Customer left negative review on an orginal order#, because of a second order (SHE NEVER MADE), that hasn't arrived!!!!! an order she never made apparantly hasn't arrived...go figure
I just received a negative feedback from a customer regarding order #702-8583189-2722634, which I refunded that order promptly, but that isn't the issue she has with leaving me negative feedback.
The negative feedback from this customer is based on her saying, that after I refunded her original order (because she says she didn't receive it), she says that she ordered a another one from me, and she still hasn't received it, which is why she left the negative feedback. BUT THIS CUSTOMER NEVER DID ORDER ANOTHER ONE FROM ME!!!!!!
If she ordered a second item and is still waiting for it, she didn't order it from me. I tried to get the feedback removed but Amazon says that it doesn't go against their guidelines, but does lying about an order go against Amazon's guidelines?????
***PLEASE LOOK AT ALL MY ORDERS SINCE THIS CUSTOMERS ORDER AND YOU WILL SEE THAT SHE NEVER DID ORDER ANOTHER ITEM FROM ME***
2 replies
Seller_X3FVYbrT1dFKI
Oh and I have gone through all the channels online, Amazon can plainly see that this customer never made a second order from me, but still won't remove the negative feedback
Josh_Amazon
Hello @Seller_X3FVYbrT1dFKI,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with this feedback removal request. In this case, I have reviewed your recent cases with our Support team, and I can see that you opened case 16169313881, however, this is not the correct appeal path to request feedback removal, and our team has provided that in the case's response.
To request removal of feedback you need to do it through the Feedback Manager. For more information please go to Request removal of feedback.
In case you request the feedback removal with the correct process, and you still need support, you can provide the feedback removal case ID to me so I can further review.
Kind regards,
-Josh
