My amazon Canada account was deactivated recently due to section 3 and I have been unsuccessful in appealing. I am not sure what to do. The relevant support case is 16593153221

So far I have submitted:

-Invoices from authorized distributor for ASIN in question, shipping confirmation emails

-Fedex tracking numbers, delivery confirmations, photos of deliveries

-Paypal proof of payment and credit card statement with payment

-Letter of authorization from the brand confirming the distributor I use is authorized, another email from the brand confirming the same

As far as I can tell my account health is fine with zero violations, it does not look like I have any authenticity complaints from buyers either. My appeals keep getting denied and the same information gets requested. I am not sure if anyone is looking at what I am submitting or what the expectation is from amazon.

My ability to speak to account health has also been disabled. All of my funds and inventory are currently just in limbo. Is amazon just going to hold all of my inventory, even unaffected ASINs, charge me storage fees in perpetuity and keep my funds as well?

Really not sure what kind of productive steps I can take from here so any advice would be appreciated.

This is the email I received in the first place:

Hello,

Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. We are withholding any funds available in your account. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.

Why is this happening?

We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products. The sale of counterfeit products on Amazon is strictly prohibited. Amazon has several product detail and listing policies to ensure customers have a consistent buying experience and receive items in the condition they expect. Additional information regarding these policies can be found at the following Seller Central pages

-- "Amazon Anti-Counterfeiting Policy":

-- "Policies and Agreements":

-- "Amazon Services Business Solutions Agreement":

How do I reactivate my account?

To reactivate your account, go to your "Account Health" and click on "Reactivate My Account" to submit necessary information.

What happens if I do not submit the required information?

If we do not receive the requested information your account will remain deactivated.

Any remaining FBA inventory of the items that caused "inauthentic" complaints will be destroyed at your expense, in accordance with the Business Solutions Agreement.

We're here to help

If you have questions about this policy or your account, contact us:

You can get help submitting your appeal in Seller Central Help:

To view your account performance, select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device, or go to the "Account Health" page:

On iOS:

On Android:

The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

-------------------------------------

ASIN: blank

Title: blank

-------------------------------------

We appreciate your support and thank you for selling on Amazon Handmade.

Sincerely,

Handmade Integrity Team