What is going on at FC LBE1?
We sent over 140+ units sent to FC LBE1 and no updates in 3-4 weeks. "Checked-in" on Aug 7th and nothing since. I have seen others post on LBE1 and their shipments have literally no update whatsoever. What are we to do? I have sent 2 other boxes to other warehouses within this timeframe and those items have been received and making sales. So what gives? Do we keep waiting? Never have waited this long after delivery. I am trying to make another shipment and of course, it wants to send it to LBE1 but I refuse to make one as I don't want inventory stuck for weeks or months at this point.
28 replies
Seller_Qbd0RsfZFEZBY
Its not "stuck", its in line to be processed. What is your expectation? How long do you think it'll take and why?
Seller_ZF5WtHGT6kdED
Nothing gets received at LBE1. They don't do that there. It is an inbound cross dock (IXD).
Seller_NVEmZUDNzCYRS
Hello,
Please check this: Alternate UPS shipping addresses for new launch fulfillment centers.
Type LBE1 to your seller central search bar and this will appear.
This could be the reason.
Seller_TtMDWAmw4aMBl
I'm going to side with you on this one because I just had a similar experience with FC RFD2. My box was checked in on July 3rd, wasn't checked in until July 25th and then they only received the smaller of the two boxes, which resulted in over 300 units missing. I was not able to open a case log until August 9th and I had to follow up twice and once in a separate case before they finally located the shipment on 08/19. This is over a month and two weeks from the time I sent it. It wasn't a matter of my boxes being "in line." They literally lost one of my boxes and refused to investigate it until a month later.
I think I can speak for most sellers when I say this is not how things typically go. Seeing your report of the same type of scenario at a different FC tells me that amazon is not doing a very good job right now. My recommendation to you is to save the proof of delivery from UPS before they delay it to a point you can no longer access that document. I've seen horror stories from sellers in the past who have claimed amazon waited until the tracking information was no longer available and then told them that they didn't ship the units and that they weren't going to reimburse them. In my case it was over $5K worth of inventory so I kept as many receipts as I could find. I refused to send more products until it was located as well for the same fear you have. You're completely right to feel that way.
I recommend taking pictures of your boxes and I even manually scan in each unit so there is a spreadsheet accounting for every single box. That way amazon can never say "you never sent us that."
Seller_QAABNmhp9LvdT
I don't believe this is new this time of year. We have many units pending delivery to XLX1 and our courier can't even get cleared to drop off as XLX1 is just plain overwhelmed and throughput is capped.
Not familiar with LBE1, but you're def not the only seller experiencing this atm.
Seller_uRqDrtkw4as8i
I sent 400 items to this warehouse at the beginning of July and only slowly got 220 on the shelves in the middle of this month, the other 180 can't be found, but Amazon won't admit it, insisting that I have to wait until 60 days from the date of transit before I can file a claim.
Seller_iPJoQxYDNKBCJ
I've had a more that few shipments go missing on Amazon's warehouse floor, and it's been frustrating, to say the least. The worst part is that you have to wait months before you can even bring the issue to Amazon's attention. And when that day finally comes, they push the date back another week, and then another, dragging it out. When they eventually do look into it, they often claim they found the box, but it was empty—another frustrating response.
At one point, I was told I needed to send them a packing slip for the missing shipment. I attached the spreadsheet I use to pull and pack, but they wouldn't accept it, and they would never explain why. Eventually, I learned from another seller that you have to take a picture of the spreadsheet and submit that. When I did, they finally accepted it.
It's pretty clear to me that Amazon will do just about anything to avoid taking responsibility for their mistakes. Speaking of which, every time I ship over 100 items in a shipment, they always claim my count is off—always short by a few items. Sure, I could make a mistake, but I’m meticulous when counting, and I even have someone else double-check. Yet somehow, it’s always my mistake, and Amazon never seems to mess up.
