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Need Help with Account Deactivation – Requesting Guidance on Next Steps
Hello everyone,
I’m reaching out because my Amazon Seller account was recently deactivated due to concerns over deceptive, fraudulent, or illegal activity. I firmly believe this is a misunderstanding, as I have always conducted my business in full compliance with Amazon’s policies.
My account was flagged and deactivated after a review of my documentation.
I have already submitted the required documents—including a utility bill, shipment invoices, a bank statement, and a government-issued ID—to verify my identity. I have also updated my primary business address in my account records to avoid any future discrepancies.
I’m currently in the process of appealing Amazon’s decision, but I’m finding it challenging to know if there is additional information I should provide or further steps I should take. Since the sensitive details of my documents and personal information cannot be shared publicly on this forum, I’m looking for advice on the following:
Has anyone experienced a similar issue?
If so, what additional measures did you take during your appeal?
Are there any specific pieces of evidence or extra details that could help clarify my situation further?
What are some effective strategies or tips for communicating with Amazon’s Seller Performance team in these scenarios?
I appreciate any guidance or suggestions from the community. I’m eager to resolve this matter as quickly as possible and get my account reactivated. If anyone needs more context or has questions (via private message), I’m happy to provide further clarification through secure channels.
Thank you in advance for your support and assistance.
Best regards,
REILY STORES
2 replies
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For additional context, my account had been dormant for several years—I initially set it up but never actively used it, which led to a previous deactivation and then reactivated it. Two months ago, I have updated all of my account details, including my bank accounts, charge methods, and addresses. I suspect these updates may have introduced discrepancies or misunderstandings during Amazon’s review process.
Furthermore, I’d like to note that I have only sent two FBA boxes and two products. Given the minimal activity on my account, there have been no fulfillment issues or related problems that could justify the deactivation.
Unfortunately, the deactivation email did not provide much detail, making it challenging for me to understand precisely what triggered the action and how to defend my case effectively.
Thank you in advance for your support and assistance.
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