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My account is linked to unknown account
My account has been linked with several other accounts that I do not recognize. Despite submitting over 40 appeals, all have been rejected.
On June 11, 2024, I created a shipment with a new logistics address. The following day, June 12, 2024, my account was linked with an unknown account. Initially, Amazon notified me that my account was linked with a "Wal**d Food M**t" account. After additional appeals, Amazon then notified me that my account was linked with a "Lub****b" account. Most recently, Amazon informed me that my account is now linked with a "Khem****" account.
I am unable to determine the root cause of why my account is being linked with these other accounts. I have declared this issue as an error, but Amazon has not approved my explanation.
1 reply
Emet_Amazon
Hello @Seller_h1ZiyqrxHRQh3,
Thank you for posting your concerns with a multiple account policy violation.
Typically in these situations we will provide two paths for reactivation. The first path is if you can identify why the association took place and can offer supporting documentation that confirms the reason for association and evidence that there is no longer a connection to this other business. This will consist of contracts, termination agreements, bill of sale, transfer of ownership of the other stores.
When thinking about this situation think of anyone and everyone who could be associated to your store since it's creation. Do you share any personal or business information with any other individuals? Do you or anyone else you know share the same device to check your accounts? Do you have any friends, or family who may have used your buying account associated with your store?
These are just a few examples mentioned in our seller university video on how to resolve these situations.
Due to this being apart of our code of conduct policy:
You may only maintain one Seller Central account for each region in which you sell unless you have a legitimate business need to open a second account and all of your accounts are in good standing. If any of your accounts are not in good standing, we may deactivate all of your selling accounts until all accounts are in good standing.
If the above documentation cannot be provided, we will require the reactivation of the mentioned associated account prior to being eligible for reactivation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
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