Comical related account suspension, Amazon should know better
While it may sound amusing how Amazon mistakenly linked my account to another seller’s suspended account due to a recycled phone number, this situation is far from funny. My business and livelihood are at stake.
I’ve never heard of the seller "JasmlasC." After investigation, I found the suspension happened after I updated my account with a new virtual phone number.
The virtual phone company Zadarma confirmed the number I purchased was recycled and previously used by the suspended seller "JasmlasC." If I’d known this, I’d never have used it.
Despite submitting clear evidence proving this is a mistake, my appeals to Seller Performance, Seller Support, and higher Amazon executives have been ignored.
The error is blatantly obvious, and I’ve provided clear evidence to Amazon’s Account Health team to prove my case. However, their appeal team seems to lack the flexibility to address unique situations like this. It’s as if the system is designed to dismiss anything outside a predefined path, regardless of the facts.
Amazon needs to bring a human touch to its appeal process. Account Health representatives should be empowered to use common sense or escalate cases backed by indisputable evidence. Recycled numbers are a known issue—just search for “recycled phone number statistics”, about 35 million numbers are recycled annually in the U.S., according to the FCC. time for Amazon to address such oversights and ensure sellers are treated fairly.
4 replies
Atlas_Amazon
Hello @Seller_gImWZ1OUszTrx
Thank you for the information provided regarding the issues you have seen with the account. I understand there has been significant frustration as you have identified where the issues occurred, and have provided an explanation. I would like to provide assistance, but need a little clarification.
Can you expand on what documentation and details you have attempted to provide to our team? For a situation such as yours, we would recommend providing proof of any payments made between you and the company Zadarma, bank statements that show the payments, and any official contract or agreement that you had with Zadarma.
Our team needs to be able to verify that you utilized the service, and that the payment can be connected back to your account information. If you have already attempted to provide this information in one submission, please clarify when you submitted it and the response you received.
Any other details or information you have on this situation should be provided to this thread for support.
Best,
Atlas
Comical related account suspension, Amazon should know better
While it may sound amusing how Amazon mistakenly linked my account to another seller’s suspended account due to a recycled phone number, this situation is far from funny. My business and livelihood are at stake.
I’ve never heard of the seller "JasmlasC." After investigation, I found the suspension happened after I updated my account with a new virtual phone number.
The virtual phone company Zadarma confirmed the number I purchased was recycled and previously used by the suspended seller "JasmlasC." If I’d known this, I’d never have used it.
Despite submitting clear evidence proving this is a mistake, my appeals to Seller Performance, Seller Support, and higher Amazon executives have been ignored.
The error is blatantly obvious, and I’ve provided clear evidence to Amazon’s Account Health team to prove my case. However, their appeal team seems to lack the flexibility to address unique situations like this. It’s as if the system is designed to dismiss anything outside a predefined path, regardless of the facts.
Amazon needs to bring a human touch to its appeal process. Account Health representatives should be empowered to use common sense or escalate cases backed by indisputable evidence. Recycled numbers are a known issue—just search for “recycled phone number statistics”, about 35 million numbers are recycled annually in the U.S., according to the FCC. time for Amazon to address such oversights and ensure sellers are treated fairly.
Comical related account suspension, Amazon should know better
While it may sound amusing how Amazon mistakenly linked my account to another seller’s suspended account due to a recycled phone number, this situation is far from funny. My business and livelihood are at stake.
I’ve never heard of the seller "JasmlasC." After investigation, I found the suspension happened after I updated my account with a new virtual phone number.
The virtual phone company Zadarma confirmed the number I purchased was recycled and previously used by the suspended seller "JasmlasC." If I’d known this, I’d never have used it.
Despite submitting clear evidence proving this is a mistake, my appeals to Seller Performance, Seller Support, and higher Amazon executives have been ignored.
The error is blatantly obvious, and I’ve provided clear evidence to Amazon’s Account Health team to prove my case. However, their appeal team seems to lack the flexibility to address unique situations like this. It’s as if the system is designed to dismiss anything outside a predefined path, regardless of the facts.
Amazon needs to bring a human touch to its appeal process. Account Health representatives should be empowered to use common sense or escalate cases backed by indisputable evidence. Recycled numbers are a known issue—just search for “recycled phone number statistics”, about 35 million numbers are recycled annually in the U.S., according to the FCC. time for Amazon to address such oversights and ensure sellers are treated fairly.
4 replies
4 replies
Atlas_Amazon
Hello @Seller_gImWZ1OUszTrx
Thank you for the information provided regarding the issues you have seen with the account. I understand there has been significant frustration as you have identified where the issues occurred, and have provided an explanation. I would like to provide assistance, but need a little clarification.
Can you expand on what documentation and details you have attempted to provide to our team? For a situation such as yours, we would recommend providing proof of any payments made between you and the company Zadarma, bank statements that show the payments, and any official contract or agreement that you had with Zadarma.
Our team needs to be able to verify that you utilized the service, and that the payment can be connected back to your account information. If you have already attempted to provide this information in one submission, please clarify when you submitted it and the response you received.
Any other details or information you have on this situation should be provided to this thread for support.
Best,
Atlas
Atlas_Amazon
Hello @Seller_gImWZ1OUszTrx
Thank you for the information provided regarding the issues you have seen with the account. I understand there has been significant frustration as you have identified where the issues occurred, and have provided an explanation. I would like to provide assistance, but need a little clarification.
Can you expand on what documentation and details you have attempted to provide to our team? For a situation such as yours, we would recommend providing proof of any payments made between you and the company Zadarma, bank statements that show the payments, and any official contract or agreement that you had with Zadarma.
Our team needs to be able to verify that you utilized the service, and that the payment can be connected back to your account information. If you have already attempted to provide this information in one submission, please clarify when you submitted it and the response you received.
Any other details or information you have on this situation should be provided to this thread for support.
Best,
Atlas
Atlas_Amazon
Hello @Seller_gImWZ1OUszTrx
Thank you for the information provided regarding the issues you have seen with the account. I understand there has been significant frustration as you have identified where the issues occurred, and have provided an explanation. I would like to provide assistance, but need a little clarification.
Can you expand on what documentation and details you have attempted to provide to our team? For a situation such as yours, we would recommend providing proof of any payments made between you and the company Zadarma, bank statements that show the payments, and any official contract or agreement that you had with Zadarma.
Our team needs to be able to verify that you utilized the service, and that the payment can be connected back to your account information. If you have already attempted to provide this information in one submission, please clarify when you submitted it and the response you received.
Any other details or information you have on this situation should be provided to this thread for support.
Best,
Atlas
