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A+ Content not appearing on listings or inconsistent
I uploaded A+ Content to all of my parent listings, and when I initially checked I could see it, but then when I refreshed the page later it was not appearing it shows the previous product description that I populated. I've also checked all the variants and it's the same issue.
What causes this? How do I fix it?
1 reply
Cooper_Amazon
Good Evening @Seller_ZjqSPzH6ulNhH,
I just wanted to follow up with you regarding your note on this thread. I would love to take a look into what might be going on, however, I did not see any recent cases regarding this issue in your case log with Selling Partner Support. I would recommend reaching out to them first, so they can begin the troubleshooting process.
In order to help speed up the review of your issue, please highlight the following information when creating your case to support:
- ASINs having the A+ Content issue
- Share what steps you are taking to try and update your content
- URL of issue screen
- Screenshots of any error messages you get
- Any other additional information that may be relevant to support's investigation of the issue
Feel free to post the CASE ID in this discussion once you have contacted support so we can follow the case along to the conclusion. Looking forward to hearing from you soon. Hope you have a great rest of the week.
Sincerely, Cooper_Amazon
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