INFORM Consumers Act
Hello.
My account has been deactivated. We have been trying to reactivate my account since the beginning due to the INFORM Consumers Acts. There is one item that is unchecked (Authentication). When I click on “Authenticate” in the attached image, the system jumps to the Contact Amazon Support Team page. I am unable to upload files as before.
During this time I created a case ID 16833187691 regarding this issue, but no one has been able to resolve it.
Could you please support forwarding the “Identify” verification information to the appropriate INFORM Consumer Bill department? Or re-give me a portal where I can resubmit the Identify verification.
Thank you very much.
INFORM Consumers Act
Hello.
My account has been deactivated. We have been trying to reactivate my account since the beginning due to the INFORM Consumers Acts. There is one item that is unchecked (Authentication). When I click on “Authenticate” in the attached image, the system jumps to the Contact Amazon Support Team page. I am unable to upload files as before.
During this time I created a case ID 16833187691 regarding this issue, but no one has been able to resolve it.
Could you please support forwarding the “Identify” verification information to the appropriate INFORM Consumer Bill department? Or re-give me a portal where I can resubmit the Identify verification.
Thank you very much.
6 replies
Seller_bd4kPcQu5K1jt
We have submitted a series of documents as required to appeal the unfreezing of the account, but have been unsuccessful.
Seller_bd4kPcQu5K1jt
Our items are on the verge of being automatically discarded by the Amazon warehouse, so please dispose of them properly as soon as possible in order not to affect the normal sales of our account!
Seller_bd4kPcQu5K1jt
@Cooper_Amazon
@Jurgen_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Joey_Amazon
@KJ_Amazon
@Dominic_Amazon
@Emet_Amazon
@TaylorR_Amazon
@LeviDylan_Amazon
@Nikki_Amazon
Roxy_Amazon
Hello @Seller_bd4kPcQu5K1jt,
Thank you for reaching out and sharing your concerns about your account deactivation and the challenges you've faced with the INFORM Consumers Act requirements. We understand how frustrating this situation must be, especially given your efforts to reactivate your account and the difficulties you've encountered with the authentication process.
We've carefully reviewed the details you provided, including your experience with the "Authenticate" button redirecting you to the Contact Amazon Support Team page and your inability to upload files. We also acknowledge the case ID 16833187691 that you created regarding this issue.
We've looked into your case, and I want to provide you with the most up-to-date information. Your case was transferred to our escalations team for a thorough review. After examining the documents you provided, they have communicated to us that they were unable to complete your verification process. As a result, unfortunately, your account will not be activated at this time.
We understand that this outcome is not the one you were hoping for, and we recognize how disappointing this news must be for you but we wanted to provide clarity on this matter to ensure you have a clear understanding of the situation and the decision made.
For further information about the identity verification process, please visit the page About the INFORM Consumers Act.
We appreciate you utilizing the Seller Forums to seek assistance. Our community and I are here to provide clarification if you need any further information or have additional questions about this process.
Thank you for your patience and understanding throughout this challenging situation. We value your interest in selling on Amazon and hope this information was helpful.
Best,
-Roxy
INFORM Consumers Act
Hello.
My account has been deactivated. We have been trying to reactivate my account since the beginning due to the INFORM Consumers Acts. There is one item that is unchecked (Authentication). When I click on “Authenticate” in the attached image, the system jumps to the Contact Amazon Support Team page. I am unable to upload files as before.
During this time I created a case ID 16833187691 regarding this issue, but no one has been able to resolve it.
Could you please support forwarding the “Identify” verification information to the appropriate INFORM Consumer Bill department? Or re-give me a portal where I can resubmit the Identify verification.
Thank you very much.
INFORM Consumers Act
Hello.
My account has been deactivated. We have been trying to reactivate my account since the beginning due to the INFORM Consumers Acts. There is one item that is unchecked (Authentication). When I click on “Authenticate” in the attached image, the system jumps to the Contact Amazon Support Team page. I am unable to upload files as before.
During this time I created a case ID 16833187691 regarding this issue, but no one has been able to resolve it.
Could you please support forwarding the “Identify” verification information to the appropriate INFORM Consumer Bill department? Or re-give me a portal where I can resubmit the Identify verification.
Thank you very much.
INFORM Consumers Act
Hello.
My account has been deactivated. We have been trying to reactivate my account since the beginning due to the INFORM Consumers Acts. There is one item that is unchecked (Authentication). When I click on “Authenticate” in the attached image, the system jumps to the Contact Amazon Support Team page. I am unable to upload files as before.
During this time I created a case ID 16833187691 regarding this issue, but no one has been able to resolve it.
Could you please support forwarding the “Identify” verification information to the appropriate INFORM Consumer Bill department? Or re-give me a portal where I can resubmit the Identify verification.
Thank you very much.
6 replies
6 replies
Seller_bd4kPcQu5K1jt
We have submitted a series of documents as required to appeal the unfreezing of the account, but have been unsuccessful.
Seller_bd4kPcQu5K1jt
Our items are on the verge of being automatically discarded by the Amazon warehouse, so please dispose of them properly as soon as possible in order not to affect the normal sales of our account!
Seller_bd4kPcQu5K1jt
@Cooper_Amazon
@Jurgen_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Joey_Amazon
@KJ_Amazon
@Dominic_Amazon
@Emet_Amazon
@TaylorR_Amazon
@LeviDylan_Amazon
@Nikki_Amazon
Roxy_Amazon
Hello @Seller_bd4kPcQu5K1jt,
Thank you for reaching out and sharing your concerns about your account deactivation and the challenges you've faced with the INFORM Consumers Act requirements. We understand how frustrating this situation must be, especially given your efforts to reactivate your account and the difficulties you've encountered with the authentication process.
We've carefully reviewed the details you provided, including your experience with the "Authenticate" button redirecting you to the Contact Amazon Support Team page and your inability to upload files. We also acknowledge the case ID 16833187691 that you created regarding this issue.
We've looked into your case, and I want to provide you with the most up-to-date information. Your case was transferred to our escalations team for a thorough review. After examining the documents you provided, they have communicated to us that they were unable to complete your verification process. As a result, unfortunately, your account will not be activated at this time.
We understand that this outcome is not the one you were hoping for, and we recognize how disappointing this news must be for you but we wanted to provide clarity on this matter to ensure you have a clear understanding of the situation and the decision made.
For further information about the identity verification process, please visit the page About the INFORM Consumers Act.
We appreciate you utilizing the Seller Forums to seek assistance. Our community and I are here to provide clarification if you need any further information or have additional questions about this process.
Thank you for your patience and understanding throughout this challenging situation. We value your interest in selling on Amazon and hope this information was helpful.
Best,
-Roxy
Seller_bd4kPcQu5K1jt
We have submitted a series of documents as required to appeal the unfreezing of the account, but have been unsuccessful.
Seller_bd4kPcQu5K1jt
We have submitted a series of documents as required to appeal the unfreezing of the account, but have been unsuccessful.
Seller_bd4kPcQu5K1jt
Our items are on the verge of being automatically discarded by the Amazon warehouse, so please dispose of them properly as soon as possible in order not to affect the normal sales of our account!
Seller_bd4kPcQu5K1jt
Our items are on the verge of being automatically discarded by the Amazon warehouse, so please dispose of them properly as soon as possible in order not to affect the normal sales of our account!
Seller_bd4kPcQu5K1jt
@Cooper_Amazon
@Jurgen_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Joey_Amazon
@KJ_Amazon
@Dominic_Amazon
@Emet_Amazon
@TaylorR_Amazon
@LeviDylan_Amazon
@Nikki_Amazon
Seller_bd4kPcQu5K1jt
@Cooper_Amazon
@Jurgen_Amazon
@Ricardo_Amazon
@Sunnie_Amazon
@Joey_Amazon
@KJ_Amazon
@Dominic_Amazon
@Emet_Amazon
@TaylorR_Amazon
@LeviDylan_Amazon
@Nikki_Amazon
Roxy_Amazon
Hello @Seller_bd4kPcQu5K1jt,
Thank you for reaching out and sharing your concerns about your account deactivation and the challenges you've faced with the INFORM Consumers Act requirements. We understand how frustrating this situation must be, especially given your efforts to reactivate your account and the difficulties you've encountered with the authentication process.
We've carefully reviewed the details you provided, including your experience with the "Authenticate" button redirecting you to the Contact Amazon Support Team page and your inability to upload files. We also acknowledge the case ID 16833187691 that you created regarding this issue.
We've looked into your case, and I want to provide you with the most up-to-date information. Your case was transferred to our escalations team for a thorough review. After examining the documents you provided, they have communicated to us that they were unable to complete your verification process. As a result, unfortunately, your account will not be activated at this time.
We understand that this outcome is not the one you were hoping for, and we recognize how disappointing this news must be for you but we wanted to provide clarity on this matter to ensure you have a clear understanding of the situation and the decision made.
For further information about the identity verification process, please visit the page About the INFORM Consumers Act.
We appreciate you utilizing the Seller Forums to seek assistance. Our community and I are here to provide clarification if you need any further information or have additional questions about this process.
Thank you for your patience and understanding throughout this challenging situation. We value your interest in selling on Amazon and hope this information was helpful.
Best,
-Roxy
Roxy_Amazon
Hello @Seller_bd4kPcQu5K1jt,
Thank you for reaching out and sharing your concerns about your account deactivation and the challenges you've faced with the INFORM Consumers Act requirements. We understand how frustrating this situation must be, especially given your efforts to reactivate your account and the difficulties you've encountered with the authentication process.
We've carefully reviewed the details you provided, including your experience with the "Authenticate" button redirecting you to the Contact Amazon Support Team page and your inability to upload files. We also acknowledge the case ID 16833187691 that you created regarding this issue.
We've looked into your case, and I want to provide you with the most up-to-date information. Your case was transferred to our escalations team for a thorough review. After examining the documents you provided, they have communicated to us that they were unable to complete your verification process. As a result, unfortunately, your account will not be activated at this time.
We understand that this outcome is not the one you were hoping for, and we recognize how disappointing this news must be for you but we wanted to provide clarity on this matter to ensure you have a clear understanding of the situation and the decision made.
For further information about the identity verification process, please visit the page About the INFORM Consumers Act.
We appreciate you utilizing the Seller Forums to seek assistance. Our community and I are here to provide clarification if you need any further information or have additional questions about this process.
Thank you for your patience and understanding throughout this challenging situation. We value your interest in selling on Amazon and hope this information was helpful.
Best,
-Roxy
