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Seller_7kIH3yrN0OsoS

Are sellers now responsible for stolen packages,left in mailroom?

One of my customers contacted me 10 days after the package was delivered and status that, “Did not receive package, left in mailroom, however mailroom was broken into on July 23. Police were notified by apartment management. Houston PD reference# 0954011-20”.
Do I need to refund after 10 days it shows delivered and is this seller’s responsibility for this situation?

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30 replies
Tags:INR (item not received)
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30 replies
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Seller_1yqCSp7wxEUMi

No you don’t!
Have them file and A to Z ( if you used Amazon shipped)
Heres @JwsMarket letter to use as a template ( I think I might have tweaked it to fit my needs):

You may be eligible to request a refund under the A-to-z Guarantee if “You have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner. Note: Amazon will require you to wait 48 hours after contacting the seller before you are eligible to request a refund.”

Requesting an A-to-z Guarantee Refund

To request a refund on an eligible order:

Go to Your Orders 2.

Locate your order in the list and click Problem with order.

Select “Package didn’t arrive” from the list.

Select Request refund.

Enter your comments in the text box.

Select Submit

Note: Refund requests can take up to one week to investigate. Amazon will notify you of their decision via the email address associated with your account. To view the status of your request, locate your order in the list on the Your Orders page and select Problem with order.

To file an A to Z claim copy this link and paste to your Google search bar:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201889410

10
user profile
Seller_T5Mv3ZCUSh7Zl

You will need a little more information, about the arrangement between the apartment and your buyer. If the apartment is authorized to accept and sign for deliveries on behalf of your buyer. Then legally, no you are not responsible for the loss, any more than had someone had broken into his apartment the day after he got his order. However, if the mailroom is just a secured area and carriers, delivery services, couriers, etc. have access to and leave packages unattended. Then yes, you are just as responsible as if this were a delivery to someone’s house and it was left on the porch and stolen before the buyer came home.

00
user profile
Seller_4dKQ8UyebGTfV

Once the carrier leaves the item to the addresses- our duties as sellers are concluded (unless it is damage, wrong item, lost In-Transit…) we take the hit; but if it package is taken by pirates, then not much we can do when tracking shows delivered.

So, politely we’ll say ‘sorry for the lost’…

00
user profile
Seller_olet7eVOHxQZd

You could duck under the Amazon Buy Shipping. But, I agree, I would want to reply that I am sorry that someone stole your items. I am glad you have involved the police. Hopefully they can help.

00
user profile
Seller_3N7yVnTXPzLkL

A package is not delivered unless there is proof of delivery. Carrier tracking is not proof of delivery. Proof of delivery still requires a signature.

Consumer protection law has not changed, but business practices have, UPS delivery when we first began shipping included a signature requirement on every shipment at no additional charge.

PayPal seller protection, covered many of these losses by funding the buyer refund. Amazon Shipping recent changes fund the refund.

Unless there is a signature, the buyer is protected, and if no one else has volunteered to take responsibility, the seller is responsible.

Consumer Protection Law has always been biased toward the buyer, in part because it is to difficult and expensive to apportion blame between buyer and seller.

20
user profile
Seller_CW0P5hgbsiqWX

No. You are only responsible to get the item to the address provided. What is inside the address is not your problem. :train2:

10
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Seller_7kIH3yrN0OsoS

Are sellers now responsible for stolen packages,left in mailroom?

One of my customers contacted me 10 days after the package was delivered and status that, “Did not receive package, left in mailroom, however mailroom was broken into on July 23. Police were notified by apartment management. Houston PD reference# 0954011-20”.
Do I need to refund after 10 days it shows delivered and is this seller’s responsibility for this situation?

311 views
30 replies
Tags:INR (item not received)
00
Reply
user profile

Are sellers now responsible for stolen packages,left in mailroom?

by Seller_7kIH3yrN0OsoS

One of my customers contacted me 10 days after the package was delivered and status that, “Did not receive package, left in mailroom, however mailroom was broken into on July 23. Police were notified by apartment management. Houston PD reference# 0954011-20”.
Do I need to refund after 10 days it shows delivered and is this seller’s responsibility for this situation?

Tags:INR (item not received)
00
311 views
30 replies
Reply
30 replies
30 replies
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Seller_1yqCSp7wxEUMi

No you don’t!
Have them file and A to Z ( if you used Amazon shipped)
Heres @JwsMarket letter to use as a template ( I think I might have tweaked it to fit my needs):

You may be eligible to request a refund under the A-to-z Guarantee if “You have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner. Note: Amazon will require you to wait 48 hours after contacting the seller before you are eligible to request a refund.”

Requesting an A-to-z Guarantee Refund

To request a refund on an eligible order:

Go to Your Orders 2.

Locate your order in the list and click Problem with order.

Select “Package didn’t arrive” from the list.

Select Request refund.

Enter your comments in the text box.

Select Submit

Note: Refund requests can take up to one week to investigate. Amazon will notify you of their decision via the email address associated with your account. To view the status of your request, locate your order in the list on the Your Orders page and select Problem with order.

To file an A to Z claim copy this link and paste to your Google search bar:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201889410

10
user profile
Seller_T5Mv3ZCUSh7Zl

You will need a little more information, about the arrangement between the apartment and your buyer. If the apartment is authorized to accept and sign for deliveries on behalf of your buyer. Then legally, no you are not responsible for the loss, any more than had someone had broken into his apartment the day after he got his order. However, if the mailroom is just a secured area and carriers, delivery services, couriers, etc. have access to and leave packages unattended. Then yes, you are just as responsible as if this were a delivery to someone’s house and it was left on the porch and stolen before the buyer came home.

00
user profile
Seller_4dKQ8UyebGTfV

Once the carrier leaves the item to the addresses- our duties as sellers are concluded (unless it is damage, wrong item, lost In-Transit…) we take the hit; but if it package is taken by pirates, then not much we can do when tracking shows delivered.

So, politely we’ll say ‘sorry for the lost’…

00
user profile
Seller_olet7eVOHxQZd

You could duck under the Amazon Buy Shipping. But, I agree, I would want to reply that I am sorry that someone stole your items. I am glad you have involved the police. Hopefully they can help.

00
user profile
Seller_3N7yVnTXPzLkL

A package is not delivered unless there is proof of delivery. Carrier tracking is not proof of delivery. Proof of delivery still requires a signature.

Consumer protection law has not changed, but business practices have, UPS delivery when we first began shipping included a signature requirement on every shipment at no additional charge.

PayPal seller protection, covered many of these losses by funding the buyer refund. Amazon Shipping recent changes fund the refund.

Unless there is a signature, the buyer is protected, and if no one else has volunteered to take responsibility, the seller is responsible.

Consumer Protection Law has always been biased toward the buyer, in part because it is to difficult and expensive to apportion blame between buyer and seller.

20
user profile
Seller_CW0P5hgbsiqWX

No. You are only responsible to get the item to the address provided. What is inside the address is not your problem. :train2:

10
There are no more posts to display
user profile
Seller_1yqCSp7wxEUMi

No you don’t!
Have them file and A to Z ( if you used Amazon shipped)
Heres @JwsMarket letter to use as a template ( I think I might have tweaked it to fit my needs):

You may be eligible to request a refund under the A-to-z Guarantee if “You have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner. Note: Amazon will require you to wait 48 hours after contacting the seller before you are eligible to request a refund.”

Requesting an A-to-z Guarantee Refund

To request a refund on an eligible order:

Go to Your Orders 2.

Locate your order in the list and click Problem with order.

Select “Package didn’t arrive” from the list.

Select Request refund.

Enter your comments in the text box.

Select Submit

Note: Refund requests can take up to one week to investigate. Amazon will notify you of their decision via the email address associated with your account. To view the status of your request, locate your order in the list on the Your Orders page and select Problem with order.

To file an A to Z claim copy this link and paste to your Google search bar:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201889410

10
user profile
Seller_1yqCSp7wxEUMi

No you don’t!
Have them file and A to Z ( if you used Amazon shipped)
Heres @JwsMarket letter to use as a template ( I think I might have tweaked it to fit my needs):

You may be eligible to request a refund under the A-to-z Guarantee if “You have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner. Note: Amazon will require you to wait 48 hours after contacting the seller before you are eligible to request a refund.”

Requesting an A-to-z Guarantee Refund

To request a refund on an eligible order:

Go to Your Orders 2.

Locate your order in the list and click Problem with order.

Select “Package didn’t arrive” from the list.

Select Request refund.

Enter your comments in the text box.

Select Submit

Note: Refund requests can take up to one week to investigate. Amazon will notify you of their decision via the email address associated with your account. To view the status of your request, locate your order in the list on the Your Orders page and select Problem with order.

To file an A to Z claim copy this link and paste to your Google search bar:

https://www.amazon.com/gp/help/customer/display.html?nodeId=201889410

10
Reply
user profile
Seller_T5Mv3ZCUSh7Zl

You will need a little more information, about the arrangement between the apartment and your buyer. If the apartment is authorized to accept and sign for deliveries on behalf of your buyer. Then legally, no you are not responsible for the loss, any more than had someone had broken into his apartment the day after he got his order. However, if the mailroom is just a secured area and carriers, delivery services, couriers, etc. have access to and leave packages unattended. Then yes, you are just as responsible as if this were a delivery to someone’s house and it was left on the porch and stolen before the buyer came home.

00
user profile
Seller_T5Mv3ZCUSh7Zl

You will need a little more information, about the arrangement between the apartment and your buyer. If the apartment is authorized to accept and sign for deliveries on behalf of your buyer. Then legally, no you are not responsible for the loss, any more than had someone had broken into his apartment the day after he got his order. However, if the mailroom is just a secured area and carriers, delivery services, couriers, etc. have access to and leave packages unattended. Then yes, you are just as responsible as if this were a delivery to someone’s house and it was left on the porch and stolen before the buyer came home.

00
Reply
user profile
Seller_4dKQ8UyebGTfV

Once the carrier leaves the item to the addresses- our duties as sellers are concluded (unless it is damage, wrong item, lost In-Transit…) we take the hit; but if it package is taken by pirates, then not much we can do when tracking shows delivered.

So, politely we’ll say ‘sorry for the lost’…

00
user profile
Seller_4dKQ8UyebGTfV

Once the carrier leaves the item to the addresses- our duties as sellers are concluded (unless it is damage, wrong item, lost In-Transit…) we take the hit; but if it package is taken by pirates, then not much we can do when tracking shows delivered.

So, politely we’ll say ‘sorry for the lost’…

00
Reply
user profile
Seller_olet7eVOHxQZd

You could duck under the Amazon Buy Shipping. But, I agree, I would want to reply that I am sorry that someone stole your items. I am glad you have involved the police. Hopefully they can help.

00
user profile
Seller_olet7eVOHxQZd

You could duck under the Amazon Buy Shipping. But, I agree, I would want to reply that I am sorry that someone stole your items. I am glad you have involved the police. Hopefully they can help.

00
Reply
user profile
Seller_3N7yVnTXPzLkL

A package is not delivered unless there is proof of delivery. Carrier tracking is not proof of delivery. Proof of delivery still requires a signature.

Consumer protection law has not changed, but business practices have, UPS delivery when we first began shipping included a signature requirement on every shipment at no additional charge.

PayPal seller protection, covered many of these losses by funding the buyer refund. Amazon Shipping recent changes fund the refund.

Unless there is a signature, the buyer is protected, and if no one else has volunteered to take responsibility, the seller is responsible.

Consumer Protection Law has always been biased toward the buyer, in part because it is to difficult and expensive to apportion blame between buyer and seller.

20
user profile
Seller_3N7yVnTXPzLkL

A package is not delivered unless there is proof of delivery. Carrier tracking is not proof of delivery. Proof of delivery still requires a signature.

Consumer protection law has not changed, but business practices have, UPS delivery when we first began shipping included a signature requirement on every shipment at no additional charge.

PayPal seller protection, covered many of these losses by funding the buyer refund. Amazon Shipping recent changes fund the refund.

Unless there is a signature, the buyer is protected, and if no one else has volunteered to take responsibility, the seller is responsible.

Consumer Protection Law has always been biased toward the buyer, in part because it is to difficult and expensive to apportion blame between buyer and seller.

20
Reply
user profile
Seller_CW0P5hgbsiqWX

No. You are only responsible to get the item to the address provided. What is inside the address is not your problem. :train2:

10
user profile
Seller_CW0P5hgbsiqWX

No. You are only responsible to get the item to the address provided. What is inside the address is not your problem. :train2:

10
Reply
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