A customer provided the wrong shipping address, she notified us after the item was shipped. I responded to her and told her that when it was returned to us I would happily ship to the new address (on our dime). I then messaged her when I shipped it again with the new tracking number. She never responded to any of my messages. She then filed an A-Z Claim 5 days after I reshipped it to her. Amazon refunded her money and deducted the funds from our account. So now I am out the item (which was custom made for the customer) shipping fees (twice) and the customer has the item.

I made an appeal to the claim and was told it has been transferred to the Claims Team - how do I reach out to the claims team and follow up on this?

Can someone please help me with this

Order ID 114-3397192-3208245

Case ID 16607883321

Thank you