Seller acount suspended in one category for alleged poor fullfillnment rate
I received a notification that my selling privileges in one category, the only one I sell in, have been suspended due to a poor fulfillment / tracking record. My valid tracking rate at that time was at 100% (the client feedback rate also 100%) and my account shows healthy. I assumed that this was an error and filled in the appeals form, explaining that my valid tracking rate is 100% and that this is an error on the part of Amazon. To my surprise I was informed that the suspension couldn't be lifted because I didn't provide information on how I would improve my tracking rate. I repeated this exercise several times and received the same nonsensical reply every time.
I assume that my appeal is being handled by an AI bot or some underpaid worker, who only briefly glances at the appeal and then denies it. Is there any way to contact a human being at Amazon with a minimum level of common sense who can fix this issue?
Thanks,
Harry S.
Seller acount suspended in one category for alleged poor fullfillnment rate
I received a notification that my selling privileges in one category, the only one I sell in, have been suspended due to a poor fulfillment / tracking record. My valid tracking rate at that time was at 100% (the client feedback rate also 100%) and my account shows healthy. I assumed that this was an error and filled in the appeals form, explaining that my valid tracking rate is 100% and that this is an error on the part of Amazon. To my surprise I was informed that the suspension couldn't be lifted because I didn't provide information on how I would improve my tracking rate. I repeated this exercise several times and received the same nonsensical reply every time.
I assume that my appeal is being handled by an AI bot or some underpaid worker, who only briefly glances at the appeal and then denies it. Is there any way to contact a human being at Amazon with a minimum level of common sense who can fix this issue?
Thanks,
Harry S.
1 reply
Levi_Dylan_Amazon
Hello @Seller_zjpDoqHSgyqBI,
Thank you for reaching out here on the forums.
I see that you have concerns with a category that has been restricted due to valid tracking rate (VTR) issues and you would like to have this reviewed.
So that I am able to assist you the best, can you please share an associated case ID here in this thread? If you do not have a current case ID, please create one and provide the ID number here so I can review this in detail.
I am looking forward to your response. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller acount suspended in one category for alleged poor fullfillnment rate
I received a notification that my selling privileges in one category, the only one I sell in, have been suspended due to a poor fulfillment / tracking record. My valid tracking rate at that time was at 100% (the client feedback rate also 100%) and my account shows healthy. I assumed that this was an error and filled in the appeals form, explaining that my valid tracking rate is 100% and that this is an error on the part of Amazon. To my surprise I was informed that the suspension couldn't be lifted because I didn't provide information on how I would improve my tracking rate. I repeated this exercise several times and received the same nonsensical reply every time.
I assume that my appeal is being handled by an AI bot or some underpaid worker, who only briefly glances at the appeal and then denies it. Is there any way to contact a human being at Amazon with a minimum level of common sense who can fix this issue?
Thanks,
Harry S.
Seller acount suspended in one category for alleged poor fullfillnment rate
I received a notification that my selling privileges in one category, the only one I sell in, have been suspended due to a poor fulfillment / tracking record. My valid tracking rate at that time was at 100% (the client feedback rate also 100%) and my account shows healthy. I assumed that this was an error and filled in the appeals form, explaining that my valid tracking rate is 100% and that this is an error on the part of Amazon. To my surprise I was informed that the suspension couldn't be lifted because I didn't provide information on how I would improve my tracking rate. I repeated this exercise several times and received the same nonsensical reply every time.
I assume that my appeal is being handled by an AI bot or some underpaid worker, who only briefly glances at the appeal and then denies it. Is there any way to contact a human being at Amazon with a minimum level of common sense who can fix this issue?
Thanks,
Harry S.
Seller acount suspended in one category for alleged poor fullfillnment rate
I received a notification that my selling privileges in one category, the only one I sell in, have been suspended due to a poor fulfillment / tracking record. My valid tracking rate at that time was at 100% (the client feedback rate also 100%) and my account shows healthy. I assumed that this was an error and filled in the appeals form, explaining that my valid tracking rate is 100% and that this is an error on the part of Amazon. To my surprise I was informed that the suspension couldn't be lifted because I didn't provide information on how I would improve my tracking rate. I repeated this exercise several times and received the same nonsensical reply every time.
I assume that my appeal is being handled by an AI bot or some underpaid worker, who only briefly glances at the appeal and then denies it. Is there any way to contact a human being at Amazon with a minimum level of common sense who can fix this issue?
Thanks,
Harry S.
1 reply
1 reply
Levi_Dylan_Amazon
Hello @Seller_zjpDoqHSgyqBI,
Thank you for reaching out here on the forums.
I see that you have concerns with a category that has been restricted due to valid tracking rate (VTR) issues and you would like to have this reviewed.
So that I am able to assist you the best, can you please share an associated case ID here in this thread? If you do not have a current case ID, please create one and provide the ID number here so I can review this in detail.
I am looking forward to your response. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Levi_Dylan_Amazon
Hello @Seller_zjpDoqHSgyqBI,
Thank you for reaching out here on the forums.
I see that you have concerns with a category that has been restricted due to valid tracking rate (VTR) issues and you would like to have this reviewed.
So that I am able to assist you the best, can you please share an associated case ID here in this thread? If you do not have a current case ID, please create one and provide the ID number here so I can review this in detail.
I am looking forward to your response. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Levi_Dylan_Amazon
Hello @Seller_zjpDoqHSgyqBI,
Thank you for reaching out here on the forums.
I see that you have concerns with a category that has been restricted due to valid tracking rate (VTR) issues and you would like to have this reviewed.
So that I am able to assist you the best, can you please share an associated case ID here in this thread? If you do not have a current case ID, please create one and provide the ID number here so I can review this in detail.
I am looking forward to your response. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
