Custom product suddely "needs approval"
This is a custom product I designed and make myself, and I have sold units without any issue
Suddenly, I see that it is inactive and there is al link to "fix listing issue"
When I click the link, it says I need to request approval to sell.
Weird, since it is MY product.
I click to request approval and it brings me to a page that says
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We are not accepting applications to sell:
Other Gift Card category in Used, Refurbished, Collectible condition(s)
Other Gift Card category in New condition(s)
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This is NOT a gift card! There is nothing else on the page, no button to click to more steps/help. It is a dead end.
I contact seller support and predictably, I get an useless copy and paste response of "are are currently not accepting applications to sell this product" with links and other general help topics
No answers as to why my own custom item requires approval now, and why I cannot even "apply" to sell my own product that I designed and made.
If there is anyone from amazon reading this, please help. This is CASE 16121212571
4 replies
Glenn_Amazon
Greetings @Seller_RjohQ7XXQIuIr,
Thanks for reaching out with your questions on your product. It looks like Seller Support is appealing your product category for this product. I would recommend you continue to work with Seller Support in your case. If your case is closed without resolution please let me know and I will attempt to escalate this issue further. Thank you for your understanding.
-Glenn
Seller_DonPtZaNktwfi
Is your problem solved? I have the same problem now.
Seller_DnVcdNkwor08g
We have had the same issue! We had been selling an ASIN for about 7 years and suddenly, when trying to update/edit the listing, Amazon shut it down, saying they are not accepting any new applications in that category for collectible products. It was one of our best sellers! With unnecessary cost to us, I closed the listing, had the 40 units returned, and added a new listing with adjustments not relating to collectible. Sent in new inventory. That was a few months ago. Sadly, there are no sales on the new listing, as they needed the push for 'collectible. I am more than disappointed with this.
Good luck to all.
