Delivered on 09/20 to MDW2, no checked in&receive, and now being charged for extra fees
Hi there,
We have two shipments to MDW2, delivered on 09/20, and until now no checked in. Now we are notificated to pay unfair Shipment placement Fees.
Which means Amazon delays the check in time, but ask in the mean time extra fees for the delay.
We are not sure if the shipments were lost or just delayed for check in. Please help to investigate.
Shipment ID:
FBA18BHSSZ7Q
FBA18BHW1W2B
4 replies
Seller_ZWLYrm4n2PG6D
Appointment ID: 867507703
Appointment Reference Code: MDW2-CE-ZER1O
Scheduled Time: 09/20/2024 15:00 CDT
Freight Type: Truck Load
Load Type: Palletized
I createad a dispute but get rejected, they said the shipment is not delivered, but the support team told us that it's delivered, just wait for receive.
It is delivered on 09/20, but the warehouse delayed the shipment, and now we need to pay the highest placement fees. This is unfair.
Seller_ZWLYrm4n2PG6D
we contacted FBA support team, the support told me that the shipments are delivered in time and we dont need to pay any extra placement fees, and they could see these 2 shipments will be added to my inventory on november. Please refer to CASE 16525512161
