What the request here is asking for is a series of sourcing documents that validate your products full supply chain. This can be achieved using what @Seller_OvL8C4BJWiuS9 requested and provide a letter of authorization validating your supplier is an authorized distributor of the product and brand. The required documents needed to validate a supply chain is to provide the following:
- Your sourcing invoices from the supplier
- Your suppliers sourcing invoices from brand or manufacturer
- Your suppliers letter of authorization.
All invoices need to meet our invoice requirements, along with the letter of authorization being issued by the brand. A supplier is not authorized to issue any form of LOA or authorization, this needs to come from the brand itself.
Can you advise if your documents met the above mentioned requirements? Do the invoices you have from your supplier help validate the origin of the products?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_7b1AIqBsQ6uXt,
Thank you for following up on the subject with additional information.
I appreciate you providing this update on the situation. As noted your supplier is cautious with providing their sourcing invoices, this is a very valid and justifiable concern to have from their end. This is why we also request documents such as a letter of authorization issued to them from the brand itself to confirm they are an authorized distributor for the brand. This has no information other than they are authorized to use their brand, intellectual properties and or distribute their products. If the supplier cannot provide this information it will raise concerns with their authorization. If we cannot validate the full supply chain or that the supplier is an authorized distributor we may not be able to complete our supply chain review.
I additionally wanted to inquire on your prior efforts mentioned last week. Have you heard back from them on your LOA request? I additionally wanted to inquire if you've reached out to the brands themselves to inquire if your supplier is authorized by them as a distributor?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_7b1AIqBsQ6uXt,
Thank you for following up on the subject with additional information.
I appreciate you providing this update on the situation. As noted your supplier is cautious with providing their sourcing invoices, this is a very valid and justifiable concern to have from their end. This is why we also request documents such as a letter of authorization issued to them from the brand itself to confirm they are an authorized distributor for the brand. This has no information other than they are authorized to use their brand, intellectual properties and or distribute their products. If the supplier cannot provide this information it will raise concerns with their authorization. If we cannot validate the full supply chain or that the supplier is an authorized distributor we may not be able to complete our supply chain review.
I additionally wanted to inquire on your prior efforts mentioned last week. Have you heard back from them on your LOA request? I additionally wanted to inquire if you've reached out to the brands themselves to inquire if your supplier is authorized by them as a distributor?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_7b1AIqBsQ6uXt
Hello again as there is no response we continue with the problem.
I would like to understand how to properly escalate or report this issue.Over this period, we have worked closely with manufacturers and distributors, obtaining all required documentation, including Letters of Authorization (LOA), a Plan of Action (POA), invoices, and additional supporting materials.
These documents were submitted through the Health Dashboard along with written confirmations from manufacturers regarding their validity.Two agents from the Health Performance Support team informed us that, if our case was denied, it was time to escalate it.
They spent over an hour reviewing our documents with us via phone, confirming that everything was in order. However, other agents have contradicted them, leading to confusion and inconsistency within Amazon’s support process.At one point, an agent even asked us to research and explain pricing and cancellations dating back to 2022 an unreasonable request given the circumstances.
Despite providing all requested information, our case remains unresolved.Furthermore, our experience with the phone support line has been deeply concerning. Many agents demonstrated unprofessional behavior, with some using rude language, others having difficulty communicating in English, and some even laughing or sighing dismissively during our calls.
We repeatedly had to call back just to reach someone who could communicate effectively.What we have observed is a complete lack of consistency and professionalism. Some agents confirm that our documents are valid, while another whom we are not allowed to speak rejects them without explanation. When we request clarification, we are simply told something is incorrect but are not given any specifics.
This process has raised serious concerns about potential discrimination or biased decision-making. Some agents made arbitrary claims, such as rejecting invoices because they showed a shipping address matching our billing address, dismissing PDF files as an unprofessional format (even though they are industry standard and accepted by the IRS), or claiming that an LOA from a major distributor was invalid simply because it was not send f not PDF in who knows what format but they don’t say, all grey and turbulent.
Given these inconsistencies, we strongly believe this is no longer just a procedural issue but a matter of unfair treatment. We represent some of the largest brands in the U.S., including manufacturers and distributors that supply Best Buy, Amazon, and other major retailers. These same documents have been accepted for other sellers, even Amazon supplies in these distributors, making this situation all the more frustrating.
When we relayed Amazon feedback to the manufacturers, they were equally confused, as the documents they provided meet all standard requirements. This suggests that certain Amazon agents are either misinformed or deliberately obstructing the process.
To make matters worse, when phone agents of health performance department were unable to provide clear answers, they directed us to tutorials that were irrelevant to our case, further demonstrating a lack of knowledge or willingness to assist.
At this point, if our account is not reinstated, we need to escalate this matter to a higher authority within Amazon. We need a transparent explanation of what went wrong and why, especially given that all provided documentation meets Amazon stated requirements.How can we formally escalate and report this issue to ensure a fair review?
Thank you.
Seller_7b1AIqBsQ6uXt
Hello again as there is no response we continue with the problem.
I would like to understand how to properly escalate or report this issue.Over this period, we have worked closely with manufacturers and distributors, obtaining all required documentation, including Letters of Authorization (LOA), a Plan of Action (POA), invoices, and additional supporting materials.
These documents were submitted through the Health Dashboard along with written confirmations from manufacturers regarding their validity.Two agents from the Health Performance Support team informed us that, if our case was denied, it was time to escalate it.
They spent over an hour reviewing our documents with us via phone, confirming that everything was in order. However, other agents have contradicted them, leading to confusion and inconsistency within Amazon’s support process.At one point, an agent even asked us to research and explain pricing and cancellations dating back to 2022 an unreasonable request given the circumstances.
Despite providing all requested information, our case remains unresolved.Furthermore, our experience with the phone support line has been deeply concerning. Many agents demonstrated unprofessional behavior, with some using rude language, others having difficulty communicating in English, and some even laughing or sighing dismissively during our calls.
We repeatedly had to call back just to reach someone who could communicate effectively.What we have observed is a complete lack of consistency and professionalism. Some agents confirm that our documents are valid, while another whom we are not allowed to speak rejects them without explanation. When we request clarification, we are simply told something is incorrect but are not given any specifics.
This process has raised serious concerns about potential discrimination or biased decision-making. Some agents made arbitrary claims, such as rejecting invoices because they showed a shipping address matching our billing address, dismissing PDF files as an unprofessional format (even though they are industry standard and accepted by the IRS), or claiming that an LOA from a major distributor was invalid simply because it was not send f not PDF in who knows what format but they don’t say, all grey and turbulent.
Given these inconsistencies, we strongly believe this is no longer just a procedural issue but a matter of unfair treatment. We represent some of the largest brands in the U.S., including manufacturers and distributors that supply Best Buy, Amazon, and other major retailers. These same documents have been accepted for other sellers, even Amazon supplies in these distributors, making this situation all the more frustrating.
When we relayed Amazon feedback to the manufacturers, they were equally confused, as the documents they provided meet all standard requirements. This suggests that certain Amazon agents are either misinformed or deliberately obstructing the process.
To make matters worse, when phone agents of health performance department were unable to provide clear answers, they directed us to tutorials that were irrelevant to our case, further demonstrating a lack of knowledge or willingness to assist.
At this point, if our account is not reinstated, we need to escalate this matter to a higher authority within Amazon. We need a transparent explanation of what went wrong and why, especially given that all provided documentation meets Amazon stated requirements.How can we formally escalate and report this issue to ensure a fair review?
Thank you.
