On-time delivery rate -- W*F?!?!?
First off, per the services agreement, Amazon needs to preannounce policy changes, and did not in this case (or many others). Also, apologies if the search function in the fora is so poor that this is effectively a duplicate of another thread ... the most germane thing I can find is a month ago, when a Mod reiterated old policy shortly before Amazon instituted a new one.
As of today (7/25), OTDR has a new definition, and this at-one-time info-only metric can now kill your account. In this change, Amazon is announcing that they recognize that sometimes stuff -- like hurricanes, riots, state-wide power outages, strikes, etc. -- can happen which will make even Amazon's automated estimate (over which we have no control) of delivery time wrong. When this happens, buyers will be notified, but according to the OTDR page, sellers will not be cut slack. "An OTDR below 90% may result in account deactivation" ... and this metric ("On-time delivery rate without promise extensions") is prior to any extensions. Effectively: if there's a natural disaster in your shipping lane, expect to have your account shuttered. Who comes up with this? Either the description of an unannounced, new-release feature is so poorly written as to be wrong in a way that will make long-time sellers think they'll lose their accounts (ooops! our bad!), or it's accurate and the idea is insane.
Other platforms I can name simply ignore metrics for orders affected by these unavoidable issues. [I bet this doesn't apply to FBA, which is just another anti-trust-worthy measure instituted by Amazon to illegally push people to that platform.]
(p.s. this forum software is also heinous ... making me reload to post, or logging me out mid-screed, and throwing away my work in the process simply doesn't happen in any other forum software I've ever used)
254 replies
Seller_rroWYWFgu113Q
We need answers on this, Amazon. Our account went from around 99% on time delivery to 85%. And I don't understand how this is possible. We ship almost all shipments through Amazon Buy Shipping or Amazon Shipping Ground (the carrier) and have SSA automated shipping templates. Our late shipment rate is 0%.
In our "fulfillment insights dashboard," our promised delivery time is 5.7 days, and actual delivery time is 4.2 days.
Our handling time promise: 1 day. Actual: .9 days.
Transit time promise: 3.6 days. Actual: 3.2 days.
And somehow this all equates to a 85% ODR? What's almost funny is a massive portion of our dinged shipments are with Amazon Ground Shipping... their own carrier. How do we not have protection when using their own carrier?
Seller_YEG7lRFI3Maem
Even putting aside the absurdity of dinging us for late delivery of items shipped within the handling the time using Amazon shipping, the metrics are just flat out wrong.
I have 6 orders dinged for late delivery but the Report itself shows they were delivered. on or before the promised delivery date, so Im not sure what's going on.
Jim_Amazon
@Seller_r9wMm8LrE5iKj@Seller_OvL8C4BJWiuS9@Seller_bzHT6bQ9deVVk@Seller_QjYfjZwWH8D0l@Seller_0vK0FOuRXFwld@Seller_rroWYWFgu113Q@Seller_YEG7lRFI3Maem
We just announced this policy change, you can read the details HERE.
If there is a major disruption event that impacts all sellers shipping to a specific region, we will not count deliveries that are late as a result in your OTDR. Whether a disruption is considered to be major is a discretionary decision made by Amazon.
I've surfaced all of the individual cases to the team to ensure everything is working as intended and will follow up when I have updates.
-Jim
Seller_ZDUFw1qRNIbgB
this is absolutely broken now, we just went from 100% on time delivery (we've NEVER been below 99%) to 88%!!! why does Amazon takes things that aren't broken and break them just to make sellers look bad? f'ing ridiculous, the final straw in they're totally screwed up shipping systems for FBM sellers...I think they just want to get rid of FBM period....why else would they pull this crap?
Seller_YK8nyZtNXTxyC
This is insanity. Why doesn't Amazon close the FBM modality? This is impossible to accomplish. Imagine Black Friday and dates like Christmas? We cannot control what UPS, USPS FEDEX and etc will do after products are delivered to them. There are many factors that can influence it, sometimes the carriers collect the products and take a while to beep the boxes and they are only updated the next day or after a few days. We can't control this!
Seller_nvFc1cgLWXuZe
Another everyday stressor unlocked.
It will be impossible to maintain perfect 100% OTDR any longer. The only way to be over 90% is to increase your settings for transit and handling time, which will reduce your ability to be eligible for a Featured Offer. This puts all FBM in even bigger disadvantage compared to FBA.
With increased FBA inbound fees, low stock, old stock fees and slow consumer economy, it's going to be a fun end of the year.....
Seller_4mbrVddPNE9Zm
did you also notice your promised delivery dates are off?
apparently now with the update amazon believes it take 6 days to deliver a package to an address 30 min away from us.
Every update they break everything.
Seller_9jYZMo2jvtfO1
FBA was so bad for us we switched to shipping ourselves with much better ship times and next to zero complaints. Funny Amazon has the nerve to even mention shipping. Also after quitting FBA 10 months ago Amazon still cant fix the inventory we do not have in stock. The cant find 4 products them keep charging us a fee for.
Seller_udNRJDqDI2UlS
It seems that there was a glitch for the last several weeks that displayed everyone with a 100% on time delivery rate. I was maintaining a consistent 94% prior to this but now it has dropped to 70%. Can you please make sure the calcs are correct . My Promise gap is 4.4 days.
Seller_1ZjQmvBmVkYSs
In other news: It took 2 weeks for an order I purchased from Amazon FBA to SHIP the items… Rules for thee, not for me.
Seller_vzx5sGNKZH37T
This is outrageous.. just got a order for next day delivery after the 2pm cut off time and every possible option for delivery is risk of late. Now how in the fk am I responsible for how carries handle packages?
On-time delivery rate -- W*F?!?!?
First off, per the services agreement, Amazon needs to preannounce policy changes, and did not in this case (or many others). Also, apologies if the search function in the fora is so poor that this is effectively a duplicate of another thread ... the most germane thing I can find is a month ago, when a Mod reiterated old policy shortly before Amazon instituted a new one.
As of today (7/25), OTDR has a new definition, and this at-one-time info-only metric can now kill your account. In this change, Amazon is announcing that they recognize that sometimes stuff -- like hurricanes, riots, state-wide power outages, strikes, etc. -- can happen which will make even Amazon's automated estimate (over which we have no control) of delivery time wrong. When this happens, buyers will be notified, but according to the OTDR page, sellers will not be cut slack. "An OTDR below 90% may result in account deactivation" ... and this metric ("On-time delivery rate without promise extensions") is prior to any extensions. Effectively: if there's a natural disaster in your shipping lane, expect to have your account shuttered. Who comes up with this? Either the description of an unannounced, new-release feature is so poorly written as to be wrong in a way that will make long-time sellers think they'll lose their accounts (ooops! our bad!), or it's accurate and the idea is insane.
Other platforms I can name simply ignore metrics for orders affected by these unavoidable issues. [I bet this doesn't apply to FBA, which is just another anti-trust-worthy measure instituted by Amazon to illegally push people to that platform.]
(p.s. this forum software is also heinous ... making me reload to post, or logging me out mid-screed, and throwing away my work in the process simply doesn't happen in any other forum software I've ever used)
On-time delivery rate -- W*F?!?!?
First off, per the services agreement, Amazon needs to preannounce policy changes, and did not in this case (or many others). Also, apologies if the search function in the fora is so poor that this is effectively a duplicate of another thread ... the most germane thing I can find is a month ago, when a Mod reiterated old policy shortly before Amazon instituted a new one.
As of today (7/25), OTDR has a new definition, and this at-one-time info-only metric can now kill your account. In this change, Amazon is announcing that they recognize that sometimes stuff -- like hurricanes, riots, state-wide power outages, strikes, etc. -- can happen which will make even Amazon's automated estimate (over which we have no control) of delivery time wrong. When this happens, buyers will be notified, but according to the OTDR page, sellers will not be cut slack. "An OTDR below 90% may result in account deactivation" ... and this metric ("On-time delivery rate without promise extensions") is prior to any extensions. Effectively: if there's a natural disaster in your shipping lane, expect to have your account shuttered. Who comes up with this? Either the description of an unannounced, new-release feature is so poorly written as to be wrong in a way that will make long-time sellers think they'll lose their accounts (ooops! our bad!), or it's accurate and the idea is insane.
Other platforms I can name simply ignore metrics for orders affected by these unavoidable issues. [I bet this doesn't apply to FBA, which is just another anti-trust-worthy measure instituted by Amazon to illegally push people to that platform.]
(p.s. this forum software is also heinous ... making me reload to post, or logging me out mid-screed, and throwing away my work in the process simply doesn't happen in any other forum software I've ever used)
254 replies
254 replies
Seller_rroWYWFgu113Q
We need answers on this, Amazon. Our account went from around 99% on time delivery to 85%. And I don't understand how this is possible. We ship almost all shipments through Amazon Buy Shipping or Amazon Shipping Ground (the carrier) and have SSA automated shipping templates. Our late shipment rate is 0%.
In our "fulfillment insights dashboard," our promised delivery time is 5.7 days, and actual delivery time is 4.2 days.
Our handling time promise: 1 day. Actual: .9 days.
Transit time promise: 3.6 days. Actual: 3.2 days.
And somehow this all equates to a 85% ODR? What's almost funny is a massive portion of our dinged shipments are with Amazon Ground Shipping... their own carrier. How do we not have protection when using their own carrier?
Seller_YEG7lRFI3Maem
Even putting aside the absurdity of dinging us for late delivery of items shipped within the handling the time using Amazon shipping, the metrics are just flat out wrong.
I have 6 orders dinged for late delivery but the Report itself shows they were delivered. on or before the promised delivery date, so Im not sure what's going on.
Jim_Amazon
@Seller_r9wMm8LrE5iKj@Seller_OvL8C4BJWiuS9@Seller_bzHT6bQ9deVVk@Seller_QjYfjZwWH8D0l@Seller_0vK0FOuRXFwld@Seller_rroWYWFgu113Q@Seller_YEG7lRFI3Maem
We just announced this policy change, you can read the details HERE.
If there is a major disruption event that impacts all sellers shipping to a specific region, we will not count deliveries that are late as a result in your OTDR. Whether a disruption is considered to be major is a discretionary decision made by Amazon.
I've surfaced all of the individual cases to the team to ensure everything is working as intended and will follow up when I have updates.
-Jim
Seller_ZDUFw1qRNIbgB
this is absolutely broken now, we just went from 100% on time delivery (we've NEVER been below 99%) to 88%!!! why does Amazon takes things that aren't broken and break them just to make sellers look bad? f'ing ridiculous, the final straw in they're totally screwed up shipping systems for FBM sellers...I think they just want to get rid of FBM period....why else would they pull this crap?
Seller_YK8nyZtNXTxyC
This is insanity. Why doesn't Amazon close the FBM modality? This is impossible to accomplish. Imagine Black Friday and dates like Christmas? We cannot control what UPS, USPS FEDEX and etc will do after products are delivered to them. There are many factors that can influence it, sometimes the carriers collect the products and take a while to beep the boxes and they are only updated the next day or after a few days. We can't control this!
Seller_nvFc1cgLWXuZe
Another everyday stressor unlocked.
It will be impossible to maintain perfect 100% OTDR any longer. The only way to be over 90% is to increase your settings for transit and handling time, which will reduce your ability to be eligible for a Featured Offer. This puts all FBM in even bigger disadvantage compared to FBA.
With increased FBA inbound fees, low stock, old stock fees and slow consumer economy, it's going to be a fun end of the year.....
Seller_4mbrVddPNE9Zm
did you also notice your promised delivery dates are off?
apparently now with the update amazon believes it take 6 days to deliver a package to an address 30 min away from us.
Every update they break everything.
Seller_9jYZMo2jvtfO1
FBA was so bad for us we switched to shipping ourselves with much better ship times and next to zero complaints. Funny Amazon has the nerve to even mention shipping. Also after quitting FBA 10 months ago Amazon still cant fix the inventory we do not have in stock. The cant find 4 products them keep charging us a fee for.
Seller_udNRJDqDI2UlS
It seems that there was a glitch for the last several weeks that displayed everyone with a 100% on time delivery rate. I was maintaining a consistent 94% prior to this but now it has dropped to 70%. Can you please make sure the calcs are correct . My Promise gap is 4.4 days.
Seller_1ZjQmvBmVkYSs
In other news: It took 2 weeks for an order I purchased from Amazon FBA to SHIP the items… Rules for thee, not for me.
Seller_vzx5sGNKZH37T
This is outrageous.. just got a order for next day delivery after the 2pm cut off time and every possible option for delivery is risk of late. Now how in the fk am I responsible for how carries handle packages?
Seller_rroWYWFgu113Q
We need answers on this, Amazon. Our account went from around 99% on time delivery to 85%. And I don't understand how this is possible. We ship almost all shipments through Amazon Buy Shipping or Amazon Shipping Ground (the carrier) and have SSA automated shipping templates. Our late shipment rate is 0%.
In our "fulfillment insights dashboard," our promised delivery time is 5.7 days, and actual delivery time is 4.2 days.
Our handling time promise: 1 day. Actual: .9 days.
Transit time promise: 3.6 days. Actual: 3.2 days.
And somehow this all equates to a 85% ODR? What's almost funny is a massive portion of our dinged shipments are with Amazon Ground Shipping... their own carrier. How do we not have protection when using their own carrier?
Seller_rroWYWFgu113Q
We need answers on this, Amazon. Our account went from around 99% on time delivery to 85%. And I don't understand how this is possible. We ship almost all shipments through Amazon Buy Shipping or Amazon Shipping Ground (the carrier) and have SSA automated shipping templates. Our late shipment rate is 0%.
In our "fulfillment insights dashboard," our promised delivery time is 5.7 days, and actual delivery time is 4.2 days.
Our handling time promise: 1 day. Actual: .9 days.
Transit time promise: 3.6 days. Actual: 3.2 days.
And somehow this all equates to a 85% ODR? What's almost funny is a massive portion of our dinged shipments are with Amazon Ground Shipping... their own carrier. How do we not have protection when using their own carrier?
Seller_YEG7lRFI3Maem
Even putting aside the absurdity of dinging us for late delivery of items shipped within the handling the time using Amazon shipping, the metrics are just flat out wrong.
I have 6 orders dinged for late delivery but the Report itself shows they were delivered. on or before the promised delivery date, so Im not sure what's going on.
Seller_YEG7lRFI3Maem
Even putting aside the absurdity of dinging us for late delivery of items shipped within the handling the time using Amazon shipping, the metrics are just flat out wrong.
I have 6 orders dinged for late delivery but the Report itself shows they were delivered. on or before the promised delivery date, so Im not sure what's going on.
Jim_Amazon
@Seller_r9wMm8LrE5iKj@Seller_OvL8C4BJWiuS9@Seller_bzHT6bQ9deVVk@Seller_QjYfjZwWH8D0l@Seller_0vK0FOuRXFwld@Seller_rroWYWFgu113Q@Seller_YEG7lRFI3Maem
We just announced this policy change, you can read the details HERE.
If there is a major disruption event that impacts all sellers shipping to a specific region, we will not count deliveries that are late as a result in your OTDR. Whether a disruption is considered to be major is a discretionary decision made by Amazon.
I've surfaced all of the individual cases to the team to ensure everything is working as intended and will follow up when I have updates.
-Jim
Jim_Amazon
@Seller_r9wMm8LrE5iKj@Seller_OvL8C4BJWiuS9@Seller_bzHT6bQ9deVVk@Seller_QjYfjZwWH8D0l@Seller_0vK0FOuRXFwld@Seller_rroWYWFgu113Q@Seller_YEG7lRFI3Maem
We just announced this policy change, you can read the details HERE.
If there is a major disruption event that impacts all sellers shipping to a specific region, we will not count deliveries that are late as a result in your OTDR. Whether a disruption is considered to be major is a discretionary decision made by Amazon.
I've surfaced all of the individual cases to the team to ensure everything is working as intended and will follow up when I have updates.
-Jim
Seller_ZDUFw1qRNIbgB
this is absolutely broken now, we just went from 100% on time delivery (we've NEVER been below 99%) to 88%!!! why does Amazon takes things that aren't broken and break them just to make sellers look bad? f'ing ridiculous, the final straw in they're totally screwed up shipping systems for FBM sellers...I think they just want to get rid of FBM period....why else would they pull this crap?
Seller_ZDUFw1qRNIbgB
this is absolutely broken now, we just went from 100% on time delivery (we've NEVER been below 99%) to 88%!!! why does Amazon takes things that aren't broken and break them just to make sellers look bad? f'ing ridiculous, the final straw in they're totally screwed up shipping systems for FBM sellers...I think they just want to get rid of FBM period....why else would they pull this crap?
Seller_YK8nyZtNXTxyC
This is insanity. Why doesn't Amazon close the FBM modality? This is impossible to accomplish. Imagine Black Friday and dates like Christmas? We cannot control what UPS, USPS FEDEX and etc will do after products are delivered to them. There are many factors that can influence it, sometimes the carriers collect the products and take a while to beep the boxes and they are only updated the next day or after a few days. We can't control this!
Seller_YK8nyZtNXTxyC
This is insanity. Why doesn't Amazon close the FBM modality? This is impossible to accomplish. Imagine Black Friday and dates like Christmas? We cannot control what UPS, USPS FEDEX and etc will do after products are delivered to them. There are many factors that can influence it, sometimes the carriers collect the products and take a while to beep the boxes and they are only updated the next day or after a few days. We can't control this!
Seller_nvFc1cgLWXuZe
Another everyday stressor unlocked.
It will be impossible to maintain perfect 100% OTDR any longer. The only way to be over 90% is to increase your settings for transit and handling time, which will reduce your ability to be eligible for a Featured Offer. This puts all FBM in even bigger disadvantage compared to FBA.
With increased FBA inbound fees, low stock, old stock fees and slow consumer economy, it's going to be a fun end of the year.....
Seller_nvFc1cgLWXuZe
Another everyday stressor unlocked.
It will be impossible to maintain perfect 100% OTDR any longer. The only way to be over 90% is to increase your settings for transit and handling time, which will reduce your ability to be eligible for a Featured Offer. This puts all FBM in even bigger disadvantage compared to FBA.
With increased FBA inbound fees, low stock, old stock fees and slow consumer economy, it's going to be a fun end of the year.....
Seller_4mbrVddPNE9Zm
did you also notice your promised delivery dates are off?
apparently now with the update amazon believes it take 6 days to deliver a package to an address 30 min away from us.
Every update they break everything.
Seller_4mbrVddPNE9Zm
did you also notice your promised delivery dates are off?
apparently now with the update amazon believes it take 6 days to deliver a package to an address 30 min away from us.
Every update they break everything.
Seller_9jYZMo2jvtfO1
FBA was so bad for us we switched to shipping ourselves with much better ship times and next to zero complaints. Funny Amazon has the nerve to even mention shipping. Also after quitting FBA 10 months ago Amazon still cant fix the inventory we do not have in stock. The cant find 4 products them keep charging us a fee for.
Seller_9jYZMo2jvtfO1
FBA was so bad for us we switched to shipping ourselves with much better ship times and next to zero complaints. Funny Amazon has the nerve to even mention shipping. Also after quitting FBA 10 months ago Amazon still cant fix the inventory we do not have in stock. The cant find 4 products them keep charging us a fee for.
Seller_udNRJDqDI2UlS
It seems that there was a glitch for the last several weeks that displayed everyone with a 100% on time delivery rate. I was maintaining a consistent 94% prior to this but now it has dropped to 70%. Can you please make sure the calcs are correct . My Promise gap is 4.4 days.
Seller_udNRJDqDI2UlS
It seems that there was a glitch for the last several weeks that displayed everyone with a 100% on time delivery rate. I was maintaining a consistent 94% prior to this but now it has dropped to 70%. Can you please make sure the calcs are correct . My Promise gap is 4.4 days.
Seller_1ZjQmvBmVkYSs
In other news: It took 2 weeks for an order I purchased from Amazon FBA to SHIP the items… Rules for thee, not for me.
Seller_1ZjQmvBmVkYSs
In other news: It took 2 weeks for an order I purchased from Amazon FBA to SHIP the items… Rules for thee, not for me.
Seller_vzx5sGNKZH37T
This is outrageous.. just got a order for next day delivery after the 2pm cut off time and every possible option for delivery is risk of late. Now how in the fk am I responsible for how carries handle packages?
Seller_vzx5sGNKZH37T
This is outrageous.. just got a order for next day delivery after the 2pm cut off time and every possible option for delivery is risk of late. Now how in the fk am I responsible for how carries handle packages?
