My account has been deactivated.
Hello everyone,
I recently received a message from Amazon stating that my seller account has been deactivated due to a violation of section 3 of the Amazon Services Business Solutions Agreement. Here’s the message I received:
Amazon's Message: "Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Services Business Solutions Agreement. Please review Amazon policy regarding Account Health by visiting 'Monitor your account health': Account Health Help Page
You can also visit the 'Selling Policies and Seller Code of Conduct' Amazon policy: Code of Conduct Help Page"
However, when I checked my Account Health, I found no policy violations or issues. The Compliance section is also clear, and I’ve carefully reviewed the Code of Conduct policies, but I couldn’t find any potential violations. I’ve already re-verified my address to ensure it's correct.
Has anyone else experienced a similar issue? What steps should I take next to resolve this situation?
Any advice would be greatly appreciated.
Thank you.
11 replies
Seller_7LrAV0m5llaI7
Check your performance notifications page.
Emet_Amazon
Hello @Seller_hyYcfNLnXejgg
Thank you for posting your concerns with your account deactivation.
This would not be your deactivation notice, as mentioned this is a warning advising the account is at risk of deactivation which will occur anytime the account falls below 200 points. This as mentioned is caused by listing violations, what listing violations have you experienced, when your account was deactivated, you should have specifically received a notice advised on why the account was deactivated.
Due to the limited visibility I have into your account or violations, and the community has even less, we will need more information on exactly why your account was deactivated so we can provide further assistance. Please post your original "deactivation" notice specifying why exactly you were deactivated. If this involves any ASINs or even cases, please provide those as well. They can help me look further in to the situation depending on the information you've provided or received in a case.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hyYcfNLnXejgg,
Thank you for following up.
Regarding the lack of information, I did reach out to the appropriate teams who confirmed this situation stemmed from the US account causing your Canada account to be deactivated.
They have also advised that your account has been deactivated on 7/31/24 and received a notification in the US. This team did provide the following reason for deactivation:
Why is this happening?
We were unable to verify information related to your seller account or did not receive any new information regarding your listings or selling history.
At this time, we are asking that you provide documentation that helps verify the primary account owners information, and matching details in seller central. You will need a valid utility bill, and government issued ID showing front and back in color.
As this references your listings and selling history, we will likely need invoices for any products listed in your manage inventory, this includes any listings without sales. You may also be required to provide a letter of authorization for any brands listed in your inventory to confirm you are an authorized distributor for these brands.
You should be able to provide these documents through your account health page, using the appeal button in the top right of this section.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_hyYcfNLnXejgg,
Thank you for following up on the matter.
When you provided your documentation does the address reference the primary account owner on the account? Does the bank, credit card and your physical address all match? If this is a virtual address it cannot be verified, and you will be required to update your information to reflect your address.
I tried to open a case to get information, but I received an automatic response. Since I'm deactivated, I can only open a case on two topics.
1- Can you assist me with this matter?
At this stage of the situation, I can only offer the mentioned help pages above in my prior post. If we cannot verify compliance with those documents the account will not be eligible for reactivation. As previously noted, we have very limited visibility in this space and can only offer guidance on what I have visibility into.
Depending on the account type, being a professional seller will provide access to call our account health support teams by phone, however this feature is not provided to an individual seller and only cases can be created at that point. If you have already created a case to provide these documents, please post your case ID so I can look over your situation further or offer guidance since this will help create more visibility into your situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
