Updated guidance on returns and refunds
We have updated our guidance on returns and refunds with answers to some of your most commonly asked questions.
Our updates are based on your feedback and are intended to ensure a hassle-free returns process.
To learn more, go to Returns FAQ.
47 replies
Seller_MXXlfySZ18Ozh
...Based on feedback and intended to ensure hassle-free process -> see Returns FAQ -> Page Not Found
feels like an accurate representation of the level of concern & Amazon's responsiveness to actual feedback from sellers.
Seller_xlf3vF516IRli
came here just to say this same thing. thanks for saying the quiet part out loud.
Seller_Iq8G0IA7I69uO
Here is the correct link
https://sellercentral.amazon.com/help/hub/reference/G5A85XXCZDQ48A8T
Seller_r9wMm8LrE5iKj
Given that this is largely a set of links to other documents (which we can only assume don't 404, but we have no reason to believe that ... how do you not proofread your announcements?), how about you enumerate the actual updates?
This announcement, as is, clarified nothing to me. And the few things it states definitively (e.g. you can deduct a restock fee for damaged items) again ignores the reality of selling on this site (e.g. customers can then open A2Zs, which support will often grant, and which you will always have to waste time appealing).
And the most glaring issue is the extreme glossing over here: "If you believe a refund has been incorrectly issued on your behalf by Amazon, you may be eligible to file a claim for reimbursement. For more information, go to Service Safe-T Claims."
A) This only works if we do NOT refund
B) We MUST refund
How is that not an OBVIOUS contradiction? Amazon will not refund automatically consistently, opening us to A2Z's which we WILL lose for failing to follow policy, and even when Amazon refunds, customers are still being granted A2Zs prematurely in violation of Amazon's policy.
Basically, this announcement served to remind me how much I hate this platform, while providing no new information of any kind. Well done.
Jim_Amazon
Hi all,
Thank you for calling out that the link does not work!
I have updated the link and it should be working correctly.
Jim
Seller_9Uf78DYSZ2lcW
In this case you wouldn't need the safety claim because you can handle the restocking fee or not refunding because of the lack of the return.
Yes, we MUST handle the return properly, as in follow amazon policy document everything and deal with the freeking AtoZ if it happens.
No one said Amazon's systems were very functional.
Seller_LAigNSQBmElpV
So you say this:
An item has been returned in used, damaged, or materially different condition. What are my options?
If you receive a return in a used, damaged, or materially different condition, you may charge the buyer a restocking fee. For more information go to Guidelines for charging restocking fees."
But for the vast, vast majority of sales we have no option to do this. What is the point of including it here unless you clarify it? We are almost always subject to RFS, so at best we can file for a Safe T claim where we might, if we are lucky, get 20% even if the item is trashed.
Updated guidance on returns and refunds
We have updated our guidance on returns and refunds with answers to some of your most commonly asked questions.
Our updates are based on your feedback and are intended to ensure a hassle-free returns process.
To learn more, go to Returns FAQ.
Updated guidance on returns and refunds
We have updated our guidance on returns and refunds with answers to some of your most commonly asked questions.
Our updates are based on your feedback and are intended to ensure a hassle-free returns process.
To learn more, go to Returns FAQ.
47 replies
47 replies
Seller_MXXlfySZ18Ozh
...Based on feedback and intended to ensure hassle-free process -> see Returns FAQ -> Page Not Found
feels like an accurate representation of the level of concern & Amazon's responsiveness to actual feedback from sellers.
Seller_xlf3vF516IRli
came here just to say this same thing. thanks for saying the quiet part out loud.
Seller_Iq8G0IA7I69uO
Here is the correct link
https://sellercentral.amazon.com/help/hub/reference/G5A85XXCZDQ48A8T
Seller_r9wMm8LrE5iKj
Given that this is largely a set of links to other documents (which we can only assume don't 404, but we have no reason to believe that ... how do you not proofread your announcements?), how about you enumerate the actual updates?
This announcement, as is, clarified nothing to me. And the few things it states definitively (e.g. you can deduct a restock fee for damaged items) again ignores the reality of selling on this site (e.g. customers can then open A2Zs, which support will often grant, and which you will always have to waste time appealing).
And the most glaring issue is the extreme glossing over here: "If you believe a refund has been incorrectly issued on your behalf by Amazon, you may be eligible to file a claim for reimbursement. For more information, go to Service Safe-T Claims."
A) This only works if we do NOT refund
B) We MUST refund
How is that not an OBVIOUS contradiction? Amazon will not refund automatically consistently, opening us to A2Z's which we WILL lose for failing to follow policy, and even when Amazon refunds, customers are still being granted A2Zs prematurely in violation of Amazon's policy.
Basically, this announcement served to remind me how much I hate this platform, while providing no new information of any kind. Well done.
Jim_Amazon
Hi all,
Thank you for calling out that the link does not work!
I have updated the link and it should be working correctly.
Jim
Seller_9Uf78DYSZ2lcW
In this case you wouldn't need the safety claim because you can handle the restocking fee or not refunding because of the lack of the return.
Yes, we MUST handle the return properly, as in follow amazon policy document everything and deal with the freeking AtoZ if it happens.
No one said Amazon's systems were very functional.
Seller_LAigNSQBmElpV
So you say this:
An item has been returned in used, damaged, or materially different condition. What are my options?
If you receive a return in a used, damaged, or materially different condition, you may charge the buyer a restocking fee. For more information go to Guidelines for charging restocking fees."
But for the vast, vast majority of sales we have no option to do this. What is the point of including it here unless you clarify it? We are almost always subject to RFS, so at best we can file for a Safe T claim where we might, if we are lucky, get 20% even if the item is trashed.
Seller_Mm9Ms8v3QuGOa
Your posted link doesn't link to anything!
Seller_MXXlfySZ18Ozh
...Based on feedback and intended to ensure hassle-free process -> see Returns FAQ -> Page Not Found
feels like an accurate representation of the level of concern & Amazon's responsiveness to actual feedback from sellers.
Seller_MXXlfySZ18Ozh
...Based on feedback and intended to ensure hassle-free process -> see Returns FAQ -> Page Not Found
feels like an accurate representation of the level of concern & Amazon's responsiveness to actual feedback from sellers.
Seller_xlf3vF516IRli
came here just to say this same thing. thanks for saying the quiet part out loud.
Seller_xlf3vF516IRli
came here just to say this same thing. thanks for saying the quiet part out loud.
Seller_Iq8G0IA7I69uO
Here is the correct link
https://sellercentral.amazon.com/help/hub/reference/G5A85XXCZDQ48A8T
Seller_Iq8G0IA7I69uO
Here is the correct link
https://sellercentral.amazon.com/help/hub/reference/G5A85XXCZDQ48A8T
Seller_r9wMm8LrE5iKj
Given that this is largely a set of links to other documents (which we can only assume don't 404, but we have no reason to believe that ... how do you not proofread your announcements?), how about you enumerate the actual updates?
This announcement, as is, clarified nothing to me. And the few things it states definitively (e.g. you can deduct a restock fee for damaged items) again ignores the reality of selling on this site (e.g. customers can then open A2Zs, which support will often grant, and which you will always have to waste time appealing).
And the most glaring issue is the extreme glossing over here: "If you believe a refund has been incorrectly issued on your behalf by Amazon, you may be eligible to file a claim for reimbursement. For more information, go to Service Safe-T Claims."
A) This only works if we do NOT refund
B) We MUST refund
How is that not an OBVIOUS contradiction? Amazon will not refund automatically consistently, opening us to A2Z's which we WILL lose for failing to follow policy, and even when Amazon refunds, customers are still being granted A2Zs prematurely in violation of Amazon's policy.
Basically, this announcement served to remind me how much I hate this platform, while providing no new information of any kind. Well done.
Seller_r9wMm8LrE5iKj
Given that this is largely a set of links to other documents (which we can only assume don't 404, but we have no reason to believe that ... how do you not proofread your announcements?), how about you enumerate the actual updates?
This announcement, as is, clarified nothing to me. And the few things it states definitively (e.g. you can deduct a restock fee for damaged items) again ignores the reality of selling on this site (e.g. customers can then open A2Zs, which support will often grant, and which you will always have to waste time appealing).
And the most glaring issue is the extreme glossing over here: "If you believe a refund has been incorrectly issued on your behalf by Amazon, you may be eligible to file a claim for reimbursement. For more information, go to Service Safe-T Claims."
A) This only works if we do NOT refund
B) We MUST refund
How is that not an OBVIOUS contradiction? Amazon will not refund automatically consistently, opening us to A2Z's which we WILL lose for failing to follow policy, and even when Amazon refunds, customers are still being granted A2Zs prematurely in violation of Amazon's policy.
Basically, this announcement served to remind me how much I hate this platform, while providing no new information of any kind. Well done.
Jim_Amazon
Hi all,
Thank you for calling out that the link does not work!
I have updated the link and it should be working correctly.
Jim
Jim_Amazon
Hi all,
Thank you for calling out that the link does not work!
I have updated the link and it should be working correctly.
Jim
Seller_9Uf78DYSZ2lcW
In this case you wouldn't need the safety claim because you can handle the restocking fee or not refunding because of the lack of the return.
Yes, we MUST handle the return properly, as in follow amazon policy document everything and deal with the freeking AtoZ if it happens.
No one said Amazon's systems were very functional.
Seller_9Uf78DYSZ2lcW
In this case you wouldn't need the safety claim because you can handle the restocking fee or not refunding because of the lack of the return.
Yes, we MUST handle the return properly, as in follow amazon policy document everything and deal with the freeking AtoZ if it happens.
No one said Amazon's systems were very functional.
Seller_LAigNSQBmElpV
So you say this:
An item has been returned in used, damaged, or materially different condition. What are my options?
If you receive a return in a used, damaged, or materially different condition, you may charge the buyer a restocking fee. For more information go to Guidelines for charging restocking fees."
But for the vast, vast majority of sales we have no option to do this. What is the point of including it here unless you clarify it? We are almost always subject to RFS, so at best we can file for a Safe T claim where we might, if we are lucky, get 20% even if the item is trashed.
Seller_LAigNSQBmElpV
So you say this:
An item has been returned in used, damaged, or materially different condition. What are my options?
If you receive a return in a used, damaged, or materially different condition, you may charge the buyer a restocking fee. For more information go to Guidelines for charging restocking fees."
But for the vast, vast majority of sales we have no option to do this. What is the point of including it here unless you clarify it? We are almost always subject to RFS, so at best we can file for a Safe T claim where we might, if we are lucky, get 20% even if the item is trashed.
