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Amazon AI Generated Review Has Wrecked Our Business

by Seller_QKqniMdmcoaZx

We have a beauty brand and we are having an issue with the new AI-generated review summary that Amazon have implemented.

In summary, the new AI-generated review summary has completely misrepresented our product, and is destroying our once very successful Amazon Business. Our product is 4.7/5 with 1000 reviews. It has nothing but positive feedback about the quality (it is a cosmetic bag). However the AI has decided to make a 'fabric' tab on the review and mark it as 100% negative!?

the entire product is fabric, it is a cosmetic bag! How could it be 100% negative fabric when hundreds of people state that the fabric is fantastic??

Has anybody else had an issue like this?

Tags: Product feedback
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Seller_c7AY5UmbBC07I
In reply to: Seller_QKqniMdmcoaZx's post

This is the dumbest idea of the company these new aggregated reviews. TOTALLY AGREE.

You can write the executive office and let them know it’s a bad idea. It seems the company is so desperate for sales in light of competition for Temu, Shein and other they are trying these “new” ideas to drum up business.

Just bad for business

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Seller_4zBzdtgCyS9EI
In reply to: Seller_QKqniMdmcoaZx's post

It will take buyers some time to get used to the uselessness of those review summaries and ignore them. Until then, they will be mislead, like they are by millions of fake reviews anyways.

Amazon wants to dig its own grave and the hole is getting deeper....

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Seller_QKqniMdmcoaZx
In reply to: Seller_QKqniMdmcoaZx's post

@Glenn_Amazon please could you assist here? It is a really bad situation and serious error on Amazons part...

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Seller_QKqniMdmcoaZx
In reply to: Seller_QKqniMdmcoaZx's post

@Yokie_Amazon Please could you help us here? Thank you.

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Seller_QKqniMdmcoaZx
In reply to: Seller_QKqniMdmcoaZx's post

@Topher_AmazonPlease can you help? The case ID is: 13946867981

Thank you!

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Seller_QKqniMdmcoaZx
In reply to: Seller_QKqniMdmcoaZx's post

@Veronica_Amazon Please can you help? The case ID is: 13946867981

Thank you!

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63
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Seller_QKqniMdmcoaZx
In reply to: Seller_QKqniMdmcoaZx's post

@Dougal_AmazonPlease can you help? The case ID is: 13946867981

Thank you!

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42
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Seller_QKqniMdmcoaZx
In reply to: Seller_QKqniMdmcoaZx's post

@Quincy_AmazonPlease can you help? The case ID is: 13946867981

Thank you!

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Seller_awYU0oH8skccg
In reply to: Seller_QKqniMdmcoaZx's post

AI, Artificial Intelligence, is No Substitute for Real Intelligence...This is Just another Fad we have To Live with until its abandoned & abolished...

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Seller_QKqniMdmcoaZx
In reply to: Seller_QKqniMdmcoaZx's post

@Micah_AmazonPlease could you step in here and help with case ID: 13946867981

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