Customer created A-Z claim for both 2 items when they received 1. Amazon paid them out for both
Here is the order number.
112-1054325-1600207
As stated in the title, a customer ordered 2 monitors.
We mistaken only sent one.
We sent a replacement as but it got lost in transit.
Customer (rightfully) got frustrated and started a claim.
Unfortunately they started a claim for both monitors instead of 1.
They even state in the claim that they received 1 of the 2 they ordered.
Amazon paid them in full.
We appeal stating the customer totally deserves a refund of 1 but not the full refund (these are $400 monitors).
We lost the appeal.
What can we do in this situation to get a refund for $400 for the monitor they received? (and admitted they received)
5 replies
Seller_1pGH84R7HL9DZ
Anyone from Amazon going to reply?
Amazon has taken $400 and given it to the customer directly from our pocket!
Joey_Amazon
Hey @Seller_1pGH84R7HL9DZ,
Thank you for being a part of the Seller Forums and bringing this matter to our attention.
Please, allow me to connect with our internal team on your case. I will post here any new findings.
Thanks,
Joey
Joey_Amazon
Hey @Seller_1pGH84R7HL9DZ,
I'm glad to share that the escalation has been approved. Your account will be reimbursed and the ODR impact will be removed from your account.
Once again, thank you for being a part of the Seller Forums Community!
