AWD has lost my SKU for 3 months?! They've destroyed my sales
Has anyone else had a terrible experience with AWD in the last 3 months?
It always worked fine for me before, but I've had an experience with one SKU that has made me question sending all my stock there:
I managed to get this SKU to new levels of sales in August / September last year, it began driving 50% of my total sales even. And then suddenly, AWD refused to send the stock into FBA. I couldn't get any help for this and after a few weeks, I ran out of stock. The video ads tanked and ranking was lost
I then seemed to fix the issue myself (some new seller used my EAN barcodes), and could start sending AWD stock into FBA as of October. But then? Every single unit sent from AWD to FBA since October, has been lost before it can be put into stock.
Amazon don't seem to understand the problem as I'm getting reimbursed for the lost inventory, they don't seem to care that they're losing money, and my parent listing has tanked in the meantime.
I've sent roughly 7 AWD shipments of this SKU into FBA from October until now, and all had 0 units received. More than 50% of those shipments are still awaiting reimbursement. I've since had more units of this SKU arrive at AWD. I'm pretty sure if I sent it all into FBA they would all go missing and I'd get another huge reimbursement.
I called Amazon and they raised a case to check with the fulfilment centres why these SKUs are magically disappearing when they arrive at FBA - that case ID has been unreplied to for over 2 weeks now.
AWD is destroying my business with Amazon
AWD has lost my SKU for 3 months?! They've destroyed my sales
Has anyone else had a terrible experience with AWD in the last 3 months?
It always worked fine for me before, but I've had an experience with one SKU that has made me question sending all my stock there:
I managed to get this SKU to new levels of sales in August / September last year, it began driving 50% of my total sales even. And then suddenly, AWD refused to send the stock into FBA. I couldn't get any help for this and after a few weeks, I ran out of stock. The video ads tanked and ranking was lost
I then seemed to fix the issue myself (some new seller used my EAN barcodes), and could start sending AWD stock into FBA as of October. But then? Every single unit sent from AWD to FBA since October, has been lost before it can be put into stock.
Amazon don't seem to understand the problem as I'm getting reimbursed for the lost inventory, they don't seem to care that they're losing money, and my parent listing has tanked in the meantime.
I've sent roughly 7 AWD shipments of this SKU into FBA from October until now, and all had 0 units received. More than 50% of those shipments are still awaiting reimbursement. I've since had more units of this SKU arrive at AWD. I'm pretty sure if I sent it all into FBA they would all go missing and I'd get another huge reimbursement.
I called Amazon and they raised a case to check with the fulfilment centres why these SKUs are magically disappearing when they arrive at FBA - that case ID has been unreplied to for over 2 weeks now.
AWD is destroying my business with Amazon
4 replies
KJ_Amazon
Hello @Seller_A7kgWNghjagZe. I am following up on your inquiries regarding your AWD shipments and issues with one specific SKU. Can you please share that Case ID or other cases related to that SKU so our team can take a look?
KJ_Amazon
Seller_L4mc9uax2MoSW
Incredible and sad. They just have no idea where your inventory is, so they reimburse you for now.... what happens in a few months when the new reimbursement policy goes into affect? Can you please update how this all gets resolved for you? I'm sorry for what you are experiencing.
Seller_N9xKqSb0DOsN6
I had my first AGL 40HC land 10/6 only to be finally received into AWD 11/21, but I've had SKU/labling/catalog issues unresolved since 11/21 with my #1 SKU stuck nearly two months now. I was out of stock for ~4 months and have practically gone broke trying to restock transitioning to AGL and AWD for the first time.
AWD has lost my SKU for 3 months?! They've destroyed my sales
Has anyone else had a terrible experience with AWD in the last 3 months?
It always worked fine for me before, but I've had an experience with one SKU that has made me question sending all my stock there:
I managed to get this SKU to new levels of sales in August / September last year, it began driving 50% of my total sales even. And then suddenly, AWD refused to send the stock into FBA. I couldn't get any help for this and after a few weeks, I ran out of stock. The video ads tanked and ranking was lost
I then seemed to fix the issue myself (some new seller used my EAN barcodes), and could start sending AWD stock into FBA as of October. But then? Every single unit sent from AWD to FBA since October, has been lost before it can be put into stock.
Amazon don't seem to understand the problem as I'm getting reimbursed for the lost inventory, they don't seem to care that they're losing money, and my parent listing has tanked in the meantime.
I've sent roughly 7 AWD shipments of this SKU into FBA from October until now, and all had 0 units received. More than 50% of those shipments are still awaiting reimbursement. I've since had more units of this SKU arrive at AWD. I'm pretty sure if I sent it all into FBA they would all go missing and I'd get another huge reimbursement.
I called Amazon and they raised a case to check with the fulfilment centres why these SKUs are magically disappearing when they arrive at FBA - that case ID has been unreplied to for over 2 weeks now.
AWD is destroying my business with Amazon
AWD has lost my SKU for 3 months?! They've destroyed my sales
Has anyone else had a terrible experience with AWD in the last 3 months?
It always worked fine for me before, but I've had an experience with one SKU that has made me question sending all my stock there:
I managed to get this SKU to new levels of sales in August / September last year, it began driving 50% of my total sales even. And then suddenly, AWD refused to send the stock into FBA. I couldn't get any help for this and after a few weeks, I ran out of stock. The video ads tanked and ranking was lost
I then seemed to fix the issue myself (some new seller used my EAN barcodes), and could start sending AWD stock into FBA as of October. But then? Every single unit sent from AWD to FBA since October, has been lost before it can be put into stock.
Amazon don't seem to understand the problem as I'm getting reimbursed for the lost inventory, they don't seem to care that they're losing money, and my parent listing has tanked in the meantime.
I've sent roughly 7 AWD shipments of this SKU into FBA from October until now, and all had 0 units received. More than 50% of those shipments are still awaiting reimbursement. I've since had more units of this SKU arrive at AWD. I'm pretty sure if I sent it all into FBA they would all go missing and I'd get another huge reimbursement.
I called Amazon and they raised a case to check with the fulfilment centres why these SKUs are magically disappearing when they arrive at FBA - that case ID has been unreplied to for over 2 weeks now.
AWD is destroying my business with Amazon
AWD has lost my SKU for 3 months?! They've destroyed my sales
Has anyone else had a terrible experience with AWD in the last 3 months?
It always worked fine for me before, but I've had an experience with one SKU that has made me question sending all my stock there:
I managed to get this SKU to new levels of sales in August / September last year, it began driving 50% of my total sales even. And then suddenly, AWD refused to send the stock into FBA. I couldn't get any help for this and after a few weeks, I ran out of stock. The video ads tanked and ranking was lost
I then seemed to fix the issue myself (some new seller used my EAN barcodes), and could start sending AWD stock into FBA as of October. But then? Every single unit sent from AWD to FBA since October, has been lost before it can be put into stock.
Amazon don't seem to understand the problem as I'm getting reimbursed for the lost inventory, they don't seem to care that they're losing money, and my parent listing has tanked in the meantime.
I've sent roughly 7 AWD shipments of this SKU into FBA from October until now, and all had 0 units received. More than 50% of those shipments are still awaiting reimbursement. I've since had more units of this SKU arrive at AWD. I'm pretty sure if I sent it all into FBA they would all go missing and I'd get another huge reimbursement.
I called Amazon and they raised a case to check with the fulfilment centres why these SKUs are magically disappearing when they arrive at FBA - that case ID has been unreplied to for over 2 weeks now.
AWD is destroying my business with Amazon
4 replies
4 replies
KJ_Amazon
Hello @Seller_A7kgWNghjagZe. I am following up on your inquiries regarding your AWD shipments and issues with one specific SKU. Can you please share that Case ID or other cases related to that SKU so our team can take a look?
KJ_Amazon
Seller_L4mc9uax2MoSW
Incredible and sad. They just have no idea where your inventory is, so they reimburse you for now.... what happens in a few months when the new reimbursement policy goes into affect? Can you please update how this all gets resolved for you? I'm sorry for what you are experiencing.
Seller_N9xKqSb0DOsN6
I had my first AGL 40HC land 10/6 only to be finally received into AWD 11/21, but I've had SKU/labling/catalog issues unresolved since 11/21 with my #1 SKU stuck nearly two months now. I was out of stock for ~4 months and have practically gone broke trying to restock transitioning to AGL and AWD for the first time.
KJ_Amazon
Hello @Seller_A7kgWNghjagZe. I am following up on your inquiries regarding your AWD shipments and issues with one specific SKU. Can you please share that Case ID or other cases related to that SKU so our team can take a look?
KJ_Amazon
KJ_Amazon
Hello @Seller_A7kgWNghjagZe. I am following up on your inquiries regarding your AWD shipments and issues with one specific SKU. Can you please share that Case ID or other cases related to that SKU so our team can take a look?
KJ_Amazon
Seller_L4mc9uax2MoSW
Incredible and sad. They just have no idea where your inventory is, so they reimburse you for now.... what happens in a few months when the new reimbursement policy goes into affect? Can you please update how this all gets resolved for you? I'm sorry for what you are experiencing.
Seller_L4mc9uax2MoSW
Incredible and sad. They just have no idea where your inventory is, so they reimburse you for now.... what happens in a few months when the new reimbursement policy goes into affect? Can you please update how this all gets resolved for you? I'm sorry for what you are experiencing.
Seller_N9xKqSb0DOsN6
I had my first AGL 40HC land 10/6 only to be finally received into AWD 11/21, but I've had SKU/labling/catalog issues unresolved since 11/21 with my #1 SKU stuck nearly two months now. I was out of stock for ~4 months and have practically gone broke trying to restock transitioning to AGL and AWD for the first time.
Seller_N9xKqSb0DOsN6
I had my first AGL 40HC land 10/6 only to be finally received into AWD 11/21, but I've had SKU/labling/catalog issues unresolved since 11/21 with my #1 SKU stuck nearly two months now. I was out of stock for ~4 months and have practically gone broke trying to restock transitioning to AGL and AWD for the first time.
