60,000 dollars in Excessive Adjustment Charges Leading to Business Closure – Seeking Urgent Resolution
Dear Amazon Support and Fellow Sellers,
I am reaching out with an urgent concern regarding our seller account, RK Express, which has been active for two years. Recently, we have been charged a total of $60,000 in adjustment charges, which has caused severe financial strain and led to the temporary shutdown of our business.
Our company handles all shipping through the Merchant Fulfilled Network (MFN), and we take great care in packaging our products. We often use custom-sized boxes, which we sometimes cut and reshape to fit specific items. Despite our efforts to maintain accurate dimensions and weights for shipping labels, Amazon is passing on excessive adjustment charges, claiming that USPS is responsible for these discrepancies.
We understand that adjustments are made if there are mismatches in weight or size, but the scale and frequency of these charges seem unreasonable and without explanation. We have not received any clear response from Amazon as to why these charges are so high or what specific issues are triggering them.
This situation has not only affected our cash flow but has forced us to suspend operations. We are requesting immediate assistance to:
Clarify the nature of these adjustment charges and provide details of the discrepancies that are resulting in such high fees.
Investigate USPS adjustments to verify if these charges are legitimate and accurately passed down to us.
Work towards a resolution that would allow us to continue operating our business without these extreme financial burdens.
We would greatly appreciate any insights or advice from other sellers who may have faced similar issues, as well as timely assistance from Amazon support to resolve this matter.
Thank you for your attention to this urgent concern.
17 replies
KJ_Amazon
Hello @Seller_PdgeKxR7pb2nt
Thank you for your question about carrier adjustment charges.
Carrier shipping correction charges
Carrier adjustments are applied when carrier-audited information for a shipment differs from the label information. The most common reason for adjustments is discrepancies between the label dimensions/weight and the carrier-audited information for the shipped package. Other reasons for adjustments are fuel surcharges, address corrections for return shipments, and other examples detailed in the link I provided.
These adjustments do not originate from Amazon; they are charges or credits from the carriers that Amazon is referencing to sellers. Specifically for the carrier you mentioned: USPS runs packages in their network through the Automated Package Verification System (APV). This system helps them to verify for accurate weight, dimensions, service type, origin zone, destination zone, etc.
If you would like to view the details of any specific carrier adjustment, please check the Transaction View > Transaction Type: Shipping Services, then look for Adjustments in the Product Details column. Clicking on the adjustment amount will display the details, with the carrier-audited information often providing the most information.
Seller disputes of these carrier adjustments must be done through Amazon support. I recommend including photos or product information supporting the information on the original shipping label.
If you have already submitted any disputes and can share the Case ID, I can review the details to determine if there is a path for escalating the dispute.
KJ_Amazon
KJ_Amazon
Hello @Seller_PdgeKxR7pb2nt
If you would like to view the details of any specific carrier adjustment, please check the Transaction View > Transaction Type: Shipping Services, then look for Adjustments in the Product Details column. Clicking on the adjustment amount will display the details of the adjustment.
If the adjustments are based on differences in the customer-entered and carrier-audited dimensions and weights, as in the case for your adjustments, those will be detailed on that "Transaction Details" page.
Can you please provide more details about the situation involving orders that never shipped? Do you mean that you purchased shipping but never ship the orders? Did you submit a support case with any of these specific orders? If you can share that Case ID, I can provide more details.
I understand that you are facing a large number of shipping adjustments, so following our exchange yesterday I took time to review additional shipments.
When a seller purchases shipping services, the carrier charges are based on the information the seller provides for the package. For the shipments/adjustments I reviewed, the weights entered when purchasing shipping labels were not in line with the weights for the product information and detail pages. Those product/detail-page weights are in line with the carrier-audited weights from the USPS Automated Package Verification System (APV). This indicates that the carrier-audited information is accurate.
To give an example: I reviewed the listing for an order of a 12-pack of items with a description including: "Pack of 12 [items], Each [item] is 3.5 Ounce." That adds up to about 42 ounces before product/shipping packaging. The shipping label purchased for the shipment was 12 ounces, while the USPS carrier-audited weight was slightly over 3 pounds. I found similar results for the other examples I checked: weights that were in line with the USPS-audited information and not the original shipping label.
I understand that this was not the response you were looking for. If you would like to dispute the carrier adjustments applied to your orders, the next step is for you to submit a support case with the orders/adjustments you are disputing, and details and information supporting your dispute.
KJ_Amazon
KJ_Amazon
Clarify the nature of these adjustment charges and provide details of the discrepancies that are resulting in such high fees.
The adjustment charges applied are for differences between the original shipping label rates paid and the shipping label rates for the actual, carrier-audited packages.
For example: I reviewed an order of a 3-pack of an item, each item with a product weight of 16.9 ounces. The original shipping label purchased was for an 8-ounce package. The actual weight of the shipment was close to four pounds, and the adjustment charge was for the difference in cost between those shipping labels.
There were many shipments with similar discrepancies with the original shipping label information, accounting for the high total amount of adjustments.
If you would like to dispute any of the carrier adjustments applied to your account, please submit those disputes to seller support, with details on the specific shipments/adjustments you are disputing and information supporting the original label information.
KJ_Amazon
