FEEDBACK REMOVAL REQUEST
@Ricardo_Amazon
Case ID: 15968157951
Order ID: 701-5329628-9136268
We received this claim on 29-08-2024. The customer has left negative feedback, stating that the bottom of the sofa cover was open. However, this issue is not our fault, as the cover is attached with a zipper, and the manufacturer mistakenly forgot to close it before packing the item.
We kindly request the removal of this negative feedback from our seller account. We appreciate your assistance and are looking forward to your response.
Thank you.
3 replies
Seller_7LrAV0m5llaI7
Well, you sent it in, if the manufacturer made a mistake, it should have been caught with your quality control before sending it in. So why wouldn't it be your responsibility? You sent in a defective item it sounds like and you said "this issue is not our fault"
Christine_Amazon
Hello @Seller_eS5JzxLla1MGP
Christine here from Amazon Forums.
I was checking your case and while I can not guarantee any outcome, I send this feedback to be reviewed and see if it can be removed.
As soon as I have more information, I will let you know.
Enjoy your weekend,
Christine.
