Help with disabled account ASIN product verification
Good morning, can someone help me, I started selling on Amazon in July 2024 and from July until today I have sold exactly 43 items with ASIN: B0CW53BRKV, on the 6th now I received the statement below from Amazon my account was deactivated, I replied to them and sent the note of 44 items that were purchased of the 43 that were sold, describing the name and location of the purchase, everything perfect as they asked me, but I received a response saying that it was not enough to reactivate my account, if anyone can help me I would be very grateful
--------------------------------
Hello ,
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
-- "Amazon Anti-Counterfeiting Policy":
-- "Policies and Agreements":
-- "Amazon Services Business Solutions Agreement":
How do I reactivate my account?
To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
Any remaining FBA inventory of the items that caused "inauthentic" complaints will be destroyed at your expense, in accordance with the Business Solutions Agreement.
We're here to help
If you have questions about this policy or your account, contact us:
You can get help submitting your appeal in Seller Central Help:
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page:
On iOS:
On Android:
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-------------------------------------
ASIN: |B0CW53BRKV|
Brand: |Spring Valley|
-------------------------------------
Sincerely, Seller Performance Team amazon
Help with disabled account ASIN product verification
Good morning, can someone help me, I started selling on Amazon in July 2024 and from July until today I have sold exactly 43 items with ASIN: B0CW53BRKV, on the 6th now I received the statement below from Amazon my account was deactivated, I replied to them and sent the note of 44 items that were purchased of the 43 that were sold, describing the name and location of the purchase, everything perfect as they asked me, but I received a response saying that it was not enough to reactivate my account, if anyone can help me I would be very grateful
--------------------------------
Hello ,
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
-- "Amazon Anti-Counterfeiting Policy":
-- "Policies and Agreements":
-- "Amazon Services Business Solutions Agreement":
How do I reactivate my account?
To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
Any remaining FBA inventory of the items that caused "inauthentic" complaints will be destroyed at your expense, in accordance with the Business Solutions Agreement.
We're here to help
If you have questions about this policy or your account, contact us:
You can get help submitting your appeal in Seller Central Help:
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page:
On iOS:
On Android:
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-------------------------------------
ASIN: |B0CW53BRKV|
Brand: |Spring Valley|
-------------------------------------
Sincerely, Seller Performance Team amazon
11 replies
Seller_NbYSGJ8Tehgbv
I would like to help you but to properly do so I need to know how to respond. Can you confirm if your native language is Italian? Or is it something else?
Atlas_Amazon
Hello @Seller_A9usHgTYeclvD
Thank you for the information provided regarding the situation with your account and the ongoing counterfeit concerns. I understand you have attempted to provide documentation to show the sourcing for the product, but it has been rejected as of now. I know this can be increasingly frustrating if you have verified that the document does meet the requirements.
Have you attempted to submit all of the information relating to the situation in one submission for our team to review? To expand on @Seller_NbYSGJ8Tehgbv, our team is going to be looking to verify that all of the products being listed by you have been sourced from a legitimate supplier. If you have any other documentation that can further show the authenticity, we would advise on providing this in addition to your invoice documentation.
We would like to continue to provide support so we do encourage you to continue to refer here with any additional case IDs, performance notifications, or other type updates you may receive.
Best,
Atlas
Help with disabled account ASIN product verification
Good morning, can someone help me, I started selling on Amazon in July 2024 and from July until today I have sold exactly 43 items with ASIN: B0CW53BRKV, on the 6th now I received the statement below from Amazon my account was deactivated, I replied to them and sent the note of 44 items that were purchased of the 43 that were sold, describing the name and location of the purchase, everything perfect as they asked me, but I received a response saying that it was not enough to reactivate my account, if anyone can help me I would be very grateful
--------------------------------
Hello ,
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
-- "Amazon Anti-Counterfeiting Policy":
-- "Policies and Agreements":
-- "Amazon Services Business Solutions Agreement":
How do I reactivate my account?
To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
Any remaining FBA inventory of the items that caused "inauthentic" complaints will be destroyed at your expense, in accordance with the Business Solutions Agreement.
We're here to help
If you have questions about this policy or your account, contact us:
You can get help submitting your appeal in Seller Central Help:
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page:
On iOS:
On Android:
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-------------------------------------
ASIN: |B0CW53BRKV|
Brand: |Spring Valley|
-------------------------------------
Sincerely, Seller Performance Team amazon
Help with disabled account ASIN product verification
Good morning, can someone help me, I started selling on Amazon in July 2024 and from July until today I have sold exactly 43 items with ASIN: B0CW53BRKV, on the 6th now I received the statement below from Amazon my account was deactivated, I replied to them and sent the note of 44 items that were purchased of the 43 that were sold, describing the name and location of the purchase, everything perfect as they asked me, but I received a response saying that it was not enough to reactivate my account, if anyone can help me I would be very grateful
--------------------------------
Hello ,
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
-- "Amazon Anti-Counterfeiting Policy":
-- "Policies and Agreements":
-- "Amazon Services Business Solutions Agreement":
How do I reactivate my account?
To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
Any remaining FBA inventory of the items that caused "inauthentic" complaints will be destroyed at your expense, in accordance with the Business Solutions Agreement.
We're here to help
If you have questions about this policy or your account, contact us:
You can get help submitting your appeal in Seller Central Help:
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page:
On iOS:
On Android:
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-------------------------------------
ASIN: |B0CW53BRKV|
Brand: |Spring Valley|
-------------------------------------
Sincerely, Seller Performance Team amazon
Help with disabled account ASIN product verification
Good morning, can someone help me, I started selling on Amazon in July 2024 and from July until today I have sold exactly 43 items with ASIN: B0CW53BRKV, on the 6th now I received the statement below from Amazon my account was deactivated, I replied to them and sent the note of 44 items that were purchased of the 43 that were sold, describing the name and location of the purchase, everything perfect as they asked me, but I received a response saying that it was not enough to reactivate my account, if anyone can help me I would be very grateful
--------------------------------
Hello ,
Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.
Why is this happening?
We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages
-- "Amazon Anti-Counterfeiting Policy":
-- "Policies and Agreements":
-- "Amazon Services Business Solutions Agreement":
How do I reactivate my account?
To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If we do not receive the requested information your account will remain deactivated.
Any remaining FBA inventory of the items that caused "inauthentic" complaints will be destroyed at your expense, in accordance with the Business Solutions Agreement.
We're here to help
If you have questions about this policy or your account, contact us:
You can get help submitting your appeal in Seller Central Help:
To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page:
On iOS:
On Android:
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-------------------------------------
ASIN: |B0CW53BRKV|
Brand: |Spring Valley|
-------------------------------------
Sincerely, Seller Performance Team amazon
11 replies
11 replies
Seller_NbYSGJ8Tehgbv
I would like to help you but to properly do so I need to know how to respond. Can you confirm if your native language is Italian? Or is it something else?
Atlas_Amazon
Hello @Seller_A9usHgTYeclvD
Thank you for the information provided regarding the situation with your account and the ongoing counterfeit concerns. I understand you have attempted to provide documentation to show the sourcing for the product, but it has been rejected as of now. I know this can be increasingly frustrating if you have verified that the document does meet the requirements.
Have you attempted to submit all of the information relating to the situation in one submission for our team to review? To expand on @Seller_NbYSGJ8Tehgbv, our team is going to be looking to verify that all of the products being listed by you have been sourced from a legitimate supplier. If you have any other documentation that can further show the authenticity, we would advise on providing this in addition to your invoice documentation.
We would like to continue to provide support so we do encourage you to continue to refer here with any additional case IDs, performance notifications, or other type updates you may receive.
Best,
Atlas
Seller_NbYSGJ8Tehgbv
I would like to help you but to properly do so I need to know how to respond. Can you confirm if your native language is Italian? Or is it something else?
Seller_NbYSGJ8Tehgbv
I would like to help you but to properly do so I need to know how to respond. Can you confirm if your native language is Italian? Or is it something else?
Atlas_Amazon
Hello @Seller_A9usHgTYeclvD
Thank you for the information provided regarding the situation with your account and the ongoing counterfeit concerns. I understand you have attempted to provide documentation to show the sourcing for the product, but it has been rejected as of now. I know this can be increasingly frustrating if you have verified that the document does meet the requirements.
Have you attempted to submit all of the information relating to the situation in one submission for our team to review? To expand on @Seller_NbYSGJ8Tehgbv, our team is going to be looking to verify that all of the products being listed by you have been sourced from a legitimate supplier. If you have any other documentation that can further show the authenticity, we would advise on providing this in addition to your invoice documentation.
We would like to continue to provide support so we do encourage you to continue to refer here with any additional case IDs, performance notifications, or other type updates you may receive.
Best,
Atlas
Atlas_Amazon
Hello @Seller_A9usHgTYeclvD
Thank you for the information provided regarding the situation with your account and the ongoing counterfeit concerns. I understand you have attempted to provide documentation to show the sourcing for the product, but it has been rejected as of now. I know this can be increasingly frustrating if you have verified that the document does meet the requirements.
Have you attempted to submit all of the information relating to the situation in one submission for our team to review? To expand on @Seller_NbYSGJ8Tehgbv, our team is going to be looking to verify that all of the products being listed by you have been sourced from a legitimate supplier. If you have any other documentation that can further show the authenticity, we would advise on providing this in addition to your invoice documentation.
We would like to continue to provide support so we do encourage you to continue to refer here with any additional case IDs, performance notifications, or other type updates you may receive.
Best,
Atlas
