Proof of Ownership - Policy Change, Incompetence or Theft?
We have been selling on Amazon for over 10 years. Have no choice but to come here to try to get mod help because Amazon has now lost 5 figures worth of our product that shows as delivered but seller support lacks any ability of logic/math and when you provide them proof they are wrong, they just close the case and say that documentation was not provided. This is now the 2nd large shipment in the last month we have had this happen with.
Amazon lost very large portions of 2 separate shipments. All of which show as delivered. We open a case, provide 30+ invoices for both cases (we sell a lot of different SKUs and have multiple invoices for most of them). Amazon then comes back on each of them and says that one SKU we have not provided all of the invoices to prove proof of ownership. We investigate and figure out that on both of them they are items that we had previously had returned to us in January because they were Christmas items and we had done removal orders. So it seems clear that they are not factoring the removal into the math involved that shows we do indeed own all of the inventory.
We had sent them an invoice for 120 units. We had multiple removal orders but the one we sent them screenshots of was for 37 units in January. Overall we have sent them 144 units but the 37 that were removed were sent 2 different times. They were part of the group we sent last year, they were then removed and then a couple months ago we sent those same units again. Math/logic says they need proof of 107 units (144 - 37 that are being counted twice in our shipments). We send them all of that including the math and this is the response "We're unable to continue our investigation because the documentation provided doesn't meet one or more of the requirements for acceptance. This case has been resolved. When you're able to provide documents that satisfy all requirements, please create a new case."
We have had issues with returned units before with Amazon originally denying the reimbursement but once we show that we had removed items then sent them back, they would then go through with the reimbursement. If I send you $20, then you send me $20 back then I send you $20, I have sent you $20 total. By Amazon's current logic I have sent you $40.
So at this point there are 3 options:
1. Amazon policy has changed, if you remove items at any point, you will no longer have proof of ownership because they will not factor in the removals when doing the math to determine invoices match shipments.
2. Incompetence from Seller Support (in both cases, we asked for escalation which wasn't done)
3. Theft. Amazon has basically decided there is nothing sellers can do and even though the logic matches for anyone with an ounce of ability to think, they do not care and they are going to stick to their story no matter what proof you provide.
If it is #1, they need to make it absolutely clear if you do a removal order that if you send those products back at any time, Amazon can and will have the ability to straight steal your inventory and you will have absolutely no recourse. So the Amazon policy is now that we remove items that are no longer in season helping to free up Amazon from slow moving items...but then at a later point you can lose shipments that we know were delivered and just steal product from a small business? We are now talking over 5 figures in product sent in huge boxes that you have proof were delivered that Amazon just lost and now are just essentially stealing from our small business.
Our case numbers are 16043076111 for the recent one. For the previous one, cases were 15765222431/15847442521
No idea what mods to tag here.
@Michelle_Amazon@Dominic_Amazon@KJ_Amazon
Proof of Ownership - Policy Change, Incompetence or Theft?
We have been selling on Amazon for over 10 years. Have no choice but to come here to try to get mod help because Amazon has now lost 5 figures worth of our product that shows as delivered but seller support lacks any ability of logic/math and when you provide them proof they are wrong, they just close the case and say that documentation was not provided. This is now the 2nd large shipment in the last month we have had this happen with.
Amazon lost very large portions of 2 separate shipments. All of which show as delivered. We open a case, provide 30+ invoices for both cases (we sell a lot of different SKUs and have multiple invoices for most of them). Amazon then comes back on each of them and says that one SKU we have not provided all of the invoices to prove proof of ownership. We investigate and figure out that on both of them they are items that we had previously had returned to us in January because they were Christmas items and we had done removal orders. So it seems clear that they are not factoring the removal into the math involved that shows we do indeed own all of the inventory.
We had sent them an invoice for 120 units. We had multiple removal orders but the one we sent them screenshots of was for 37 units in January. Overall we have sent them 144 units but the 37 that were removed were sent 2 different times. They were part of the group we sent last year, they were then removed and then a couple months ago we sent those same units again. Math/logic says they need proof of 107 units (144 - 37 that are being counted twice in our shipments). We send them all of that including the math and this is the response "We're unable to continue our investigation because the documentation provided doesn't meet one or more of the requirements for acceptance. This case has been resolved. When you're able to provide documents that satisfy all requirements, please create a new case."
We have had issues with returned units before with Amazon originally denying the reimbursement but once we show that we had removed items then sent them back, they would then go through with the reimbursement. If I send you $20, then you send me $20 back then I send you $20, I have sent you $20 total. By Amazon's current logic I have sent you $40.
So at this point there are 3 options:
1. Amazon policy has changed, if you remove items at any point, you will no longer have proof of ownership because they will not factor in the removals when doing the math to determine invoices match shipments.
2. Incompetence from Seller Support (in both cases, we asked for escalation which wasn't done)
3. Theft. Amazon has basically decided there is nothing sellers can do and even though the logic matches for anyone with an ounce of ability to think, they do not care and they are going to stick to their story no matter what proof you provide.
If it is #1, they need to make it absolutely clear if you do a removal order that if you send those products back at any time, Amazon can and will have the ability to straight steal your inventory and you will have absolutely no recourse. So the Amazon policy is now that we remove items that are no longer in season helping to free up Amazon from slow moving items...but then at a later point you can lose shipments that we know were delivered and just steal product from a small business? We are now talking over 5 figures in product sent in huge boxes that you have proof were delivered that Amazon just lost and now are just essentially stealing from our small business.
Our case numbers are 16043076111 for the recent one. For the previous one, cases were 15765222431/15847442521
No idea what mods to tag here.
@Michelle_Amazon@Dominic_Amazon@KJ_Amazon
18 replies
Seller_bjJHkys7Ew1Hn
@JiAlex_Amazon @Micah_Amazon@Emet_Amazon
Seller_bjJHkys7Ew1Hn
So how much does a small business have to pay Amazon in fees to have a single person at Amazon care even a little bit about an issue they are having? Our 8 figures not enough?
Does no one at Amazon care if sellers know that Amazon has changed the policy on proof of ownership? Does anyone care if Seller Support is just completely wrong about something and doesn't even attempt to get it right or listen to a single thing that a seller with impeccable metrics has to say?
That's what its like to sell on Amazon now? Just screw over small businesses, have horrendous seller support and then not a single mod in the forums willing to help either? We aren't some clueless idiots that just started selling on Amazon yesterday. Amazon either needs to clarify what the rule is on proof of ownership for removals or something needs to be fixed with Seller Support.
@Michelle_Amazon@Dominic_Amazon@KJ_Amazon@JiAlex_Amazon@Micah_Amazon@Emet_Amazon
Seller_bjJHkys7Ew1Hn
Another day where not a single person at Amazon seems to care if 1. The Amazon policy for proof of ownership has changed or 2. If Seller Support is screwing over a small business for 5 figures. Seems like it should be important for....someone, anyone. Is it just nobodies job at Amazon to help sellers that have paid millions and millions of dollars in fees?
@Michelle_Amazon@Dominic_Amazon@KJ_Amazon@JiAlex_Amazon@Micah_Amazon@Emet_Amazon
Seller_bjJHkys7Ew1Hn
Another day gone by of Amazon stealing $10k from a small business based on either their inability to count or a change in policy that is astonishing.
Seller_bjJHkys7Ew1Hn
Still no one at Amazon that has clarified that you lose proof of ownership once you do a removal order. Still not a single person willing to help a small business. What exactly is the purpose of a "Seller Forum" if all these mods aren't here to get to the bottom of very consequential issues like this and make it clear what the policy is. My next move will be filing a complaint with the FTC then contacting journalists. Surely if Amazon is going to steal $10k+ from our small business, we aren't the only ones they are doing it to.
@Michelle_Amazon@Dominic_Amazon@KJ_Amazon@JiAlex_Amazon@Micah_Amazon@Emet_Amazon
Seller_O6YWkDReQ90FK
Don't bother the mods. The typical response is, "I'll see about escalating this right away!" and then crickets for the next two weeks while they go about the more important business of deciding who brings the donuts to the next staff meeting.
Seller_bjJHkys7Ew1Hn
Another day passed by of Amazon stealing $10k from a small business with no explanation as to why exactly it happened.
Seller_RClwXXLQjUdPk
I met a person in charge of security for Amazon recently and they told me very bluntly that theft is a huge problem at all Amazon warehouses and their employee turnover rate is extremely high because of it. They also said the biggest problem they have is theft occurring before product is received into inventory as it is much more difficult to account for something that never makes it into the facility. It is one thing to catch an employee trying to smuggle out a laptop in their pants versus product disappearing before it gets into the building. They also said sometimes the product just gets lost in the building because of incompetence, bad paperwork or a number of other issues.
Amazon has no interest in eating these losses, so they make it as difficult as possible for sellers to be reimbursed for the loss. This is the risk you take when turning over your product to a 3rd party partner who has no vested interest in your success or profitability. Shrinkage on their end is not a problem for them as it is not their product or money.
Dominic_Amazon
Hi @Seller_bjJHkys7Ew1Hn,
Dominic from Amazon here, I have escalated this internally. Please keep an eye on your case log, the team should be reaching out soon.
Best,
Dominic
Proof of Ownership - Policy Change, Incompetence or Theft?
We have been selling on Amazon for over 10 years. Have no choice but to come here to try to get mod help because Amazon has now lost 5 figures worth of our product that shows as delivered but seller support lacks any ability of logic/math and when you provide them proof they are wrong, they just close the case and say that documentation was not provided. This is now the 2nd large shipment in the last month we have had this happen with.
Amazon lost very large portions of 2 separate shipments. All of which show as delivered. We open a case, provide 30+ invoices for both cases (we sell a lot of different SKUs and have multiple invoices for most of them). Amazon then comes back on each of them and says that one SKU we have not provided all of the invoices to prove proof of ownership. We investigate and figure out that on both of them they are items that we had previously had returned to us in January because they were Christmas items and we had done removal orders. So it seems clear that they are not factoring the removal into the math involved that shows we do indeed own all of the inventory.
We had sent them an invoice for 120 units. We had multiple removal orders but the one we sent them screenshots of was for 37 units in January. Overall we have sent them 144 units but the 37 that were removed were sent 2 different times. They were part of the group we sent last year, they were then removed and then a couple months ago we sent those same units again. Math/logic says they need proof of 107 units (144 - 37 that are being counted twice in our shipments). We send them all of that including the math and this is the response "We're unable to continue our investigation because the documentation provided doesn't meet one or more of the requirements for acceptance. This case has been resolved. When you're able to provide documents that satisfy all requirements, please create a new case."
We have had issues with returned units before with Amazon originally denying the reimbursement but once we show that we had removed items then sent them back, they would then go through with the reimbursement. If I send you $20, then you send me $20 back then I send you $20, I have sent you $20 total. By Amazon's current logic I have sent you $40.
So at this point there are 3 options:
1. Amazon policy has changed, if you remove items at any point, you will no longer have proof of ownership because they will not factor in the removals when doing the math to determine invoices match shipments.
2. Incompetence from Seller Support (in both cases, we asked for escalation which wasn't done)
3. Theft. Amazon has basically decided there is nothing sellers can do and even though the logic matches for anyone with an ounce of ability to think, they do not care and they are going to stick to their story no matter what proof you provide.
If it is #1, they need to make it absolutely clear if you do a removal order that if you send those products back at any time, Amazon can and will have the ability to straight steal your inventory and you will have absolutely no recourse. So the Amazon policy is now that we remove items that are no longer in season helping to free up Amazon from slow moving items...but then at a later point you can lose shipments that we know were delivered and just steal product from a small business? We are now talking over 5 figures in product sent in huge boxes that you have proof were delivered that Amazon just lost and now are just essentially stealing from our small business.
Our case numbers are 16043076111 for the recent one. For the previous one, cases were 15765222431/15847442521
No idea what mods to tag here.
@Michelle_Amazon@Dominic_Amazon@KJ_Amazon
Proof of Ownership - Policy Change, Incompetence or Theft?
We have been selling on Amazon for over 10 years. Have no choice but to come here to try to get mod help because Amazon has now lost 5 figures worth of our product that shows as delivered but seller support lacks any ability of logic/math and when you provide them proof they are wrong, they just close the case and say that documentation was not provided. This is now the 2nd large shipment in the last month we have had this happen with.
Amazon lost very large portions of 2 separate shipments. All of which show as delivered. We open a case, provide 30+ invoices for both cases (we sell a lot of different SKUs and have multiple invoices for most of them). Amazon then comes back on each of them and says that one SKU we have not provided all of the invoices to prove proof of ownership. We investigate and figure out that on both of them they are items that we had previously had returned to us in January because they were Christmas items and we had done removal orders. So it seems clear that they are not factoring the removal into the math involved that shows we do indeed own all of the inventory.
We had sent them an invoice for 120 units. We had multiple removal orders but the one we sent them screenshots of was for 37 units in January. Overall we have sent them 144 units but the 37 that were removed were sent 2 different times. They were part of the group we sent last year, they were then removed and then a couple months ago we sent those same units again. Math/logic says they need proof of 107 units (144 - 37 that are being counted twice in our shipments). We send them all of that including the math and this is the response "We're unable to continue our investigation because the documentation provided doesn't meet one or more of the requirements for acceptance. This case has been resolved. When you're able to provide documents that satisfy all requirements, please create a new case."
We have had issues with returned units before with Amazon originally denying the reimbursement but once we show that we had removed items then sent them back, they would then go through with the reimbursement. If I send you $20, then you send me $20 back then I send you $20, I have sent you $20 total. By Amazon's current logic I have sent you $40.
So at this point there are 3 options:
1. Amazon policy has changed, if you remove items at any point, you will no longer have proof of ownership because they will not factor in the removals when doing the math to determine invoices match shipments.
2. Incompetence from Seller Support (in both cases, we asked for escalation which wasn't done)
3. Theft. Amazon has basically decided there is nothing sellers can do and even though the logic matches for anyone with an ounce of ability to think, they do not care and they are going to stick to their story no matter what proof you provide.
If it is #1, they need to make it absolutely clear if you do a removal order that if you send those products back at any time, Amazon can and will have the ability to straight steal your inventory and you will have absolutely no recourse. So the Amazon policy is now that we remove items that are no longer in season helping to free up Amazon from slow moving items...but then at a later point you can lose shipments that we know were delivered and just steal product from a small business? We are now talking over 5 figures in product sent in huge boxes that you have proof were delivered that Amazon just lost and now are just essentially stealing from our small business.
Our case numbers are 16043076111 for the recent one. For the previous one, cases were 15765222431/15847442521
No idea what mods to tag here.
@Michelle_Amazon@Dominic_Amazon@KJ_Amazon
Proof of Ownership - Policy Change, Incompetence or Theft?
We have been selling on Amazon for over 10 years. Have no choice but to come here to try to get mod help because Amazon has now lost 5 figures worth of our product that shows as delivered but seller support lacks any ability of logic/math and when you provide them proof they are wrong, they just close the case and say that documentation was not provided. This is now the 2nd large shipment in the last month we have had this happen with.
Amazon lost very large portions of 2 separate shipments. All of which show as delivered. We open a case, provide 30+ invoices for both cases (we sell a lot of different SKUs and have multiple invoices for most of them). Amazon then comes back on each of them and says that one SKU we have not provided all of the invoices to prove proof of ownership. We investigate and figure out that on both of them they are items that we had previously had returned to us in January because they were Christmas items and we had done removal orders. So it seems clear that they are not factoring the removal into the math involved that shows we do indeed own all of the inventory.
We had sent them an invoice for 120 units. We had multiple removal orders but the one we sent them screenshots of was for 37 units in January. Overall we have sent them 144 units but the 37 that were removed were sent 2 different times. They were part of the group we sent last year, they were then removed and then a couple months ago we sent those same units again. Math/logic says they need proof of 107 units (144 - 37 that are being counted twice in our shipments). We send them all of that including the math and this is the response "We're unable to continue our investigation because the documentation provided doesn't meet one or more of the requirements for acceptance. This case has been resolved. When you're able to provide documents that satisfy all requirements, please create a new case."
We have had issues with returned units before with Amazon originally denying the reimbursement but once we show that we had removed items then sent them back, they would then go through with the reimbursement. If I send you $20, then you send me $20 back then I send you $20, I have sent you $20 total. By Amazon's current logic I have sent you $40.
So at this point there are 3 options:
1. Amazon policy has changed, if you remove items at any point, you will no longer have proof of ownership because they will not factor in the removals when doing the math to determine invoices match shipments.
2. Incompetence from Seller Support (in both cases, we asked for escalation which wasn't done)
3. Theft. Amazon has basically decided there is nothing sellers can do and even though the logic matches for anyone with an ounce of ability to think, they do not care and they are going to stick to their story no matter what proof you provide.
If it is #1, they need to make it absolutely clear if you do a removal order that if you send those products back at any time, Amazon can and will have the ability to straight steal your inventory and you will have absolutely no recourse. So the Amazon policy is now that we remove items that are no longer in season helping to free up Amazon from slow moving items...but then at a later point you can lose shipments that we know were delivered and just steal product from a small business? We are now talking over 5 figures in product sent in huge boxes that you have proof were delivered that Amazon just lost and now are just essentially stealing from our small business.
Our case numbers are 16043076111 for the recent one. For the previous one, cases were 15765222431/15847442521
No idea what mods to tag here.
@Michelle_Amazon@Dominic_Amazon@KJ_Amazon
18 replies
18 replies
Seller_bjJHkys7Ew1Hn
@JiAlex_Amazon @Micah_Amazon@Emet_Amazon
Seller_bjJHkys7Ew1Hn
So how much does a small business have to pay Amazon in fees to have a single person at Amazon care even a little bit about an issue they are having? Our 8 figures not enough?
Does no one at Amazon care if sellers know that Amazon has changed the policy on proof of ownership? Does anyone care if Seller Support is just completely wrong about something and doesn't even attempt to get it right or listen to a single thing that a seller with impeccable metrics has to say?
That's what its like to sell on Amazon now? Just screw over small businesses, have horrendous seller support and then not a single mod in the forums willing to help either? We aren't some clueless idiots that just started selling on Amazon yesterday. Amazon either needs to clarify what the rule is on proof of ownership for removals or something needs to be fixed with Seller Support.
@Michelle_Amazon@Dominic_Amazon@KJ_Amazon@JiAlex_Amazon@Micah_Amazon@Emet_Amazon
Seller_bjJHkys7Ew1Hn
Another day where not a single person at Amazon seems to care if 1. The Amazon policy for proof of ownership has changed or 2. If Seller Support is screwing over a small business for 5 figures. Seems like it should be important for....someone, anyone. Is it just nobodies job at Amazon to help sellers that have paid millions and millions of dollars in fees?
@Michelle_Amazon@Dominic_Amazon@KJ_Amazon@JiAlex_Amazon@Micah_Amazon@Emet_Amazon
Seller_bjJHkys7Ew1Hn
Another day gone by of Amazon stealing $10k from a small business based on either their inability to count or a change in policy that is astonishing.
Seller_bjJHkys7Ew1Hn
Still no one at Amazon that has clarified that you lose proof of ownership once you do a removal order. Still not a single person willing to help a small business. What exactly is the purpose of a "Seller Forum" if all these mods aren't here to get to the bottom of very consequential issues like this and make it clear what the policy is. My next move will be filing a complaint with the FTC then contacting journalists. Surely if Amazon is going to steal $10k+ from our small business, we aren't the only ones they are doing it to.
@Michelle_Amazon@Dominic_Amazon@KJ_Amazon@JiAlex_Amazon@Micah_Amazon@Emet_Amazon
Seller_O6YWkDReQ90FK
Don't bother the mods. The typical response is, "I'll see about escalating this right away!" and then crickets for the next two weeks while they go about the more important business of deciding who brings the donuts to the next staff meeting.
Seller_bjJHkys7Ew1Hn
Another day passed by of Amazon stealing $10k from a small business with no explanation as to why exactly it happened.
Seller_RClwXXLQjUdPk
I met a person in charge of security for Amazon recently and they told me very bluntly that theft is a huge problem at all Amazon warehouses and their employee turnover rate is extremely high because of it. They also said the biggest problem they have is theft occurring before product is received into inventory as it is much more difficult to account for something that never makes it into the facility. It is one thing to catch an employee trying to smuggle out a laptop in their pants versus product disappearing before it gets into the building. They also said sometimes the product just gets lost in the building because of incompetence, bad paperwork or a number of other issues.
Amazon has no interest in eating these losses, so they make it as difficult as possible for sellers to be reimbursed for the loss. This is the risk you take when turning over your product to a 3rd party partner who has no vested interest in your success or profitability. Shrinkage on their end is not a problem for them as it is not their product or money.
Dominic_Amazon
Hi @Seller_bjJHkys7Ew1Hn,
Dominic from Amazon here, I have escalated this internally. Please keep an eye on your case log, the team should be reaching out soon.
Best,
Dominic
Seller_bjJHkys7Ew1Hn
@JiAlex_Amazon @Micah_Amazon@Emet_Amazon
Seller_bjJHkys7Ew1Hn
@JiAlex_Amazon @Micah_Amazon@Emet_Amazon
Seller_bjJHkys7Ew1Hn
So how much does a small business have to pay Amazon in fees to have a single person at Amazon care even a little bit about an issue they are having? Our 8 figures not enough?
Does no one at Amazon care if sellers know that Amazon has changed the policy on proof of ownership? Does anyone care if Seller Support is just completely wrong about something and doesn't even attempt to get it right or listen to a single thing that a seller with impeccable metrics has to say?
That's what its like to sell on Amazon now? Just screw over small businesses, have horrendous seller support and then not a single mod in the forums willing to help either? We aren't some clueless idiots that just started selling on Amazon yesterday. Amazon either needs to clarify what the rule is on proof of ownership for removals or something needs to be fixed with Seller Support.
@Michelle_Amazon@Dominic_Amazon@KJ_Amazon@JiAlex_Amazon@Micah_Amazon@Emet_Amazon
Seller_bjJHkys7Ew1Hn
So how much does a small business have to pay Amazon in fees to have a single person at Amazon care even a little bit about an issue they are having? Our 8 figures not enough?
Does no one at Amazon care if sellers know that Amazon has changed the policy on proof of ownership? Does anyone care if Seller Support is just completely wrong about something and doesn't even attempt to get it right or listen to a single thing that a seller with impeccable metrics has to say?
That's what its like to sell on Amazon now? Just screw over small businesses, have horrendous seller support and then not a single mod in the forums willing to help either? We aren't some clueless idiots that just started selling on Amazon yesterday. Amazon either needs to clarify what the rule is on proof of ownership for removals or something needs to be fixed with Seller Support.
@Michelle_Amazon@Dominic_Amazon@KJ_Amazon@JiAlex_Amazon@Micah_Amazon@Emet_Amazon
Seller_bjJHkys7Ew1Hn
Another day where not a single person at Amazon seems to care if 1. The Amazon policy for proof of ownership has changed or 2. If Seller Support is screwing over a small business for 5 figures. Seems like it should be important for....someone, anyone. Is it just nobodies job at Amazon to help sellers that have paid millions and millions of dollars in fees?
@Michelle_Amazon@Dominic_Amazon@KJ_Amazon@JiAlex_Amazon@Micah_Amazon@Emet_Amazon
Seller_bjJHkys7Ew1Hn
Another day where not a single person at Amazon seems to care if 1. The Amazon policy for proof of ownership has changed or 2. If Seller Support is screwing over a small business for 5 figures. Seems like it should be important for....someone, anyone. Is it just nobodies job at Amazon to help sellers that have paid millions and millions of dollars in fees?
@Michelle_Amazon@Dominic_Amazon@KJ_Amazon@JiAlex_Amazon@Micah_Amazon@Emet_Amazon
Seller_bjJHkys7Ew1Hn
Another day gone by of Amazon stealing $10k from a small business based on either their inability to count or a change in policy that is astonishing.
Seller_bjJHkys7Ew1Hn
Another day gone by of Amazon stealing $10k from a small business based on either their inability to count or a change in policy that is astonishing.
Seller_bjJHkys7Ew1Hn
Still no one at Amazon that has clarified that you lose proof of ownership once you do a removal order. Still not a single person willing to help a small business. What exactly is the purpose of a "Seller Forum" if all these mods aren't here to get to the bottom of very consequential issues like this and make it clear what the policy is. My next move will be filing a complaint with the FTC then contacting journalists. Surely if Amazon is going to steal $10k+ from our small business, we aren't the only ones they are doing it to.
@Michelle_Amazon@Dominic_Amazon@KJ_Amazon@JiAlex_Amazon@Micah_Amazon@Emet_Amazon
Seller_bjJHkys7Ew1Hn
Still no one at Amazon that has clarified that you lose proof of ownership once you do a removal order. Still not a single person willing to help a small business. What exactly is the purpose of a "Seller Forum" if all these mods aren't here to get to the bottom of very consequential issues like this and make it clear what the policy is. My next move will be filing a complaint with the FTC then contacting journalists. Surely if Amazon is going to steal $10k+ from our small business, we aren't the only ones they are doing it to.
@Michelle_Amazon@Dominic_Amazon@KJ_Amazon@JiAlex_Amazon@Micah_Amazon@Emet_Amazon
Seller_O6YWkDReQ90FK
Don't bother the mods. The typical response is, "I'll see about escalating this right away!" and then crickets for the next two weeks while they go about the more important business of deciding who brings the donuts to the next staff meeting.
Seller_O6YWkDReQ90FK
Don't bother the mods. The typical response is, "I'll see about escalating this right away!" and then crickets for the next two weeks while they go about the more important business of deciding who brings the donuts to the next staff meeting.
Seller_bjJHkys7Ew1Hn
Another day passed by of Amazon stealing $10k from a small business with no explanation as to why exactly it happened.
Seller_bjJHkys7Ew1Hn
Another day passed by of Amazon stealing $10k from a small business with no explanation as to why exactly it happened.
Seller_RClwXXLQjUdPk
I met a person in charge of security for Amazon recently and they told me very bluntly that theft is a huge problem at all Amazon warehouses and their employee turnover rate is extremely high because of it. They also said the biggest problem they have is theft occurring before product is received into inventory as it is much more difficult to account for something that never makes it into the facility. It is one thing to catch an employee trying to smuggle out a laptop in their pants versus product disappearing before it gets into the building. They also said sometimes the product just gets lost in the building because of incompetence, bad paperwork or a number of other issues.
Amazon has no interest in eating these losses, so they make it as difficult as possible for sellers to be reimbursed for the loss. This is the risk you take when turning over your product to a 3rd party partner who has no vested interest in your success or profitability. Shrinkage on their end is not a problem for them as it is not their product or money.
Seller_RClwXXLQjUdPk
I met a person in charge of security for Amazon recently and they told me very bluntly that theft is a huge problem at all Amazon warehouses and their employee turnover rate is extremely high because of it. They also said the biggest problem they have is theft occurring before product is received into inventory as it is much more difficult to account for something that never makes it into the facility. It is one thing to catch an employee trying to smuggle out a laptop in their pants versus product disappearing before it gets into the building. They also said sometimes the product just gets lost in the building because of incompetence, bad paperwork or a number of other issues.
Amazon has no interest in eating these losses, so they make it as difficult as possible for sellers to be reimbursed for the loss. This is the risk you take when turning over your product to a 3rd party partner who has no vested interest in your success or profitability. Shrinkage on their end is not a problem for them as it is not their product or money.
Dominic_Amazon
Hi @Seller_bjJHkys7Ew1Hn,
Dominic from Amazon here, I have escalated this internally. Please keep an eye on your case log, the team should be reaching out soon.
Best,
Dominic
Dominic_Amazon
Hi @Seller_bjJHkys7Ew1Hn,
Dominic from Amazon here, I have escalated this internally. Please keep an eye on your case log, the team should be reaching out soon.
Best,
Dominic
