I am having a huge issue. Amazon lost 2 of my shipments. We are the reseller. Both Shipments are confirmed delivered by the courier. It’s a small package, but the products are worth thousands. As a small company, we cannot afford to take this loss.

We cannot reconcile the shipments because:

Investigation completed – shipment contents counted and confirmed

The entire package (both) have been lost. I’ve tried over 17+ times to reach out to customer service to have them reconcile my shipments, but no luck. I am at a complete loss on how Amazon can take advantage of their sellers like this.

I keep getting the same repeat robotic response from everyone, no matter what avenue I take to get this resolved.

We are facing a very challenging issue since the two of our below mentioned shipments got closed.

Shipment Closed Discrepancy Units

FBA17ZC773FQ May 27, 2024 108

FBA17SYJN6XB Apr 14, 2024 55

Firstly my concern is regarding two shipments FBA17ZC773FQ and FBA17SYJN6XB , both have big discrepancies, collectively it's a discrepancy of 163 units and the total loss including the net profit is more than $5,000.

Now we are trying to reach Amazon Support Team on this serious issue, but this case has not been handled in the right manner.

Till date we have opened up to 17 cases. some got closed, and some are on no response. When we can call Amazon about the pending cases they say their team will reach us out but they never do.

Here are all the Case IDs, with current status.

CASE ID Status

16115556691 No response

16116570781 No response

15967264551 Closed

16030587311 No response

15881009181 Closed

15843086841 Closed

15791444561 Closed

15675683781 No response

15673264711 No response

15560532971 No response

15520015731 No response

15424078111 Closed

15424048281 Closed

15385787111 Closed

15385930251 No response

15348542171 Closed

15124668671 Closed

Out of 17 cases 9 cases were closed with out any conclusion. and the remaining are still in pending, It's frustrating to see that Amazon has not reimbursed the lost shipment in the past 6 months now almost now. Still 8 cases are looking for a response from Amazon.

My concern is Amazon is neglecting proofs for the inventory we are provided them, At first they asked us about the proof of delivery , packing slips, BOL and packing slip for both these shipments, FBA17ZC773FQ and FBA17SYJN6XB, then in order to justify that those invoices belong to this shipment you asked us for the proof of delivery, invoices, and packing slips for the shipment FBA17SGRNQLQ.

We provided you that as well, and by the way this shipment FBA17SGRNQLQ was also lost by Amazon and we got reimbursement for this one. Like this case is similar as the the other 2, because the product is also same as the product SKU involved in all three shipments is same.

Please review the pending cases, see the proofs and documents, we have provided for the inventory we shipped. Everything is clear, but the Amazon team is not assisting to get my money back.

We need our units back and please issue us a reimbursement, as we cannot bare this loss due to your fault, and if you cannot locate them we need reimbursement. As this is your mistake. Please escalate this matter it has already taken some of our costly hours.

Thanks & Regards

Ecofission - Fissionem