Inventory discrepency
I sent in one box of 15 books. 11 SKU'S -15 Books. Amazon located 30 books and closed this shipment with these discrepancies. According to this my inventory is double what I sent in. How do I correct this. Customer support has been no help. All I want is the 15 items that I sent to be available for sale. Amazon also makes items available for sale prior to the shipment being closed. Therefore I have pending sales on inventory that I don't have. The 30 books.
2 replies
Seller_nRFmxiQg4EGrw
I've had this happen more than once, where Amazon received my books twice, and like you, have had times where phantom copies sold.
Eventually, Amazon figured it out; usually the orders disappeared and inventory eventually went back to the correct numbers. Once I got reimbursed for all of the "lost" books (not that it was a windfall, but since they never existed anyway, I didn't complain).
Really nothing you can do about it. Amazon will eventually figure out that either they counted wrong, or that they lost it.
Dominic_Amazon
Hi @Seller_9LZPwjhvw1eVO,
Dominic from Amazon here, happy to help with this. Can you please create a case for this with seller support and provide me with the case id?
Best,
Dominic