@Seller_Wa80PDFtlMIzi
Hello there, my name is CR and wanted to pop in here to see if I could provide you with some additional information here.
I see that the above case you provided has been transferred to the appropriate partner team about 4 hours ago. Please allow some time for them to review your issue and provide a response within the above case #.
Feel free to update me here when you see a response come in there and if it is not resolved, we can look at seeing what other paths we may have available here.
CR_Amazon