Search supressed not working
My search suppressed is not working and I contact Amazon support and he said is because I am searching in Naples, Italy instead of USA!!!! The representative is not even saw that there is Naples in Florida, USA. He said that my search is not working because I am more than 90 days without sale. How can I have sale if I just found out that they put my account INACTIVE because they wanted that I add a Description in another field that is not in the Fullfilment. And when i tried to open my fullfilment there is an error! It's incredible that with all this money that Amazon makes with us, they don't care about selers. Can someone help me!!!!! I need my product showing up!
Search supressed not working
My search suppressed is not working and I contact Amazon support and he said is because I am searching in Naples, Italy instead of USA!!!! The representative is not even saw that there is Naples in Florida, USA. He said that my search is not working because I am more than 90 days without sale. How can I have sale if I just found out that they put my account INACTIVE because they wanted that I add a Description in another field that is not in the Fullfilment. And when i tried to open my fullfilment there is an error! It's incredible that with all this money that Amazon makes with us, they don't care about selers. Can someone help me!!!!! I need my product showing up!
1 reply
April_Amazon
Hello @Seller_X5yt3yGbOoAK5,
Thank you for bringing this to our attention on the Forums. What you are experiencing does sound confusing and frustrating.
I will try and provide some general guidance. For greater detail concerning your specific situation, please provide an ASIN, Case ID or Performance Notification. With that information and the help from an internal team, I am able to research in greater detail.
Is it possible your account may have been dormant for a while? In some cases, if you are not an active Seller, and then you decide to sell again, it may look a bit different. If you change or add a new credit card or modify banking information, this can also put a hold for 3 days on funds.
This may be helpful if you have been a Seller for a while but some things may have changed: Seller University
This is an amazing resource at no extra charge to you.
Please let me know if you continue to experience account issues. Respond with a Case ID.I look forward to your response. Thank you for reaching out on the Forums.
April
Search supressed not working
My search suppressed is not working and I contact Amazon support and he said is because I am searching in Naples, Italy instead of USA!!!! The representative is not even saw that there is Naples in Florida, USA. He said that my search is not working because I am more than 90 days without sale. How can I have sale if I just found out that they put my account INACTIVE because they wanted that I add a Description in another field that is not in the Fullfilment. And when i tried to open my fullfilment there is an error! It's incredible that with all this money that Amazon makes with us, they don't care about selers. Can someone help me!!!!! I need my product showing up!
Search supressed not working
My search suppressed is not working and I contact Amazon support and he said is because I am searching in Naples, Italy instead of USA!!!! The representative is not even saw that there is Naples in Florida, USA. He said that my search is not working because I am more than 90 days without sale. How can I have sale if I just found out that they put my account INACTIVE because they wanted that I add a Description in another field that is not in the Fullfilment. And when i tried to open my fullfilment there is an error! It's incredible that with all this money that Amazon makes with us, they don't care about selers. Can someone help me!!!!! I need my product showing up!
Search supressed not working
My search suppressed is not working and I contact Amazon support and he said is because I am searching in Naples, Italy instead of USA!!!! The representative is not even saw that there is Naples in Florida, USA. He said that my search is not working because I am more than 90 days without sale. How can I have sale if I just found out that they put my account INACTIVE because they wanted that I add a Description in another field that is not in the Fullfilment. And when i tried to open my fullfilment there is an error! It's incredible that with all this money that Amazon makes with us, they don't care about selers. Can someone help me!!!!! I need my product showing up!
1 reply
1 reply
April_Amazon
Hello @Seller_X5yt3yGbOoAK5,
Thank you for bringing this to our attention on the Forums. What you are experiencing does sound confusing and frustrating.
I will try and provide some general guidance. For greater detail concerning your specific situation, please provide an ASIN, Case ID or Performance Notification. With that information and the help from an internal team, I am able to research in greater detail.
Is it possible your account may have been dormant for a while? In some cases, if you are not an active Seller, and then you decide to sell again, it may look a bit different. If you change or add a new credit card or modify banking information, this can also put a hold for 3 days on funds.
This may be helpful if you have been a Seller for a while but some things may have changed: Seller University
This is an amazing resource at no extra charge to you.
Please let me know if you continue to experience account issues. Respond with a Case ID.I look forward to your response. Thank you for reaching out on the Forums.
April
April_Amazon
Hello @Seller_X5yt3yGbOoAK5,
Thank you for bringing this to our attention on the Forums. What you are experiencing does sound confusing and frustrating.
I will try and provide some general guidance. For greater detail concerning your specific situation, please provide an ASIN, Case ID or Performance Notification. With that information and the help from an internal team, I am able to research in greater detail.
Is it possible your account may have been dormant for a while? In some cases, if you are not an active Seller, and then you decide to sell again, it may look a bit different. If you change or add a new credit card or modify banking information, this can also put a hold for 3 days on funds.
This may be helpful if you have been a Seller for a while but some things may have changed: Seller University
This is an amazing resource at no extra charge to you.
Please let me know if you continue to experience account issues. Respond with a Case ID.I look forward to your response. Thank you for reaching out on the Forums.
April
April_Amazon
Hello @Seller_X5yt3yGbOoAK5,
Thank you for bringing this to our attention on the Forums. What you are experiencing does sound confusing and frustrating.
I will try and provide some general guidance. For greater detail concerning your specific situation, please provide an ASIN, Case ID or Performance Notification. With that information and the help from an internal team, I am able to research in greater detail.
Is it possible your account may have been dormant for a while? In some cases, if you are not an active Seller, and then you decide to sell again, it may look a bit different. If you change or add a new credit card or modify banking information, this can also put a hold for 3 days on funds.
This may be helpful if you have been a Seller for a while but some things may have changed: Seller University
This is an amazing resource at no extra charge to you.
Please let me know if you continue to experience account issues. Respond with a Case ID.I look forward to your response. Thank you for reaching out on the Forums.
April
