FBA lost entire shipment entire box and claiming it is our error
For the first time in 13 years that shipping through Amazon FBA they have lost an entire box of 150 pieces and are denying the reimbursement claiming it is our error. We can reconcile the discrepancy as on the drag down option but after a few weeks Amazon claimed
"Our research shows that the 150 units of XXXXXXX that you sent with shipment FBA18JQ25Z7B have arrived at our fulfillment center as an unexpected SKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error."
However, there are no discrepancies and no errors in receiving as any problem types reported by FBA receiving. How can they state that it is our error when there are none present our communicated to us. I kept replying to the message stating that is impossible because there were no problems reported according to the Amazon guidelines that would suggest we had made any errors. Now they are just stating same cut and paste replies and telling me any further messages would not be responded too. This is incredibly frustrating because this is over 3k in inventory that they lost. First time they have denied me any reimbursement and making a false claim that is my error. How can I handle this or is there a legal team I can contact to resolve this?
FBA lost entire shipment entire box and claiming it is our error
For the first time in 13 years that shipping through Amazon FBA they have lost an entire box of 150 pieces and are denying the reimbursement claiming it is our error. We can reconcile the discrepancy as on the drag down option but after a few weeks Amazon claimed
"Our research shows that the 150 units of XXXXXXX that you sent with shipment FBA18JQ25Z7B have arrived at our fulfillment center as an unexpected SKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error."
However, there are no discrepancies and no errors in receiving as any problem types reported by FBA receiving. How can they state that it is our error when there are none present our communicated to us. I kept replying to the message stating that is impossible because there were no problems reported according to the Amazon guidelines that would suggest we had made any errors. Now they are just stating same cut and paste replies and telling me any further messages would not be responded too. This is incredibly frustrating because this is over 3k in inventory that they lost. First time they have denied me any reimbursement and making a false claim that is my error. How can I handle this or is there a legal team I can contact to resolve this?
11 replies
Seller_Nz2AKCt0vepbM
Any help from the Mods here also any advice on arbitration would be greatly appreciated.
CASE ID 16737312511 needs to be escalated.
Thank you.
@Steve_Amazon@Christine_Amazon@Quincy_Amazon@Bryce_Amazon@Dominic_Amazon
Seller_gqsE7MAfxcCTz
We had the exact same issue last month with two missing cartons in two separate shipments. We received the same message from seller support as you.
After doing some digging on our own, we realized the Package Weight attribute on the backend of our listings had been changed. We are the brand owner and sole brand administrator and did not make the change. We were unable to make the change ourselves through flat file and edit listing and had to open a case with Brand Registry to get it taken care of. We also opened a case for a FBA weight check to confirm the correct package weight.
Once we got all of the backend corrected and weight check confirmed, we submitted that information to the original case for missing units and our units were reimbursed.
Anyway, all that to say, check the back end of your listings and confirm your package weights are correct. Hope that helps!
Seller_K7LqHXdiKwZFk
Good day everyone.
Amazon's biggest problem is such large product losses, I lost more than 3,000 units in half a year, I received compensation for 151, the question is when they will solve the biggest problem that stops businesses the most.
Seller_Pktn0AyjJwckG
Same here, we send 3 boxes of product to FBA since Oct.
And amazon just full received at first, but only one box of units are available for sale.
the rest units are in FC processing.
Consider amazon's terrible in-store experience recently, we didn't take it seriously.
But this month amazon update the FC processing to 0 unit.
Amazon even shut down the shipment.
We try to get help from seller support, but officials repeat cold words, require invoice and documents. Refusing to acknowledge their own problems.
We open one case and ask for look up the shipment for us.
No result at the moment!!!
Seller_aNryBfYO3DTmL
Same. Shipment delivered October 7. Shipment received Nov 7. Shipment closed Nov 12 with 800 units missing. Wouldn't even allow me to file a claim until Dec 16th because they don't let you until 30 days after shipment is closed. Still zero updates. Missed the entire holidays with these units. I'm sure if they are ever found Amazon will be already charging us LTSF.
Seller_1JdOknB4bfKJl
Yeah, they also accused me deleted and abandoned the shipment which was delivered to them per UPS, but hey, how on earth will Amazon admit it was their fault?
Seller_171fpOPzxlO8S
This has happened to me 3 times and I will no longer be sending shipment to FBA
FBA lost entire shipment entire box and claiming it is our error
For the first time in 13 years that shipping through Amazon FBA they have lost an entire box of 150 pieces and are denying the reimbursement claiming it is our error. We can reconcile the discrepancy as on the drag down option but after a few weeks Amazon claimed
"Our research shows that the 150 units of XXXXXXX that you sent with shipment FBA18JQ25Z7B have arrived at our fulfillment center as an unexpected SKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error."
However, there are no discrepancies and no errors in receiving as any problem types reported by FBA receiving. How can they state that it is our error when there are none present our communicated to us. I kept replying to the message stating that is impossible because there were no problems reported according to the Amazon guidelines that would suggest we had made any errors. Now they are just stating same cut and paste replies and telling me any further messages would not be responded too. This is incredibly frustrating because this is over 3k in inventory that they lost. First time they have denied me any reimbursement and making a false claim that is my error. How can I handle this or is there a legal team I can contact to resolve this?
FBA lost entire shipment entire box and claiming it is our error
For the first time in 13 years that shipping through Amazon FBA they have lost an entire box of 150 pieces and are denying the reimbursement claiming it is our error. We can reconcile the discrepancy as on the drag down option but after a few weeks Amazon claimed
"Our research shows that the 150 units of XXXXXXX that you sent with shipment FBA18JQ25Z7B have arrived at our fulfillment center as an unexpected SKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error."
However, there are no discrepancies and no errors in receiving as any problem types reported by FBA receiving. How can they state that it is our error when there are none present our communicated to us. I kept replying to the message stating that is impossible because there were no problems reported according to the Amazon guidelines that would suggest we had made any errors. Now they are just stating same cut and paste replies and telling me any further messages would not be responded too. This is incredibly frustrating because this is over 3k in inventory that they lost. First time they have denied me any reimbursement and making a false claim that is my error. How can I handle this or is there a legal team I can contact to resolve this?
FBA lost entire shipment entire box and claiming it is our error
For the first time in 13 years that shipping through Amazon FBA they have lost an entire box of 150 pieces and are denying the reimbursement claiming it is our error. We can reconcile the discrepancy as on the drag down option but after a few weeks Amazon claimed
"Our research shows that the 150 units of XXXXXXX that you sent with shipment FBA18JQ25Z7B have arrived at our fulfillment center as an unexpected SKU when compared to your shipping plan. Unfortunately, we are unable to recover the physical inventory of the located item at this time, due to the error in shipment plan creation. We are unable to reimburse or reconcile the discrepancies you have asked to investigate for these items because of the error."
However, there are no discrepancies and no errors in receiving as any problem types reported by FBA receiving. How can they state that it is our error when there are none present our communicated to us. I kept replying to the message stating that is impossible because there were no problems reported according to the Amazon guidelines that would suggest we had made any errors. Now they are just stating same cut and paste replies and telling me any further messages would not be responded too. This is incredibly frustrating because this is over 3k in inventory that they lost. First time they have denied me any reimbursement and making a false claim that is my error. How can I handle this or is there a legal team I can contact to resolve this?
11 replies
11 replies
Seller_Nz2AKCt0vepbM
Any help from the Mods here also any advice on arbitration would be greatly appreciated.
CASE ID 16737312511 needs to be escalated.
Thank you.
@Steve_Amazon@Christine_Amazon@Quincy_Amazon@Bryce_Amazon@Dominic_Amazon
Seller_gqsE7MAfxcCTz
We had the exact same issue last month with two missing cartons in two separate shipments. We received the same message from seller support as you.
After doing some digging on our own, we realized the Package Weight attribute on the backend of our listings had been changed. We are the brand owner and sole brand administrator and did not make the change. We were unable to make the change ourselves through flat file and edit listing and had to open a case with Brand Registry to get it taken care of. We also opened a case for a FBA weight check to confirm the correct package weight.
Once we got all of the backend corrected and weight check confirmed, we submitted that information to the original case for missing units and our units were reimbursed.
Anyway, all that to say, check the back end of your listings and confirm your package weights are correct. Hope that helps!
Seller_K7LqHXdiKwZFk
Good day everyone.
Amazon's biggest problem is such large product losses, I lost more than 3,000 units in half a year, I received compensation for 151, the question is when they will solve the biggest problem that stops businesses the most.
Seller_Pktn0AyjJwckG
Same here, we send 3 boxes of product to FBA since Oct.
And amazon just full received at first, but only one box of units are available for sale.
the rest units are in FC processing.
Consider amazon's terrible in-store experience recently, we didn't take it seriously.
But this month amazon update the FC processing to 0 unit.
Amazon even shut down the shipment.
We try to get help from seller support, but officials repeat cold words, require invoice and documents. Refusing to acknowledge their own problems.
We open one case and ask for look up the shipment for us.
No result at the moment!!!
Seller_aNryBfYO3DTmL
Same. Shipment delivered October 7. Shipment received Nov 7. Shipment closed Nov 12 with 800 units missing. Wouldn't even allow me to file a claim until Dec 16th because they don't let you until 30 days after shipment is closed. Still zero updates. Missed the entire holidays with these units. I'm sure if they are ever found Amazon will be already charging us LTSF.
Seller_1JdOknB4bfKJl
Yeah, they also accused me deleted and abandoned the shipment which was delivered to them per UPS, but hey, how on earth will Amazon admit it was their fault?
Seller_171fpOPzxlO8S
This has happened to me 3 times and I will no longer be sending shipment to FBA
Seller_Nz2AKCt0vepbM
Any help from the Mods here also any advice on arbitration would be greatly appreciated.
CASE ID 16737312511 needs to be escalated.
Thank you.
@Steve_Amazon@Christine_Amazon@Quincy_Amazon@Bryce_Amazon@Dominic_Amazon
Seller_Nz2AKCt0vepbM
Any help from the Mods here also any advice on arbitration would be greatly appreciated.
CASE ID 16737312511 needs to be escalated.
Thank you.
@Steve_Amazon@Christine_Amazon@Quincy_Amazon@Bryce_Amazon@Dominic_Amazon
Seller_gqsE7MAfxcCTz
We had the exact same issue last month with two missing cartons in two separate shipments. We received the same message from seller support as you.
After doing some digging on our own, we realized the Package Weight attribute on the backend of our listings had been changed. We are the brand owner and sole brand administrator and did not make the change. We were unable to make the change ourselves through flat file and edit listing and had to open a case with Brand Registry to get it taken care of. We also opened a case for a FBA weight check to confirm the correct package weight.
Once we got all of the backend corrected and weight check confirmed, we submitted that information to the original case for missing units and our units were reimbursed.
Anyway, all that to say, check the back end of your listings and confirm your package weights are correct. Hope that helps!
Seller_gqsE7MAfxcCTz
We had the exact same issue last month with two missing cartons in two separate shipments. We received the same message from seller support as you.
After doing some digging on our own, we realized the Package Weight attribute on the backend of our listings had been changed. We are the brand owner and sole brand administrator and did not make the change. We were unable to make the change ourselves through flat file and edit listing and had to open a case with Brand Registry to get it taken care of. We also opened a case for a FBA weight check to confirm the correct package weight.
Once we got all of the backend corrected and weight check confirmed, we submitted that information to the original case for missing units and our units were reimbursed.
Anyway, all that to say, check the back end of your listings and confirm your package weights are correct. Hope that helps!
Seller_K7LqHXdiKwZFk
Good day everyone.
Amazon's biggest problem is such large product losses, I lost more than 3,000 units in half a year, I received compensation for 151, the question is when they will solve the biggest problem that stops businesses the most.
Seller_K7LqHXdiKwZFk
Good day everyone.
Amazon's biggest problem is such large product losses, I lost more than 3,000 units in half a year, I received compensation for 151, the question is when they will solve the biggest problem that stops businesses the most.
Seller_Pktn0AyjJwckG
Same here, we send 3 boxes of product to FBA since Oct.
And amazon just full received at first, but only one box of units are available for sale.
the rest units are in FC processing.
Consider amazon's terrible in-store experience recently, we didn't take it seriously.
But this month amazon update the FC processing to 0 unit.
Amazon even shut down the shipment.
We try to get help from seller support, but officials repeat cold words, require invoice and documents. Refusing to acknowledge their own problems.
We open one case and ask for look up the shipment for us.
No result at the moment!!!
Seller_Pktn0AyjJwckG
Same here, we send 3 boxes of product to FBA since Oct.
And amazon just full received at first, but only one box of units are available for sale.
the rest units are in FC processing.
Consider amazon's terrible in-store experience recently, we didn't take it seriously.
But this month amazon update the FC processing to 0 unit.
Amazon even shut down the shipment.
We try to get help from seller support, but officials repeat cold words, require invoice and documents. Refusing to acknowledge their own problems.
We open one case and ask for look up the shipment for us.
No result at the moment!!!
Seller_aNryBfYO3DTmL
Same. Shipment delivered October 7. Shipment received Nov 7. Shipment closed Nov 12 with 800 units missing. Wouldn't even allow me to file a claim until Dec 16th because they don't let you until 30 days after shipment is closed. Still zero updates. Missed the entire holidays with these units. I'm sure if they are ever found Amazon will be already charging us LTSF.
Seller_aNryBfYO3DTmL
Same. Shipment delivered October 7. Shipment received Nov 7. Shipment closed Nov 12 with 800 units missing. Wouldn't even allow me to file a claim until Dec 16th because they don't let you until 30 days after shipment is closed. Still zero updates. Missed the entire holidays with these units. I'm sure if they are ever found Amazon will be already charging us LTSF.
Seller_1JdOknB4bfKJl
Yeah, they also accused me deleted and abandoned the shipment which was delivered to them per UPS, but hey, how on earth will Amazon admit it was their fault?
Seller_1JdOknB4bfKJl
Yeah, they also accused me deleted and abandoned the shipment which was delivered to them per UPS, but hey, how on earth will Amazon admit it was their fault?
Seller_171fpOPzxlO8S
This has happened to me 3 times and I will no longer be sending shipment to FBA
Seller_171fpOPzxlO8S
This has happened to me 3 times and I will no longer be sending shipment to FBA
