Hit with section 3, counterfeit product, Submitted all invoices, bank statement, email chat, trasaction details page
Hello,
My account was deactivated stating that I sold counterfeit product(2 listings). I appealed twice, but rejected both the times. I submitted Invoices(no phone number in 1 invoice), Shipping Confirmation email, email chat with supplier, bank statement, transaction details page screenshot. Which should be enough to proof that my orders were legit, but still I got rejection. What am I supposed to do now?
I spoke to the supplier with phone number for adding phone number to the invoice, but they refused to make any changes. But they told that I can give their phone number to amz & website. Will that help me with it?
I have already stopped reselling, and I just wanna fix this problem. So that my branded store remain in good condition. I can join them for video call verification where I can show everything I have for both the listings.
I was assigned an account manager, but she isn't responded my emails to them. May be she has been promoted to other department. Can you able to get someone from account representative to call me?
Case: 16878033691 (please get someone body to call me to the phone number added in this case ID). I haven't done anything wrong. Submitted all docs they need(invoice without phone number though still got rejected).
Thanks,
Pramish M
Hit with section 3, counterfeit product, Submitted all invoices, bank statement, email chat, trasaction details page
Hello,
My account was deactivated stating that I sold counterfeit product(2 listings). I appealed twice, but rejected both the times. I submitted Invoices(no phone number in 1 invoice), Shipping Confirmation email, email chat with supplier, bank statement, transaction details page screenshot. Which should be enough to proof that my orders were legit, but still I got rejection. What am I supposed to do now?
I spoke to the supplier with phone number for adding phone number to the invoice, but they refused to make any changes. But they told that I can give their phone number to amz & website. Will that help me with it?
I have already stopped reselling, and I just wanna fix this problem. So that my branded store remain in good condition. I can join them for video call verification where I can show everything I have for both the listings.
I was assigned an account manager, but she isn't responded my emails to them. May be she has been promoted to other department. Can you able to get someone from account representative to call me?
Case: 16878033691 (please get someone body to call me to the phone number added in this case ID). I haven't done anything wrong. Submitted all docs they need(invoice without phone number though still got rejected).
Thanks,
Pramish M
3 replies
April_Amazon
Hello @Seller_Uazwby324MJ7D,
Thank you for taking the time to connect with us via the Forums. We fully understand that attempting to appeal a Store deactivation can be an incredibly confusing and frustrating process.
Thank you for including the Case ID. With this information, and help from an internal team, I have better ability to research your specific situation.
One of the first things I looked into was the Performance Notifications you received on 11/26/24, that in part states:
We received your submission but do not have enough information to address the issues with your listings at this time. We cannot accept this invoice because:
- We cannot accept this invoice because we are unable verify the transaction with the supplier. Please note that documents must be authentic and unaltered in order to be verified.
I would not advise to ever change an invoice once you submitted the original to Amazon. Since the notification stated the transaction could not be verified with the Supplier, maybe the Supplier will provide Supply Chain documents that can be verified?
When you buy items from any Supplier, it is always a good idea when buying Branded items, to confirm the Supplier can provide proof they are allowed to sell to you understanding you are going to resell on Amazon.
A plan of action is not necessary and will usually not make a difference for your situation.
Please review: Amazon Anti-Counterfeiting Policy, Responsible Sourcing documentation request requirements, Invoice requirements for appealing a policy violation
When requesting call backs and having concerns of not being able to speak directly to someone, I would have you review this: Selling plan comparison
I truly hope you are able to resolve your account deactivation.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
Hit with section 3, counterfeit product, Submitted all invoices, bank statement, email chat, trasaction details page
Hello,
My account was deactivated stating that I sold counterfeit product(2 listings). I appealed twice, but rejected both the times. I submitted Invoices(no phone number in 1 invoice), Shipping Confirmation email, email chat with supplier, bank statement, transaction details page screenshot. Which should be enough to proof that my orders were legit, but still I got rejection. What am I supposed to do now?
I spoke to the supplier with phone number for adding phone number to the invoice, but they refused to make any changes. But they told that I can give their phone number to amz & website. Will that help me with it?
I have already stopped reselling, and I just wanna fix this problem. So that my branded store remain in good condition. I can join them for video call verification where I can show everything I have for both the listings.
I was assigned an account manager, but she isn't responded my emails to them. May be she has been promoted to other department. Can you able to get someone from account representative to call me?
Case: 16878033691 (please get someone body to call me to the phone number added in this case ID). I haven't done anything wrong. Submitted all docs they need(invoice without phone number though still got rejected).
Thanks,
Pramish M
Hit with section 3, counterfeit product, Submitted all invoices, bank statement, email chat, trasaction details page
Hello,
My account was deactivated stating that I sold counterfeit product(2 listings). I appealed twice, but rejected both the times. I submitted Invoices(no phone number in 1 invoice), Shipping Confirmation email, email chat with supplier, bank statement, transaction details page screenshot. Which should be enough to proof that my orders were legit, but still I got rejection. What am I supposed to do now?
I spoke to the supplier with phone number for adding phone number to the invoice, but they refused to make any changes. But they told that I can give their phone number to amz & website. Will that help me with it?
I have already stopped reselling, and I just wanna fix this problem. So that my branded store remain in good condition. I can join them for video call verification where I can show everything I have for both the listings.
I was assigned an account manager, but she isn't responded my emails to them. May be she has been promoted to other department. Can you able to get someone from account representative to call me?
Case: 16878033691 (please get someone body to call me to the phone number added in this case ID). I haven't done anything wrong. Submitted all docs they need(invoice without phone number though still got rejected).
Thanks,
Pramish M
Hit with section 3, counterfeit product, Submitted all invoices, bank statement, email chat, trasaction details page
Hello,
My account was deactivated stating that I sold counterfeit product(2 listings). I appealed twice, but rejected both the times. I submitted Invoices(no phone number in 1 invoice), Shipping Confirmation email, email chat with supplier, bank statement, transaction details page screenshot. Which should be enough to proof that my orders were legit, but still I got rejection. What am I supposed to do now?
I spoke to the supplier with phone number for adding phone number to the invoice, but they refused to make any changes. But they told that I can give their phone number to amz & website. Will that help me with it?
I have already stopped reselling, and I just wanna fix this problem. So that my branded store remain in good condition. I can join them for video call verification where I can show everything I have for both the listings.
I was assigned an account manager, but she isn't responded my emails to them. May be she has been promoted to other department. Can you able to get someone from account representative to call me?
Case: 16878033691 (please get someone body to call me to the phone number added in this case ID). I haven't done anything wrong. Submitted all docs they need(invoice without phone number though still got rejected).
Thanks,
Pramish M
3 replies
3 replies
April_Amazon
Hello @Seller_Uazwby324MJ7D,
Thank you for taking the time to connect with us via the Forums. We fully understand that attempting to appeal a Store deactivation can be an incredibly confusing and frustrating process.
Thank you for including the Case ID. With this information, and help from an internal team, I have better ability to research your specific situation.
One of the first things I looked into was the Performance Notifications you received on 11/26/24, that in part states:
We received your submission but do not have enough information to address the issues with your listings at this time. We cannot accept this invoice because:
- We cannot accept this invoice because we are unable verify the transaction with the supplier. Please note that documents must be authentic and unaltered in order to be verified.
I would not advise to ever change an invoice once you submitted the original to Amazon. Since the notification stated the transaction could not be verified with the Supplier, maybe the Supplier will provide Supply Chain documents that can be verified?
When you buy items from any Supplier, it is always a good idea when buying Branded items, to confirm the Supplier can provide proof they are allowed to sell to you understanding you are going to resell on Amazon.
A plan of action is not necessary and will usually not make a difference for your situation.
Please review: Amazon Anti-Counterfeiting Policy, Responsible Sourcing documentation request requirements, Invoice requirements for appealing a policy violation
When requesting call backs and having concerns of not being able to speak directly to someone, I would have you review this: Selling plan comparison
I truly hope you are able to resolve your account deactivation.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
April_Amazon
Hello @Seller_Uazwby324MJ7D,
Thank you for taking the time to connect with us via the Forums. We fully understand that attempting to appeal a Store deactivation can be an incredibly confusing and frustrating process.
Thank you for including the Case ID. With this information, and help from an internal team, I have better ability to research your specific situation.
One of the first things I looked into was the Performance Notifications you received on 11/26/24, that in part states:
We received your submission but do not have enough information to address the issues with your listings at this time. We cannot accept this invoice because:
- We cannot accept this invoice because we are unable verify the transaction with the supplier. Please note that documents must be authentic and unaltered in order to be verified.
I would not advise to ever change an invoice once you submitted the original to Amazon. Since the notification stated the transaction could not be verified with the Supplier, maybe the Supplier will provide Supply Chain documents that can be verified?
When you buy items from any Supplier, it is always a good idea when buying Branded items, to confirm the Supplier can provide proof they are allowed to sell to you understanding you are going to resell on Amazon.
A plan of action is not necessary and will usually not make a difference for your situation.
Please review: Amazon Anti-Counterfeiting Policy, Responsible Sourcing documentation request requirements, Invoice requirements for appealing a policy violation
When requesting call backs and having concerns of not being able to speak directly to someone, I would have you review this: Selling plan comparison
I truly hope you are able to resolve your account deactivation.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
April_Amazon
Hello @Seller_Uazwby324MJ7D,
Thank you for taking the time to connect with us via the Forums. We fully understand that attempting to appeal a Store deactivation can be an incredibly confusing and frustrating process.
Thank you for including the Case ID. With this information, and help from an internal team, I have better ability to research your specific situation.
One of the first things I looked into was the Performance Notifications you received on 11/26/24, that in part states:
We received your submission but do not have enough information to address the issues with your listings at this time. We cannot accept this invoice because:
- We cannot accept this invoice because we are unable verify the transaction with the supplier. Please note that documents must be authentic and unaltered in order to be verified.
I would not advise to ever change an invoice once you submitted the original to Amazon. Since the notification stated the transaction could not be verified with the Supplier, maybe the Supplier will provide Supply Chain documents that can be verified?
When you buy items from any Supplier, it is always a good idea when buying Branded items, to confirm the Supplier can provide proof they are allowed to sell to you understanding you are going to resell on Amazon.
A plan of action is not necessary and will usually not make a difference for your situation.
Please review: Amazon Anti-Counterfeiting Policy, Responsible Sourcing documentation request requirements, Invoice requirements for appealing a policy violation
When requesting call backs and having concerns of not being able to speak directly to someone, I would have you review this: Selling plan comparison
I truly hope you are able to resolve your account deactivation.
Thank you for reaching out on the Forums. The Forums and I are here to support you.
April
