Fast and accurate delivery is essential for customers and often determines where they choose to shop. Over time, we've learned that the best way to ensure reliable on-time delivery for customers is to set accurate handling and transit times and to choose reliable shipping services. To help reduce late deliveries and improve delivery speeds, we’re changing our on-time delivery rate (OTDR) policy.
Effective September 25, 2024, you'll need to maintain a minimum 90% OTDR without promise extensions to have seller-fulfilled products listed on Amazon.com. We will start by addressing sellers with the lowest OTDR performance. For a great customer experience, we recommend that you maintain a 95% or greater OTDR for all seller-fulfilled orders. This policy does not apply to offers using the Fulfillment by Amazon (FBA) service because sellers are not responsible for on-time delivery promises for FBA orders.
Also, we'll make the following changes to shipping settings to help sellers with Professional selling plans set accurate delivery dates:
Note: The 5 day maximum Transit Time applies to all SKUs except media such as Books, Magazines, and DVDs.
We understand changes like this are significant and require time to prepare. You can manage your delivery dates using the tools we've provided, or you can manually adjust your transit time and handling time settings. We designed these tools to set accurate delivery dates, reduce late deliveries, and to meet or exceed the minimum OTDR requirement, and because Amazon is making calculations on your behalf that affect OTDR, you will get OTDR protection from late deliveries on items shipped through standard shipping if you use all three tools as follows:
You'll receive an email with your current OTDR and recommendations on how to improve if you're below the minimum requirement. To learn more, review your OTDR on your Account Health dashboard or go to On-time delivery.
How are LTL deliveries going to work? These shipments require appointments to make sure someone is home to receive the shipment. This can cause significant delays from the customers side that are completely out of the sellers control.
Phase 3 of trying to get rid of sellers who fulfill their own orders is in effect. Obviously, Amazon is edging towards getting rid of FBM. Nothing tells you how much they hate us, more than putting a metric out there that we have ZERO control over. Ridiculous. This is Amazon jumping the shark right here.
That said, we're at 96.7 percent right now. We all know what will happen during the holidays though, and it'll be game over for us all, through NO FAULT of our own.
We directly ship FBM orders from India, and maintain good OTDR by using fast shipping methods and on time dispatch.
If we increase our delivery and handling time, then it will be difficult to get orders.
Sometimes, customer aren't available at home when courier reaches their doorstep, it may result in delayed delivery.
This is not our fault nor the fault of delivery company if customer isn't available at home at the time of delivery.
Out of 10 orders if 1 customer is not available at home and delivery got delayed then our OTDR will decrease the accepted value, without any fault.
The accepted value for overseas sellers must be 80%.
We really want to use Amazon BUY SHIPPING features but they are not available in India, it will be very difficult for overseas sellers to maintain OTDR below accepted level.
Please look into this and make some ease for overseas FBM sellers.
Oh this gets even better! Amazon has been sneaking changes into your Shipping Settings: Delivery Times ("Managed by Amazon")
I saw this email today, saying that I was under 90%, and would have my listings disabled in the future.
Unbelieving, I checked the orders they quoted as being too late, but they were within my Delivery Times in Shipping Settings. ??
I found they'd paved over my set shipping times in favor of "Managed by Amazon".
Sneaky, sneaky. So Amazon quotes over-optimistic delivery times, and then beats me over the head with them when the occasional package falls outside their unrealistic quote.
Amazon: "Heads I win, Tails you lose."
Thankfully, I was able to disable MbA, and return to my delivery times.
Check your Shipping Templates folks. Amazon has been up to mischief.
So, we ship on time and it's delivered late…but yet the seller is responsible? Is 2 + 2 still 4 or is it 5 now?
My understanding is late delivery was calculated but never counted against the seller. Why? Because if the seller shipped late that would cause the ODR hit, and the late delivery was simply the possible outcome that justified the hit. I actually always felt that a package shipped late should be cancelled out if it was delivered on time.
This is completely out there and with this to begin at the start of holiday season…My joy is slowly slipping away in this business.
Our OTDR was 95% when we controlled the settings. Now Amazon is in control of our delivery windows and our OTDR is 91%. Not only can we not control carrier delays but we also can't stop amazon from show what they have calculated as the perfect window. I would love to live right at 91% and be in constant fear of losing my ability to sell.
This took me about 2 minutes to find, and I'm sure I could locate numerous trackings like this if I looked a little harder.
An "operating conditions" delay, followed by a "railroad failure" delay. Two different delays on the same shipment and it hasn't even been delivered yet.
There's nothing that handling time can be set to in order to reliably account for this kind of stuff. Especially not without foregoing all of your Buy Boxes.
If an order is shipped on time, what the carrier does from there shouldn't be held against sellers at all.
This entire thing is an outrage, I think thats it for us were going to have no choice but to quit Amazon. They finally found the final nail to hammer out sellers and businesses with. None of it makes any sense and there is no way to manage and control all of that. Whoever came up with this, too many geeks in the kitchen, should be fired! Total nightmare all of this is. So what exactly are they changing in the shipping templates without telling us??? its all confusing.
I am doing good with my manual settings so leave them alone, especially my handling times. I know what I am capable of doing better than you do.
So not only are sellers now going to be held to otdr even though we have no control over carrier delays, but y'all are also going to make the max shipping window dramatically shorter for both standard and free shipping options. Cool, so a bunch of people will be suspended from MF come Christmas.
And...this is part of the problem. Do sellers have any discretionary decisions in this process or implementation?
Fast and accurate delivery is essential for customers and often determines where they choose to shop. Over time, we've learned that the best way to ensure reliable on-time delivery for customers is to set accurate handling and transit times and to choose reliable shipping services. To help reduce late deliveries and improve delivery speeds, we’re changing our on-time delivery rate (OTDR) policy.
Effective September 25, 2024, you'll need to maintain a minimum 90% OTDR without promise extensions to have seller-fulfilled products listed on Amazon.com. We will start by addressing sellers with the lowest OTDR performance. For a great customer experience, we recommend that you maintain a 95% or greater OTDR for all seller-fulfilled orders. This policy does not apply to offers using the Fulfillment by Amazon (FBA) service because sellers are not responsible for on-time delivery promises for FBA orders.
Also, we'll make the following changes to shipping settings to help sellers with Professional selling plans set accurate delivery dates:
Note: The 5 day maximum Transit Time applies to all SKUs except media such as Books, Magazines, and DVDs.
We understand changes like this are significant and require time to prepare. You can manage your delivery dates using the tools we've provided, or you can manually adjust your transit time and handling time settings. We designed these tools to set accurate delivery dates, reduce late deliveries, and to meet or exceed the minimum OTDR requirement, and because Amazon is making calculations on your behalf that affect OTDR, you will get OTDR protection from late deliveries on items shipped through standard shipping if you use all three tools as follows:
You'll receive an email with your current OTDR and recommendations on how to improve if you're below the minimum requirement. To learn more, review your OTDR on your Account Health dashboard or go to On-time delivery.
Fast and accurate delivery is essential for customers and often determines where they choose to shop. Over time, we've learned that the best way to ensure reliable on-time delivery for customers is to set accurate handling and transit times and to choose reliable shipping services. To help reduce late deliveries and improve delivery speeds, we’re changing our on-time delivery rate (OTDR) policy.
Effective September 25, 2024, you'll need to maintain a minimum 90% OTDR without promise extensions to have seller-fulfilled products listed on Amazon.com. We will start by addressing sellers with the lowest OTDR performance. For a great customer experience, we recommend that you maintain a 95% or greater OTDR for all seller-fulfilled orders. This policy does not apply to offers using the Fulfillment by Amazon (FBA) service because sellers are not responsible for on-time delivery promises for FBA orders.
Also, we'll make the following changes to shipping settings to help sellers with Professional selling plans set accurate delivery dates:
Note: The 5 day maximum Transit Time applies to all SKUs except media such as Books, Magazines, and DVDs.
We understand changes like this are significant and require time to prepare. You can manage your delivery dates using the tools we've provided, or you can manually adjust your transit time and handling time settings. We designed these tools to set accurate delivery dates, reduce late deliveries, and to meet or exceed the minimum OTDR requirement, and because Amazon is making calculations on your behalf that affect OTDR, you will get OTDR protection from late deliveries on items shipped through standard shipping if you use all three tools as follows:
You'll receive an email with your current OTDR and recommendations on how to improve if you're below the minimum requirement. To learn more, review your OTDR on your Account Health dashboard or go to On-time delivery.
How are LTL deliveries going to work? These shipments require appointments to make sure someone is home to receive the shipment. This can cause significant delays from the customers side that are completely out of the sellers control.
Phase 3 of trying to get rid of sellers who fulfill their own orders is in effect. Obviously, Amazon is edging towards getting rid of FBM. Nothing tells you how much they hate us, more than putting a metric out there that we have ZERO control over. Ridiculous. This is Amazon jumping the shark right here.
That said, we're at 96.7 percent right now. We all know what will happen during the holidays though, and it'll be game over for us all, through NO FAULT of our own.
We directly ship FBM orders from India, and maintain good OTDR by using fast shipping methods and on time dispatch.
If we increase our delivery and handling time, then it will be difficult to get orders.
Sometimes, customer aren't available at home when courier reaches their doorstep, it may result in delayed delivery.
This is not our fault nor the fault of delivery company if customer isn't available at home at the time of delivery.
Out of 10 orders if 1 customer is not available at home and delivery got delayed then our OTDR will decrease the accepted value, without any fault.
The accepted value for overseas sellers must be 80%.
We really want to use Amazon BUY SHIPPING features but they are not available in India, it will be very difficult for overseas sellers to maintain OTDR below accepted level.
Please look into this and make some ease for overseas FBM sellers.
Oh this gets even better! Amazon has been sneaking changes into your Shipping Settings: Delivery Times ("Managed by Amazon")
I saw this email today, saying that I was under 90%, and would have my listings disabled in the future.
Unbelieving, I checked the orders they quoted as being too late, but they were within my Delivery Times in Shipping Settings. ??
I found they'd paved over my set shipping times in favor of "Managed by Amazon".
Sneaky, sneaky. So Amazon quotes over-optimistic delivery times, and then beats me over the head with them when the occasional package falls outside their unrealistic quote.
Amazon: "Heads I win, Tails you lose."
Thankfully, I was able to disable MbA, and return to my delivery times.
Check your Shipping Templates folks. Amazon has been up to mischief.
So, we ship on time and it's delivered late…but yet the seller is responsible? Is 2 + 2 still 4 or is it 5 now?
My understanding is late delivery was calculated but never counted against the seller. Why? Because if the seller shipped late that would cause the ODR hit, and the late delivery was simply the possible outcome that justified the hit. I actually always felt that a package shipped late should be cancelled out if it was delivered on time.
This is completely out there and with this to begin at the start of holiday season…My joy is slowly slipping away in this business.
Our OTDR was 95% when we controlled the settings. Now Amazon is in control of our delivery windows and our OTDR is 91%. Not only can we not control carrier delays but we also can't stop amazon from show what they have calculated as the perfect window. I would love to live right at 91% and be in constant fear of losing my ability to sell.
This took me about 2 minutes to find, and I'm sure I could locate numerous trackings like this if I looked a little harder.
An "operating conditions" delay, followed by a "railroad failure" delay. Two different delays on the same shipment and it hasn't even been delivered yet.
There's nothing that handling time can be set to in order to reliably account for this kind of stuff. Especially not without foregoing all of your Buy Boxes.
If an order is shipped on time, what the carrier does from there shouldn't be held against sellers at all.
This entire thing is an outrage, I think thats it for us were going to have no choice but to quit Amazon. They finally found the final nail to hammer out sellers and businesses with. None of it makes any sense and there is no way to manage and control all of that. Whoever came up with this, too many geeks in the kitchen, should be fired! Total nightmare all of this is. So what exactly are they changing in the shipping templates without telling us??? its all confusing.
I am doing good with my manual settings so leave them alone, especially my handling times. I know what I am capable of doing better than you do.
So not only are sellers now going to be held to otdr even though we have no control over carrier delays, but y'all are also going to make the max shipping window dramatically shorter for both standard and free shipping options. Cool, so a bunch of people will be suspended from MF come Christmas.
And...this is part of the problem. Do sellers have any discretionary decisions in this process or implementation?
How are LTL deliveries going to work? These shipments require appointments to make sure someone is home to receive the shipment. This can cause significant delays from the customers side that are completely out of the sellers control.
How are LTL deliveries going to work? These shipments require appointments to make sure someone is home to receive the shipment. This can cause significant delays from the customers side that are completely out of the sellers control.
Phase 3 of trying to get rid of sellers who fulfill their own orders is in effect. Obviously, Amazon is edging towards getting rid of FBM. Nothing tells you how much they hate us, more than putting a metric out there that we have ZERO control over. Ridiculous. This is Amazon jumping the shark right here.
That said, we're at 96.7 percent right now. We all know what will happen during the holidays though, and it'll be game over for us all, through NO FAULT of our own.
Phase 3 of trying to get rid of sellers who fulfill their own orders is in effect. Obviously, Amazon is edging towards getting rid of FBM. Nothing tells you how much they hate us, more than putting a metric out there that we have ZERO control over. Ridiculous. This is Amazon jumping the shark right here.
That said, we're at 96.7 percent right now. We all know what will happen during the holidays though, and it'll be game over for us all, through NO FAULT of our own.
We directly ship FBM orders from India, and maintain good OTDR by using fast shipping methods and on time dispatch.
If we increase our delivery and handling time, then it will be difficult to get orders.
Sometimes, customer aren't available at home when courier reaches their doorstep, it may result in delayed delivery.
This is not our fault nor the fault of delivery company if customer isn't available at home at the time of delivery.
Out of 10 orders if 1 customer is not available at home and delivery got delayed then our OTDR will decrease the accepted value, without any fault.
The accepted value for overseas sellers must be 80%.
We really want to use Amazon BUY SHIPPING features but they are not available in India, it will be very difficult for overseas sellers to maintain OTDR below accepted level.
Please look into this and make some ease for overseas FBM sellers.
We directly ship FBM orders from India, and maintain good OTDR by using fast shipping methods and on time dispatch.
If we increase our delivery and handling time, then it will be difficult to get orders.
Sometimes, customer aren't available at home when courier reaches their doorstep, it may result in delayed delivery.
This is not our fault nor the fault of delivery company if customer isn't available at home at the time of delivery.
Out of 10 orders if 1 customer is not available at home and delivery got delayed then our OTDR will decrease the accepted value, without any fault.
The accepted value for overseas sellers must be 80%.
We really want to use Amazon BUY SHIPPING features but they are not available in India, it will be very difficult for overseas sellers to maintain OTDR below accepted level.
Please look into this and make some ease for overseas FBM sellers.
Oh this gets even better! Amazon has been sneaking changes into your Shipping Settings: Delivery Times ("Managed by Amazon")
I saw this email today, saying that I was under 90%, and would have my listings disabled in the future.
Unbelieving, I checked the orders they quoted as being too late, but they were within my Delivery Times in Shipping Settings. ??
I found they'd paved over my set shipping times in favor of "Managed by Amazon".
Sneaky, sneaky. So Amazon quotes over-optimistic delivery times, and then beats me over the head with them when the occasional package falls outside their unrealistic quote.
Amazon: "Heads I win, Tails you lose."
Thankfully, I was able to disable MbA, and return to my delivery times.
Check your Shipping Templates folks. Amazon has been up to mischief.
Oh this gets even better! Amazon has been sneaking changes into your Shipping Settings: Delivery Times ("Managed by Amazon")
I saw this email today, saying that I was under 90%, and would have my listings disabled in the future.
Unbelieving, I checked the orders they quoted as being too late, but they were within my Delivery Times in Shipping Settings. ??
I found they'd paved over my set shipping times in favor of "Managed by Amazon".
Sneaky, sneaky. So Amazon quotes over-optimistic delivery times, and then beats me over the head with them when the occasional package falls outside their unrealistic quote.
Amazon: "Heads I win, Tails you lose."
Thankfully, I was able to disable MbA, and return to my delivery times.
Check your Shipping Templates folks. Amazon has been up to mischief.
So, we ship on time and it's delivered late…but yet the seller is responsible? Is 2 + 2 still 4 or is it 5 now?
My understanding is late delivery was calculated but never counted against the seller. Why? Because if the seller shipped late that would cause the ODR hit, and the late delivery was simply the possible outcome that justified the hit. I actually always felt that a package shipped late should be cancelled out if it was delivered on time.
This is completely out there and with this to begin at the start of holiday season…My joy is slowly slipping away in this business.
So, we ship on time and it's delivered late…but yet the seller is responsible? Is 2 + 2 still 4 or is it 5 now?
My understanding is late delivery was calculated but never counted against the seller. Why? Because if the seller shipped late that would cause the ODR hit, and the late delivery was simply the possible outcome that justified the hit. I actually always felt that a package shipped late should be cancelled out if it was delivered on time.
This is completely out there and with this to begin at the start of holiday season…My joy is slowly slipping away in this business.
Our OTDR was 95% when we controlled the settings. Now Amazon is in control of our delivery windows and our OTDR is 91%. Not only can we not control carrier delays but we also can't stop amazon from show what they have calculated as the perfect window. I would love to live right at 91% and be in constant fear of losing my ability to sell.
Our OTDR was 95% when we controlled the settings. Now Amazon is in control of our delivery windows and our OTDR is 91%. Not only can we not control carrier delays but we also can't stop amazon from show what they have calculated as the perfect window. I would love to live right at 91% and be in constant fear of losing my ability to sell.
This took me about 2 minutes to find, and I'm sure I could locate numerous trackings like this if I looked a little harder.
An "operating conditions" delay, followed by a "railroad failure" delay. Two different delays on the same shipment and it hasn't even been delivered yet.
There's nothing that handling time can be set to in order to reliably account for this kind of stuff. Especially not without foregoing all of your Buy Boxes.
If an order is shipped on time, what the carrier does from there shouldn't be held against sellers at all.
This took me about 2 minutes to find, and I'm sure I could locate numerous trackings like this if I looked a little harder.
An "operating conditions" delay, followed by a "railroad failure" delay. Two different delays on the same shipment and it hasn't even been delivered yet.
There's nothing that handling time can be set to in order to reliably account for this kind of stuff. Especially not without foregoing all of your Buy Boxes.
If an order is shipped on time, what the carrier does from there shouldn't be held against sellers at all.
This entire thing is an outrage, I think thats it for us were going to have no choice but to quit Amazon. They finally found the final nail to hammer out sellers and businesses with. None of it makes any sense and there is no way to manage and control all of that. Whoever came up with this, too many geeks in the kitchen, should be fired! Total nightmare all of this is. So what exactly are they changing in the shipping templates without telling us??? its all confusing.
This entire thing is an outrage, I think thats it for us were going to have no choice but to quit Amazon. They finally found the final nail to hammer out sellers and businesses with. None of it makes any sense and there is no way to manage and control all of that. Whoever came up with this, too many geeks in the kitchen, should be fired! Total nightmare all of this is. So what exactly are they changing in the shipping templates without telling us??? its all confusing.
I am doing good with my manual settings so leave them alone, especially my handling times. I know what I am capable of doing better than you do.
I am doing good with my manual settings so leave them alone, especially my handling times. I know what I am capable of doing better than you do.
So not only are sellers now going to be held to otdr even though we have no control over carrier delays, but y'all are also going to make the max shipping window dramatically shorter for both standard and free shipping options. Cool, so a bunch of people will be suspended from MF come Christmas.
So not only are sellers now going to be held to otdr even though we have no control over carrier delays, but y'all are also going to make the max shipping window dramatically shorter for both standard and free shipping options. Cool, so a bunch of people will be suspended from MF come Christmas.
And...this is part of the problem. Do sellers have any discretionary decisions in this process or implementation?
And...this is part of the problem. Do sellers have any discretionary decisions in this process or implementation?