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Why is Amz ignoring my Missing from inbound cases?
I have dozens of shipments with cases opened, some from Dec of last year. Cases are opened, then Amz completely ignores. Many shipments have entire cartons missing & were AWD replenishment shipments to FBA. Its infuriating.
Can anyone assist or confirm if this is also happening to them?
14 replies
Seller_4OxF3X3OBLJWV
Sample list of case id's opened last December:
16932315801
16932553111
16932474211
16932459211
16932577661
16932385331
16932412451
16932407481
16932441931
KJ_Amazon
Thank you for checking in about your open MFI cases @Seller_4OxF3X3OBLJWV.
I reviewed those cases and they are still open and pending the next step of the investigation process. I understand that it is frustrating to wait for updates, especially with an extended backlog, but while cases are pending review I do not have any options for escalation. We have shared seller feedback on this topic with our partner team.
Please keep monitoring the case for updates, and follow up here if you would still like assistance once they are resolved.
KJ_Amazon
Seller_A4pzz7EqhFVvb
I have over 40 open cases and over 300 shipments open/closed to review in the future for reconciliation. AWD last fall was a mess. I assume that seller support is being instructed to wait until the reimbursement policy changes on March 10th to source cost based reimbursements. Unfortunately, I still can't access the page to provide accurate pricing.
Seller_zSWez2Mzpdboa
Same here. FBA is either negligent at best, or outright stealing our inventory.
Seller_rzwROhoYxJ10y
I don't have dozens of cases open, but do have cases where the entire shipment has been misplaced, I've provided the necessary documentation, they say what I've provided "doesn't meet [their] requirements," but have now ghosted me when asked for clarification as to what's wrong with them. (I've provided the same kind of documentation that I've provided in every other missing from inbound cases and it's never been a problem.)
I have other cases unrelated to inbound that have been open for months and months, though. I find that, in this circumstance, they'll continue to be ignored until I chat for help and restart the process. Although it's not like that really results in anything *sigh*
Seller_qgkaa9vNYZ46q
Welcome to amzn zero customer service. I'm surprised you didn't get 10 canned email responses with no helpful info inside. Leave this platform asap, I did and have been much happier since. No more random emails saying my account could be shut down, no more random "account verifications" cause our bots are poorly written. No more lost inventory check ins and waiting MONTHS to have the item be checked in or actually lost. No more fake scam returns or "my item wasn't delivered" bs. Oh, your item is priced too high so you can't have the buy box, so we'll glad steal it from you since we can source it cheaper and screw you over, thnx. I hope there's massive class action lawsuits that payout, it's mainly why I stick around. This platform is total sh*t and they just don't care.
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