FedEX and Amazon are criminals to the tune of $987.29 for shipping one item
We shipped an item through amazon buy shipping that measures 37x37x1 and weighs 13lbs. The shipping was $27.75. We then get an "adjustment" fee from amazon - $959.54. We even sent pictures of the item measured and weighed. We have around $30k in "adjustment" fees over a 3-4 month period - and ALL of them were shipped with FedEX. Same product, and FedEX measurements all over the place (there's no consistency). Upon investigation this is what we found, and Amazon is not taking any responsibility for it. This is only one example:
The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:
Customer Entered Dimensions: 37 X 37 X 1 IN
Weight: 208 OZ
Carrier Audited Dimensions: 41 X 40 X 14 IN
Weight: 166 LB
Discount Amount
$306.19
Fuel Surcharge
-$138.01
Oversize/Overweight Package Charge
-$274.50
Base postage charge
-$874.82
carrier-charge-description-RES-Residential-Delivery-Charge
-$6.15
Amount already paid:
$27.75
Total Charge from Carrier
-$987.29
Transaction Total
-$959.54
FedEX and Amazon are criminals to the tune of $987.29 for shipping one item
We shipped an item through amazon buy shipping that measures 37x37x1 and weighs 13lbs. The shipping was $27.75. We then get an "adjustment" fee from amazon - $959.54. We even sent pictures of the item measured and weighed. We have around $30k in "adjustment" fees over a 3-4 month period - and ALL of them were shipped with FedEX. Same product, and FedEX measurements all over the place (there's no consistency). Upon investigation this is what we found, and Amazon is not taking any responsibility for it. This is only one example:
The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:
Customer Entered Dimensions: 37 X 37 X 1 IN
Weight: 208 OZ
Carrier Audited Dimensions: 41 X 40 X 14 IN
Weight: 166 LB
Discount Amount
$306.19
Fuel Surcharge
-$138.01
Oversize/Overweight Package Charge
-$274.50
Base postage charge
-$874.82
carrier-charge-description-RES-Residential-Delivery-Charge
-$6.15
Amount already paid:
$27.75
Total Charge from Carrier
-$987.29
Transaction Total
-$959.54
5 replies
KJ_Amazon
Hello @Seller_sARBF9qkCqOKB Thanks for sharing the details of your recent carrier adjustments.
Can you please share the Case ID for the -$959.54 carrier adjustment with photos included so I can review and determine what next steps are available for you to appeal?
Are the other shipping adjustments you received for about the same amount and audited dimensions, or were these different?
Seller_WBnGS7Ix3XiDX
They take from everyone. I doubt there is any seller that hasn't had some skimmed off the top, with no reason given, myself included, monthly.
Please. let us know how this turns out, if possible. This is a serious thing. Good luck!
FedEX and Amazon are criminals to the tune of $987.29 for shipping one item
We shipped an item through amazon buy shipping that measures 37x37x1 and weighs 13lbs. The shipping was $27.75. We then get an "adjustment" fee from amazon - $959.54. We even sent pictures of the item measured and weighed. We have around $30k in "adjustment" fees over a 3-4 month period - and ALL of them were shipped with FedEX. Same product, and FedEX measurements all over the place (there's no consistency). Upon investigation this is what we found, and Amazon is not taking any responsibility for it. This is only one example:
The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:
Customer Entered Dimensions: 37 X 37 X 1 IN
Weight: 208 OZ
Carrier Audited Dimensions: 41 X 40 X 14 IN
Weight: 166 LB
Discount Amount
$306.19
Fuel Surcharge
-$138.01
Oversize/Overweight Package Charge
-$274.50
Base postage charge
-$874.82
carrier-charge-description-RES-Residential-Delivery-Charge
-$6.15
Amount already paid:
$27.75
Total Charge from Carrier
-$987.29
Transaction Total
-$959.54
FedEX and Amazon are criminals to the tune of $987.29 for shipping one item
We shipped an item through amazon buy shipping that measures 37x37x1 and weighs 13lbs. The shipping was $27.75. We then get an "adjustment" fee from amazon - $959.54. We even sent pictures of the item measured and weighed. We have around $30k in "adjustment" fees over a 3-4 month period - and ALL of them were shipped with FedEX. Same product, and FedEX measurements all over the place (there's no consistency). Upon investigation this is what we found, and Amazon is not taking any responsibility for it. This is only one example:
The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:
Customer Entered Dimensions: 37 X 37 X 1 IN
Weight: 208 OZ
Carrier Audited Dimensions: 41 X 40 X 14 IN
Weight: 166 LB
Discount Amount
$306.19
Fuel Surcharge
-$138.01
Oversize/Overweight Package Charge
-$274.50
Base postage charge
-$874.82
carrier-charge-description-RES-Residential-Delivery-Charge
-$6.15
Amount already paid:
$27.75
Total Charge from Carrier
-$987.29
Transaction Total
-$959.54
FedEX and Amazon are criminals to the tune of $987.29 for shipping one item
We shipped an item through amazon buy shipping that measures 37x37x1 and weighs 13lbs. The shipping was $27.75. We then get an "adjustment" fee from amazon - $959.54. We even sent pictures of the item measured and weighed. We have around $30k in "adjustment" fees over a 3-4 month period - and ALL of them were shipped with FedEX. Same product, and FedEX measurements all over the place (there's no consistency). Upon investigation this is what we found, and Amazon is not taking any responsibility for it. This is only one example:
The shipping services purchased for the package did not match the carrier-reported charge for shipping the package:
Customer Entered Dimensions: 37 X 37 X 1 IN
Weight: 208 OZ
Carrier Audited Dimensions: 41 X 40 X 14 IN
Weight: 166 LB
Discount Amount
$306.19
Fuel Surcharge
-$138.01
Oversize/Overweight Package Charge
-$274.50
Base postage charge
-$874.82
carrier-charge-description-RES-Residential-Delivery-Charge
-$6.15
Amount already paid:
$27.75
Total Charge from Carrier
-$987.29
Transaction Total
-$959.54
5 replies
5 replies
KJ_Amazon
Hello @Seller_sARBF9qkCqOKB Thanks for sharing the details of your recent carrier adjustments.
Can you please share the Case ID for the -$959.54 carrier adjustment with photos included so I can review and determine what next steps are available for you to appeal?
Are the other shipping adjustments you received for about the same amount and audited dimensions, or were these different?
Seller_WBnGS7Ix3XiDX
They take from everyone. I doubt there is any seller that hasn't had some skimmed off the top, with no reason given, myself included, monthly.
Please. let us know how this turns out, if possible. This is a serious thing. Good luck!
KJ_Amazon
Hello @Seller_sARBF9qkCqOKB Thanks for sharing the details of your recent carrier adjustments.
Can you please share the Case ID for the -$959.54 carrier adjustment with photos included so I can review and determine what next steps are available for you to appeal?
Are the other shipping adjustments you received for about the same amount and audited dimensions, or were these different?
KJ_Amazon
Hello @Seller_sARBF9qkCqOKB Thanks for sharing the details of your recent carrier adjustments.
Can you please share the Case ID for the -$959.54 carrier adjustment with photos included so I can review and determine what next steps are available for you to appeal?
Are the other shipping adjustments you received for about the same amount and audited dimensions, or were these different?
Seller_WBnGS7Ix3XiDX
They take from everyone. I doubt there is any seller that hasn't had some skimmed off the top, with no reason given, myself included, monthly.
Please. let us know how this turns out, if possible. This is a serious thing. Good luck!
Seller_WBnGS7Ix3XiDX
They take from everyone. I doubt there is any seller that hasn't had some skimmed off the top, with no reason given, myself included, monthly.
Please. let us know how this turns out, if possible. This is a serious thing. Good luck!
