Hello all,

Need a little guidance here. We had a buyer reach out to us stating they did not receive there item. We checked the order and indeed the order is still in transit but we believe it is lost since this was shipped on Nov 4th, it was shipped to the same state so it should not take longer that 2 or 3 day's to arrive.

Question: Should I tell the buyer to file an A to Z??

We purchased shipping via Amazon.

We shipped and item was scanned on time just no delivery.

Are we still protected against this AtoZ?

Thank you in advance for any advise.