8 day passed the case is still "Action Needed By Amazon", anyone can help us?A Child ASIN was disconnected from parent ASIN, without any notification.
Case id: ID 16586283731.
The sale of child ASIN is going to zero, during peak season. It's so sad for us.
Anyone can help us?Guild us what should we do? Many Many Thanks!
What's going on as below:
A child ASIN was disconnected from parent ASIN, without any policy violation or performance notification. In selllercentral, it is still a Child ASIN to the parent ASIN, but on amazon.com, it's an active standalone listing, the choice for child ASIN of the parent listing is vacant, can not be selected.
To solve this obvious mistake, I submitted a case, but 8 days passed, it's still pending...
8 day passed the case is still "Action Needed By Amazon", anyone can help us?A Child ASIN was disconnected from parent ASIN, without any notification.
Case id: ID 16586283731.
The sale of child ASIN is going to zero, during peak season. It's so sad for us.
Anyone can help us?Guild us what should we do? Many Many Thanks!
What's going on as below:
A child ASIN was disconnected from parent ASIN, without any policy violation or performance notification. In selllercentral, it is still a Child ASIN to the parent ASIN, but on amazon.com, it's an active standalone listing, the choice for child ASIN of the parent listing is vacant, can not be selected.
To solve this obvious mistake, I submitted a case, but 8 days passed, it's still pending...
17 replies
Seller_fMP1gWtr7mEHV
Now 9 days passed, anyone from Amazon can give us some guide about this case? it is still "Action Needed By Amazon". Many thanks！
Seller_fMP1gWtr7mEHV
Now 12 days, the case still "Action Needed By Amazon", who can help us? Many Thanks!
Seller_fMP1gWtr7mEHV
Now 14 days passed, the status of this case is still "Action Needed By Amazon", can we get any help from Amazon?
Seller_8VqmLiYPOLQ1c
have you tried to delete the Parent, and relist all child to form a new parent again?
Seller_fMP1gWtr7mEHV
After 14 days, the Amazon reply, this case keep internal forwarding.
They said:"Hello from Amazon Brand Registry Support,
This is Sree from Amazon Leadership Team.
The concerned team is still researching on this issue and I do not have any correspondence from them yet. This issue will be resolved as soon as possible, and we will follow up with you at that time. We are unable to provide an estimated time for resolution right now.
Thank you for your continued patience.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?"
Do they really care about the satisfaction of the sellers selling on Amazon?
Michelle_Amazon
Hi @Seller_fMP1gWtr7mEHV,
Thanks for reaching out. I have reviewed Case: 16586283731 and see that they have reached out to the correct team to get this issue fixed. Unfortunately, we need to wait for that team to complete their investigation before we can research further. If you still need help after the case is fully researched, please let me know and I will be happy to take a look.
Regards,
Michelle
8 day passed the case is still "Action Needed By Amazon", anyone can help us?A Child ASIN was disconnected from parent ASIN, without any notification.
Case id: ID 16586283731.
The sale of child ASIN is going to zero, during peak season. It's so sad for us.
Anyone can help us?Guild us what should we do? Many Many Thanks!
What's going on as below:
A child ASIN was disconnected from parent ASIN, without any policy violation or performance notification. In selllercentral, it is still a Child ASIN to the parent ASIN, but on amazon.com, it's an active standalone listing, the choice for child ASIN of the parent listing is vacant, can not be selected.
To solve this obvious mistake, I submitted a case, but 8 days passed, it's still pending...
8 day passed the case is still "Action Needed By Amazon", anyone can help us?A Child ASIN was disconnected from parent ASIN, without any notification.
Case id: ID 16586283731.
The sale of child ASIN is going to zero, during peak season. It's so sad for us.
Anyone can help us?Guild us what should we do? Many Many Thanks!
What's going on as below:
A child ASIN was disconnected from parent ASIN, without any policy violation or performance notification. In selllercentral, it is still a Child ASIN to the parent ASIN, but on amazon.com, it's an active standalone listing, the choice for child ASIN of the parent listing is vacant, can not be selected.
To solve this obvious mistake, I submitted a case, but 8 days passed, it's still pending...
8 day passed the case is still "Action Needed By Amazon", anyone can help us?A Child ASIN was disconnected from parent ASIN, without any notification.
Case id: ID 16586283731.
The sale of child ASIN is going to zero, during peak season. It's so sad for us.
Anyone can help us?Guild us what should we do? Many Many Thanks!
What's going on as below:
A child ASIN was disconnected from parent ASIN, without any policy violation or performance notification. In selllercentral, it is still a Child ASIN to the parent ASIN, but on amazon.com, it's an active standalone listing, the choice for child ASIN of the parent listing is vacant, can not be selected.
To solve this obvious mistake, I submitted a case, but 8 days passed, it's still pending...
17 replies
17 replies
Seller_fMP1gWtr7mEHV
Now 9 days passed, anyone from Amazon can give us some guide about this case? it is still "Action Needed By Amazon". Many thanks！
Seller_fMP1gWtr7mEHV
Now 12 days, the case still "Action Needed By Amazon", who can help us? Many Thanks!
Seller_fMP1gWtr7mEHV
Now 14 days passed, the status of this case is still "Action Needed By Amazon", can we get any help from Amazon?
Seller_8VqmLiYPOLQ1c
have you tried to delete the Parent, and relist all child to form a new parent again?
Seller_fMP1gWtr7mEHV
After 14 days, the Amazon reply, this case keep internal forwarding.
They said:"Hello from Amazon Brand Registry Support,
This is Sree from Amazon Leadership Team.
The concerned team is still researching on this issue and I do not have any correspondence from them yet. This issue will be resolved as soon as possible, and we will follow up with you at that time. We are unable to provide an estimated time for resolution right now.
Thank you for your continued patience.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?"
Do they really care about the satisfaction of the sellers selling on Amazon?
Michelle_Amazon
Hi @Seller_fMP1gWtr7mEHV,
Thanks for reaching out. I have reviewed Case: 16586283731 and see that they have reached out to the correct team to get this issue fixed. Unfortunately, we need to wait for that team to complete their investigation before we can research further. If you still need help after the case is fully researched, please let me know and I will be happy to take a look.
Regards,
Michelle
Seller_fMP1gWtr7mEHV
Now 9 days passed, anyone from Amazon can give us some guide about this case? it is still "Action Needed By Amazon". Many thanks！
Seller_fMP1gWtr7mEHV
Now 9 days passed, anyone from Amazon can give us some guide about this case? it is still "Action Needed By Amazon". Many thanks！
Seller_fMP1gWtr7mEHV
Now 12 days, the case still "Action Needed By Amazon", who can help us? Many Thanks!
Seller_fMP1gWtr7mEHV
Now 12 days, the case still "Action Needed By Amazon", who can help us? Many Thanks!
Seller_fMP1gWtr7mEHV
Now 14 days passed, the status of this case is still "Action Needed By Amazon", can we get any help from Amazon?
Seller_fMP1gWtr7mEHV
Now 14 days passed, the status of this case is still "Action Needed By Amazon", can we get any help from Amazon?
Seller_8VqmLiYPOLQ1c
have you tried to delete the Parent, and relist all child to form a new parent again?
Seller_8VqmLiYPOLQ1c
have you tried to delete the Parent, and relist all child to form a new parent again?
Seller_fMP1gWtr7mEHV
After 14 days, the Amazon reply, this case keep internal forwarding.
They said:"Hello from Amazon Brand Registry Support,
This is Sree from Amazon Leadership Team.
The concerned team is still researching on this issue and I do not have any correspondence from them yet. This issue will be resolved as soon as possible, and we will follow up with you at that time. We are unable to provide an estimated time for resolution right now.
Thank you for your continued patience.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?"
Do they really care about the satisfaction of the sellers selling on Amazon?
Seller_fMP1gWtr7mEHV
After 14 days, the Amazon reply, this case keep internal forwarding.
They said:"Hello from Amazon Brand Registry Support,
This is Sree from Amazon Leadership Team.
The concerned team is still researching on this issue and I do not have any correspondence from them yet. This issue will be resolved as soon as possible, and we will follow up with you at that time. We are unable to provide an estimated time for resolution right now.
Thank you for your continued patience.
To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.
Were you satisfied with the support provided?"
Do they really care about the satisfaction of the sellers selling on Amazon?
Michelle_Amazon
Hi @Seller_fMP1gWtr7mEHV,
Thanks for reaching out. I have reviewed Case: 16586283731 and see that they have reached out to the correct team to get this issue fixed. Unfortunately, we need to wait for that team to complete their investigation before we can research further. If you still need help after the case is fully researched, please let me know and I will be happy to take a look.
Regards,
Michelle
Michelle_Amazon
Hi @Seller_fMP1gWtr7mEHV,
Thanks for reaching out. I have reviewed Case: 16586283731 and see that they have reached out to the correct team to get this issue fixed. Unfortunately, we need to wait for that team to complete their investigation before we can research further. If you still need help after the case is fully researched, please let me know and I will be happy to take a look.
Regards,
Michelle
