restricted product polilcy - contains bimatoprost or isopropyl cloprostenate
We are selling a loofah pad/sponge, and like many others it was flagged as containing bimatoprost or isopropyl cloprostenate, which is just ridiculous.
There is no ingredient list, because there are no ingredients. It is a sponge. Sponges don't have ingredients.
Seller support is demanding to see an ingredient list to which we dont have. Packaging photos have been uploaded and they keep demanding an ingredient list.
We are stuck in a loop.
Case 15842134741, please help.
2 replies
LeviDylan_Amazon
Hello @Seller_LNRB1c2HVH5BY,
Thank you for posting concerns with your account here on the Forums.
I was able to check on the details from the case ID you have provided and I see that you have been asked to provide all sides of the product packaging to the product detail page for reinstatement.
I would like to pass this information over to the appropriate teams to review. I will reach back out when there are any updates to provide.
If you have any additional questions, please do not hesitate to reach back out. The Forums community and I are here to support you.
Wishing you the best,
LeviDylan
