All my funds are in Account Level Reserve for a few months
Hello,
I'm currently facing an issue with the Account Level Reserve. My funds have been held in reserve for about three months now. Over the month, I have not received any responses on my cases (ID 14924484601, ID 15255330171).
To seek assistance, I posted on the Amazon forum about a month ago and received a response from an Amazon employee. They suggested that the reserve could be due to an ongoing account review or issues related to my Order Defect Rate. However, after reviewing my email history over the past few months, I found no messages indicating an account review. Additionally, my Order Defect Rate is at 0%. Unfortunately, I haven't received any further communication from the employee since my reply.
Could you kindly guide me through this situation and provide clarity on the issue?
@CR_Amazon @Steve_Amazon @Quincy_Amazon @Micah_Amazon @Bryce_Amazon @Sandy_Amazon
16 replies
Connor_Amazon
HI @Seller_fVwJjZi4LN83m
Connor with Amazon here, thanks for reaching out to us.
There may be an Account Level Reserve applied to your account. While this is a normal part of the selling experience, it can be applied if there is a review of the account in progress.
We are going to escalate the issue to our partner team for further review and get back to you as soon as we have an update.
You will also receive another follow from them as well, so keep an eye out on your e-mail and case logs.
Thanks,
Connor
Seller_rI7BZIczK8iAC
Since you don't receive any payouts at all: is it possible that you are a Citizen of or living in Russia or Belarus? Those sellers don't receive any payments any more.
Connor_Amazon
Hi @Seller_fVwJjZi4LN83m
Can you please make sure to update your Charge Method in Seller Central, our partner team told us they need you to have valid method on file to proceed further.
Let me know once that is done, thank you.
Connor
