inventory shipped to Amazon Distribution Center without FBA inbound setup

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Seller_GHqutxBMEjZf7

inventory shipped to Amazon Distribution Center without FBA inbound setup

Hello Bryce,

Our factory recently sent a shipment of inventory to our assigned Amazon Distribution Center without getting an FBA inbound shipment set up first on Seller Central.

DHL has confirmed the delivery of the shipment.

I'm not finding any way to reach out to Seller Central for help - I am asked for different information that I cannot provide because the listings for the products delivered have not been created yet.

I've tried calling the phone number listed for the Distribution Center but I'm able to get anyone.

Based on your experience, would it be possible for me to personally go to the Distribution Center and pickup our stranded shipment?

This shipment is not showing up anywhere on our Seller account because it was not set up prior to shipping, so no Amazon labels are attached to it whereby Amazon would be able to somehow track it and associate it with our account.

Any advice would be greatly appreciated.

Thanks.

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Seller_L4mc9uax2MoSW

If you want help from a moderator, You need to tag them with the @Bryce_Amazon. Also include your existing support ticket #, even if they have been unhelpful so far. Moderators need to reference existing tickets in order to help you! Hope this helps.

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