VEEQO SHIPPING PLATFORM NOT RECOMMENDED! Their promised protection is not TRUE! It is Fraud. Their support are clueless!
Hi Sellers,
I am FBM seller and my metrics used to be in a very good standing until I start using veeqo for their promised that I will be protected when the delivery was late, my ODR will nott be affected and A-Z will also not be affected. 2 of my orders were delayed and it is now affecting my metrics and Amazon took my buy box away because of my ODR rate was higher than it should be. I have been asking veeqo support to resolve this issue but all they were telling me was I need to call the support! Wait a Minute! I bought shipping with the "OTDR Protected" they kept saying that they are investigating it and the internal team will take a look at it, and it has been weeks now so I had enough. My ratings used to be 90% now it is 86%. I called the amazon support and they said that there is nothing they can do about veeqo and that I have to talk to veeqo support! So I, veeqo and seller support were beating the bush, they are making me jump through hoops and loops! So no, Do NOT use veeqo, it is better to use and buy shipping label directly from Amazon. Veeqo cannot resolve any problem and their promise of protection is not true. Seller support will not be able to help either and they are not aware of veeqo. It will ruin your account health and metrics just like mine. Now my sales has been affected by it.
VEEQO SHIPPING PLATFORM NOT RECOMMENDED! Their promised protection is not TRUE! It is Fraud. Their support are clueless!
Hi Sellers,
I am FBM seller and my metrics used to be in a very good standing until I start using veeqo for their promised that I will be protected when the delivery was late, my ODR will nott be affected and A-Z will also not be affected. 2 of my orders were delayed and it is now affecting my metrics and Amazon took my buy box away because of my ODR rate was higher than it should be. I have been asking veeqo support to resolve this issue but all they were telling me was I need to call the support! Wait a Minute! I bought shipping with the "OTDR Protected" they kept saying that they are investigating it and the internal team will take a look at it, and it has been weeks now so I had enough. My ratings used to be 90% now it is 86%. I called the amazon support and they said that there is nothing they can do about veeqo and that I have to talk to veeqo support! So I, veeqo and seller support were beating the bush, they are making me jump through hoops and loops! So no, Do NOT use veeqo, it is better to use and buy shipping label directly from Amazon. Veeqo cannot resolve any problem and their promise of protection is not true. Seller support will not be able to help either and they are not aware of veeqo. It will ruin your account health and metrics just like mine. Now my sales has been affected by it.
37 replies
KJ_Amazon
Hello @Seller_ogqbG0HlQuYoY
Thank you for checking in with the forums about your On Time Delivery Rate and shipping service selections.
If you share a Case ID I can review the details and determine the reason for your recent metric changes and if there is a path to dispute any recent restrictions.
Shipping through Veeqo and using approved/designated shipping services offer the same protections as buying shipping directly through Buy Shipping. If you share more details about the metrics you are having problems with, I can offer more advice.
Please note that the Order Defect Rate (ODR) is not the same metric as the On Time Delivery Rate (OTDR).
The order defect rate (ODR) is a key measure of your ability to provide a good customer experience. ODR represents the percentage of orders with one or more indicators of poor customer service during a given 60-day time period. The following are the three components of ODR:
- Negative Feedback Rate
- A-to-z Guarantee Claim Rate
- Credit Card Chargeback Rate
OTDR protection from late deliveries on units shipped through standard shipping applies if you use these three tools: Shipping Settings Automation (SSA), Automated handling time, and Amazon Buy Shipping (OTDR Protected services).
Note: OTDR Protection is only available for units shipped through Standard Shipping, units shipped through other shipping options such as Free Economy, Standard Prime, or Premium Shipping, are not eligible for OTDR protection.
Seller_9RWmocRL1z265
wow, what a timely warning.Right at this moment I am synching my amazon orders to veeqo to start using veeqo from today. as it says I would protect OTDR and a to z claims as well but your first hand experience made me thing agains about using veer. its better keep using amazon buy shipping instead of getting a ding on metrics. I was hoping to save few hundred dollars as they claim 5% cash back thing but I am not going to use it now. I can't do anything for you but thank you for making me cautious.
Seller_ViRcsQPm12eFa
I dont think the OTDR Protection work with Amazon buying shipping either. 4 order of mine where shipped on time and had carrier scan for the same date. OTDR went from 100% to 95%.
Seller_MyC91zlxW5GJh
I'm in the same situation. Veeqo was great to start with, as it provided us with all the shipping channels we needed. Recently, our shipping time delivery rate dropped to 60%, which we had never experienced before. Upon checking with shipping, UPS Ground Saver was recommended on Veeqo, but it was delivered after the due date. I don't know if it's UPS's fault or Veeqo, and I need to pull this matric up. Any recommendations?
Seller_lXivU459G2eqY
I have been experiencing the same issue, all of my shipments are on time yet I went from 97% to below 80% Amazon should really check this as Veeqo is owned by them and they push us sellers to use that platform.
Seller_lCX40xAkSs1xm
The tool was created to collect your data such as the discount you get from UPS etc...
The promises are fake lol
Seller_nIpDUp0EFAUsS
I'm sorry you're going through this! I would just like to provide a different experience for anyone considering whether or not to use them. I have been using Veeqo for about 7 months. I have been happy with them, and have seen the same protections with shipping purchased from Veeqo that I did when I purchased shipping directly from Amazon. I have automatically been protected from an A-Z claim, a negative feedback for a late delivery was automatically removed, and my OTDR is healthy. I cannot attest to the customer support because I have not needed it.
I will say that if you're switching for the 5% discount, keep in mind that is an intro offer, and the discount I get now after the intro period is only .5%-1% depending on the shipping method. However, it also allows you to pay with credit card, so you can also collect credit card rewards on all your shipping purchased, and you cannot do this on the Amazon platform.
Seller_GKF7oCFh10yE2
Not surprised. I bet the new AWD that Amazon is pushing on us will be yet another way to hurt our business.
KJ_Amazon
Here are my case id's, Please note that I bought the shipping labels from veeqo with the "Claims Protected" and "OTDR Protected" says on it.
Hello @Seller_ogqbG0HlQuYoY. Thanks for sharing those details.
Amazon Buy Shipping protections
I shared the link with details on the two types of Buy Shipping protections: Claims and OTDR.
Please note that Claims protections A-to-z and SAFE-T claims protections do not automatically include feedback removal. "Amazon may strike-through feedback in the following cases: The order was shipped using a "Claims Protected" Shipping Label
I asked our team to review your recent feedbacks to determine if they qualify for removal.
OTDR Protection also requires using Automated Handling Time (AHT) and Shipping Settings Automation (SSA) for standard shipments.
VEEQO SHIPPING PLATFORM NOT RECOMMENDED! Their promised protection is not TRUE! It is Fraud. Their support are clueless!
Hi Sellers,
I am FBM seller and my metrics used to be in a very good standing until I start using veeqo for their promised that I will be protected when the delivery was late, my ODR will nott be affected and A-Z will also not be affected. 2 of my orders were delayed and it is now affecting my metrics and Amazon took my buy box away because of my ODR rate was higher than it should be. I have been asking veeqo support to resolve this issue but all they were telling me was I need to call the support! Wait a Minute! I bought shipping with the "OTDR Protected" they kept saying that they are investigating it and the internal team will take a look at it, and it has been weeks now so I had enough. My ratings used to be 90% now it is 86%. I called the amazon support and they said that there is nothing they can do about veeqo and that I have to talk to veeqo support! So I, veeqo and seller support were beating the bush, they are making me jump through hoops and loops! So no, Do NOT use veeqo, it is better to use and buy shipping label directly from Amazon. Veeqo cannot resolve any problem and their promise of protection is not true. Seller support will not be able to help either and they are not aware of veeqo. It will ruin your account health and metrics just like mine. Now my sales has been affected by it.
VEEQO SHIPPING PLATFORM NOT RECOMMENDED! Their promised protection is not TRUE! It is Fraud. Their support are clueless!
Hi Sellers,
I am FBM seller and my metrics used to be in a very good standing until I start using veeqo for their promised that I will be protected when the delivery was late, my ODR will nott be affected and A-Z will also not be affected. 2 of my orders were delayed and it is now affecting my metrics and Amazon took my buy box away because of my ODR rate was higher than it should be. I have been asking veeqo support to resolve this issue but all they were telling me was I need to call the support! Wait a Minute! I bought shipping with the "OTDR Protected" they kept saying that they are investigating it and the internal team will take a look at it, and it has been weeks now so I had enough. My ratings used to be 90% now it is 86%. I called the amazon support and they said that there is nothing they can do about veeqo and that I have to talk to veeqo support! So I, veeqo and seller support were beating the bush, they are making me jump through hoops and loops! So no, Do NOT use veeqo, it is better to use and buy shipping label directly from Amazon. Veeqo cannot resolve any problem and their promise of protection is not true. Seller support will not be able to help either and they are not aware of veeqo. It will ruin your account health and metrics just like mine. Now my sales has been affected by it.
VEEQO SHIPPING PLATFORM NOT RECOMMENDED! Their promised protection is not TRUE! It is Fraud. Their support are clueless!
Hi Sellers,
I am FBM seller and my metrics used to be in a very good standing until I start using veeqo for their promised that I will be protected when the delivery was late, my ODR will nott be affected and A-Z will also not be affected. 2 of my orders were delayed and it is now affecting my metrics and Amazon took my buy box away because of my ODR rate was higher than it should be. I have been asking veeqo support to resolve this issue but all they were telling me was I need to call the support! Wait a Minute! I bought shipping with the "OTDR Protected" they kept saying that they are investigating it and the internal team will take a look at it, and it has been weeks now so I had enough. My ratings used to be 90% now it is 86%. I called the amazon support and they said that there is nothing they can do about veeqo and that I have to talk to veeqo support! So I, veeqo and seller support were beating the bush, they are making me jump through hoops and loops! So no, Do NOT use veeqo, it is better to use and buy shipping label directly from Amazon. Veeqo cannot resolve any problem and their promise of protection is not true. Seller support will not be able to help either and they are not aware of veeqo. It will ruin your account health and metrics just like mine. Now my sales has been affected by it.
37 replies
37 replies
KJ_Amazon
Hello @Seller_ogqbG0HlQuYoY
Thank you for checking in with the forums about your On Time Delivery Rate and shipping service selections.
If you share a Case ID I can review the details and determine the reason for your recent metric changes and if there is a path to dispute any recent restrictions.
Shipping through Veeqo and using approved/designated shipping services offer the same protections as buying shipping directly through Buy Shipping. If you share more details about the metrics you are having problems with, I can offer more advice.
Please note that the Order Defect Rate (ODR) is not the same metric as the On Time Delivery Rate (OTDR).
The order defect rate (ODR) is a key measure of your ability to provide a good customer experience. ODR represents the percentage of orders with one or more indicators of poor customer service during a given 60-day time period. The following are the three components of ODR:
- Negative Feedback Rate
- A-to-z Guarantee Claim Rate
- Credit Card Chargeback Rate
OTDR protection from late deliveries on units shipped through standard shipping applies if you use these three tools: Shipping Settings Automation (SSA), Automated handling time, and Amazon Buy Shipping (OTDR Protected services).
Note: OTDR Protection is only available for units shipped through Standard Shipping, units shipped through other shipping options such as Free Economy, Standard Prime, or Premium Shipping, are not eligible for OTDR protection.
Seller_9RWmocRL1z265
wow, what a timely warning.Right at this moment I am synching my amazon orders to veeqo to start using veeqo from today. as it says I would protect OTDR and a to z claims as well but your first hand experience made me thing agains about using veer. its better keep using amazon buy shipping instead of getting a ding on metrics. I was hoping to save few hundred dollars as they claim 5% cash back thing but I am not going to use it now. I can't do anything for you but thank you for making me cautious.
Seller_ViRcsQPm12eFa
I dont think the OTDR Protection work with Amazon buying shipping either. 4 order of mine where shipped on time and had carrier scan for the same date. OTDR went from 100% to 95%.
Seller_MyC91zlxW5GJh
I'm in the same situation. Veeqo was great to start with, as it provided us with all the shipping channels we needed. Recently, our shipping time delivery rate dropped to 60%, which we had never experienced before. Upon checking with shipping, UPS Ground Saver was recommended on Veeqo, but it was delivered after the due date. I don't know if it's UPS's fault or Veeqo, and I need to pull this matric up. Any recommendations?
Seller_lXivU459G2eqY
I have been experiencing the same issue, all of my shipments are on time yet I went from 97% to below 80% Amazon should really check this as Veeqo is owned by them and they push us sellers to use that platform.
Seller_lCX40xAkSs1xm
The tool was created to collect your data such as the discount you get from UPS etc...
The promises are fake lol
Seller_nIpDUp0EFAUsS
I'm sorry you're going through this! I would just like to provide a different experience for anyone considering whether or not to use them. I have been using Veeqo for about 7 months. I have been happy with them, and have seen the same protections with shipping purchased from Veeqo that I did when I purchased shipping directly from Amazon. I have automatically been protected from an A-Z claim, a negative feedback for a late delivery was automatically removed, and my OTDR is healthy. I cannot attest to the customer support because I have not needed it.
I will say that if you're switching for the 5% discount, keep in mind that is an intro offer, and the discount I get now after the intro period is only .5%-1% depending on the shipping method. However, it also allows you to pay with credit card, so you can also collect credit card rewards on all your shipping purchased, and you cannot do this on the Amazon platform.
Seller_GKF7oCFh10yE2
Not surprised. I bet the new AWD that Amazon is pushing on us will be yet another way to hurt our business.
KJ_Amazon
Here are my case id's, Please note that I bought the shipping labels from veeqo with the "Claims Protected" and "OTDR Protected" says on it.
Hello @Seller_ogqbG0HlQuYoY. Thanks for sharing those details.
Amazon Buy Shipping protections
I shared the link with details on the two types of Buy Shipping protections: Claims and OTDR.
Please note that Claims protections A-to-z and SAFE-T claims protections do not automatically include feedback removal. "Amazon may strike-through feedback in the following cases: The order was shipped using a "Claims Protected" Shipping Label
I asked our team to review your recent feedbacks to determine if they qualify for removal.
OTDR Protection also requires using Automated Handling Time (AHT) and Shipping Settings Automation (SSA) for standard shipments.
KJ_Amazon
Hello @Seller_ogqbG0HlQuYoY
Thank you for checking in with the forums about your On Time Delivery Rate and shipping service selections.
If you share a Case ID I can review the details and determine the reason for your recent metric changes and if there is a path to dispute any recent restrictions.
Shipping through Veeqo and using approved/designated shipping services offer the same protections as buying shipping directly through Buy Shipping. If you share more details about the metrics you are having problems with, I can offer more advice.
Please note that the Order Defect Rate (ODR) is not the same metric as the On Time Delivery Rate (OTDR).
The order defect rate (ODR) is a key measure of your ability to provide a good customer experience. ODR represents the percentage of orders with one or more indicators of poor customer service during a given 60-day time period. The following are the three components of ODR:
- Negative Feedback Rate
- A-to-z Guarantee Claim Rate
- Credit Card Chargeback Rate
OTDR protection from late deliveries on units shipped through standard shipping applies if you use these three tools: Shipping Settings Automation (SSA), Automated handling time, and Amazon Buy Shipping (OTDR Protected services).
Note: OTDR Protection is only available for units shipped through Standard Shipping, units shipped through other shipping options such as Free Economy, Standard Prime, or Premium Shipping, are not eligible for OTDR protection.
KJ_Amazon
Hello @Seller_ogqbG0HlQuYoY
Thank you for checking in with the forums about your On Time Delivery Rate and shipping service selections.
If you share a Case ID I can review the details and determine the reason for your recent metric changes and if there is a path to dispute any recent restrictions.
Shipping through Veeqo and using approved/designated shipping services offer the same protections as buying shipping directly through Buy Shipping. If you share more details about the metrics you are having problems with, I can offer more advice.
Please note that the Order Defect Rate (ODR) is not the same metric as the On Time Delivery Rate (OTDR).
The order defect rate (ODR) is a key measure of your ability to provide a good customer experience. ODR represents the percentage of orders with one or more indicators of poor customer service during a given 60-day time period. The following are the three components of ODR:
- Negative Feedback Rate
- A-to-z Guarantee Claim Rate
- Credit Card Chargeback Rate
OTDR protection from late deliveries on units shipped through standard shipping applies if you use these three tools: Shipping Settings Automation (SSA), Automated handling time, and Amazon Buy Shipping (OTDR Protected services).
Note: OTDR Protection is only available for units shipped through Standard Shipping, units shipped through other shipping options such as Free Economy, Standard Prime, or Premium Shipping, are not eligible for OTDR protection.
Seller_9RWmocRL1z265
wow, what a timely warning.Right at this moment I am synching my amazon orders to veeqo to start using veeqo from today. as it says I would protect OTDR and a to z claims as well but your first hand experience made me thing agains about using veer. its better keep using amazon buy shipping instead of getting a ding on metrics. I was hoping to save few hundred dollars as they claim 5% cash back thing but I am not going to use it now. I can't do anything for you but thank you for making me cautious.
Seller_9RWmocRL1z265
wow, what a timely warning.Right at this moment I am synching my amazon orders to veeqo to start using veeqo from today. as it says I would protect OTDR and a to z claims as well but your first hand experience made me thing agains about using veer. its better keep using amazon buy shipping instead of getting a ding on metrics. I was hoping to save few hundred dollars as they claim 5% cash back thing but I am not going to use it now. I can't do anything for you but thank you for making me cautious.
Seller_ViRcsQPm12eFa
I dont think the OTDR Protection work with Amazon buying shipping either. 4 order of mine where shipped on time and had carrier scan for the same date. OTDR went from 100% to 95%.
Seller_ViRcsQPm12eFa
I dont think the OTDR Protection work with Amazon buying shipping either. 4 order of mine where shipped on time and had carrier scan for the same date. OTDR went from 100% to 95%.
Seller_MyC91zlxW5GJh
I'm in the same situation. Veeqo was great to start with, as it provided us with all the shipping channels we needed. Recently, our shipping time delivery rate dropped to 60%, which we had never experienced before. Upon checking with shipping, UPS Ground Saver was recommended on Veeqo, but it was delivered after the due date. I don't know if it's UPS's fault or Veeqo, and I need to pull this matric up. Any recommendations?
Seller_MyC91zlxW5GJh
I'm in the same situation. Veeqo was great to start with, as it provided us with all the shipping channels we needed. Recently, our shipping time delivery rate dropped to 60%, which we had never experienced before. Upon checking with shipping, UPS Ground Saver was recommended on Veeqo, but it was delivered after the due date. I don't know if it's UPS's fault or Veeqo, and I need to pull this matric up. Any recommendations?
Seller_lXivU459G2eqY
I have been experiencing the same issue, all of my shipments are on time yet I went from 97% to below 80% Amazon should really check this as Veeqo is owned by them and they push us sellers to use that platform.
Seller_lXivU459G2eqY
I have been experiencing the same issue, all of my shipments are on time yet I went from 97% to below 80% Amazon should really check this as Veeqo is owned by them and they push us sellers to use that platform.
Seller_lCX40xAkSs1xm
The tool was created to collect your data such as the discount you get from UPS etc...
The promises are fake lol
Seller_lCX40xAkSs1xm
The tool was created to collect your data such as the discount you get from UPS etc...
The promises are fake lol
Seller_nIpDUp0EFAUsS
I'm sorry you're going through this! I would just like to provide a different experience for anyone considering whether or not to use them. I have been using Veeqo for about 7 months. I have been happy with them, and have seen the same protections with shipping purchased from Veeqo that I did when I purchased shipping directly from Amazon. I have automatically been protected from an A-Z claim, a negative feedback for a late delivery was automatically removed, and my OTDR is healthy. I cannot attest to the customer support because I have not needed it.
I will say that if you're switching for the 5% discount, keep in mind that is an intro offer, and the discount I get now after the intro period is only .5%-1% depending on the shipping method. However, it also allows you to pay with credit card, so you can also collect credit card rewards on all your shipping purchased, and you cannot do this on the Amazon platform.
Seller_nIpDUp0EFAUsS
I'm sorry you're going through this! I would just like to provide a different experience for anyone considering whether or not to use them. I have been using Veeqo for about 7 months. I have been happy with them, and have seen the same protections with shipping purchased from Veeqo that I did when I purchased shipping directly from Amazon. I have automatically been protected from an A-Z claim, a negative feedback for a late delivery was automatically removed, and my OTDR is healthy. I cannot attest to the customer support because I have not needed it.
I will say that if you're switching for the 5% discount, keep in mind that is an intro offer, and the discount I get now after the intro period is only .5%-1% depending on the shipping method. However, it also allows you to pay with credit card, so you can also collect credit card rewards on all your shipping purchased, and you cannot do this on the Amazon platform.
Seller_GKF7oCFh10yE2
Not surprised. I bet the new AWD that Amazon is pushing on us will be yet another way to hurt our business.
Seller_GKF7oCFh10yE2
Not surprised. I bet the new AWD that Amazon is pushing on us will be yet another way to hurt our business.
KJ_Amazon
Here are my case id's, Please note that I bought the shipping labels from veeqo with the "Claims Protected" and "OTDR Protected" says on it.
Hello @Seller_ogqbG0HlQuYoY. Thanks for sharing those details.
Amazon Buy Shipping protections
I shared the link with details on the two types of Buy Shipping protections: Claims and OTDR.
Please note that Claims protections A-to-z and SAFE-T claims protections do not automatically include feedback removal. "Amazon may strike-through feedback in the following cases: The order was shipped using a "Claims Protected" Shipping Label
I asked our team to review your recent feedbacks to determine if they qualify for removal.
OTDR Protection also requires using Automated Handling Time (AHT) and Shipping Settings Automation (SSA) for standard shipments.
KJ_Amazon
Here are my case id's, Please note that I bought the shipping labels from veeqo with the "Claims Protected" and "OTDR Protected" says on it.
Hello @Seller_ogqbG0HlQuYoY. Thanks for sharing those details.
Amazon Buy Shipping protections
I shared the link with details on the two types of Buy Shipping protections: Claims and OTDR.
Please note that Claims protections A-to-z and SAFE-T claims protections do not automatically include feedback removal. "Amazon may strike-through feedback in the following cases: The order was shipped using a "Claims Protected" Shipping Label
I asked our team to review your recent feedbacks to determine if they qualify for removal.
OTDR Protection also requires using Automated Handling Time (AHT) and Shipping Settings Automation (SSA) for standard shipments.
