Seller Forums
Sign in
Sign in
user profile
Sign in
user profile
News_Amazon

New updates to our on-time delivery policy and shipping settings

Fast and accurate delivery is essential for customers and often determines where they choose to shop. Over time, we've learned that the best way to ensure reliable on-time delivery for customers is to set accurate handling and transit times and to choose reliable shipping services. To help reduce late deliveries and improve delivery speeds, we’re changing our on-time delivery rate (OTDR) policy.

Effective September 25, 2024, you'll need to maintain a minimum 90% OTDR without promise extensions to have seller-fulfilled products listed on Amazon.com. We will start by addressing sellers with the lowest OTDR performance. For a great customer experience, we recommend that you maintain a 95% or greater OTDR for all seller-fulfilled orders. This policy does not apply to offers using the Fulfillment by Amazon (FBA) service because sellers are not responsible for on-time delivery promises for FBA orders.

Also, we'll make the following changes to shipping settings to help sellers with Professional selling plans set accurate delivery dates:


  • Transit time settings: On August 25, 2024, our transit time requirements will be updated to match the delivery capabilities of shipping services. If you're shipping within the contiguous United States (excluding Hawaii, Alaska, and US territories), you can set a maximum transit time of five days for standard shipping and eight days for free economy shipping. To learn more, go to Default transit time.

Note: The 5 day maximum Transit Time applies to all SKUs except media such as Books, Magazines, and DVDs.

  • Handling time settings: On September 25, 2024, to help improve the accuracy of handling time, we'll enable automated handling time for sellers that have a manually configured handling time that is two or more days slower than their actual handling time (also known as a handling time gap). To see your handling time gap, review your Fulfillment Insight dashboard.

We understand changes like this are significant and require time to prepare. You can manage your delivery dates using the tools we've provided, or you can manually adjust your transit time and handling time settings. We designed these tools to set accurate delivery dates, reduce late deliveries, and to meet or exceed the minimum OTDR requirement, and because Amazon is making calculations on your behalf that affect OTDR, you will get OTDR protection from late deliveries on items shipped through standard shipping if you use all three tools as follows:


  • Shipping Settings Automation (SSA), for Professional selling plans, sets accurate delivery dates through automated transit time calculations of your preferred shipping services. You must choose one of the preferred ship methods in the SSA templates, which will mark the transit time on the shipping template as "Managed by Amazon."
  • Automated handling time, for Professional selling plans, sets accurate handling times per SKU based on how long it usually takes you to pass each SKU to carriers. You must ensure that automated handling time is enabled in your shipping settings.
  • Amazon Buy Shipping, for both Professional and Individual selling plans, sells shipping labels that use highly-reliable ship methods. You can use Amazon Buy Shipping through Manage Orders, Shipping API, Veeqo, or select multi-channel integrators with access to Amazon Buy Shipping. You must choose shipping labels marked as "OTDR Protected" when using Amazon Buy Shipping or Veeqo.

You'll receive an email with your current OTDR and recommendations on how to improve if you're below the minimum requirement. To learn more, review your OTDR on your Account Health dashboard or go to On-time delivery.

5.4K views
509 replies
Tags:News and Announcements
5203
Reply
509 replies
user profile
Seller_7kHeDoyCrs2Hc
In reply to: News_Amazon's post

How are LTL deliveries going to work? These shipments require appointments to make sure someone is home to receive the shipment. This can cause significant delays from the customers side that are completely out of the sellers control.

180
user profile
Seller_4lw6ILteSlST6
In reply to: News_Amazon's post

Phase 3 of trying to get rid of sellers who fulfill their own orders is in effect. Obviously, Amazon is edging towards getting rid of FBM. Nothing tells you how much they hate us, more than putting a metric out there that we have ZERO control over. Ridiculous. This is Amazon jumping the shark right here.

That said, we're at 96.7 percent right now. We all know what will happen during the holidays though, and it'll be game over for us all, through NO FAULT of our own.

551
user profile
Seller_M2RiNAEPWewxa
In reply to: News_Amazon's post

We directly ship FBM orders from India, and maintain good OTDR by using fast shipping methods and on time dispatch.

If we increase our delivery and handling time, then it will be difficult to get orders.

Sometimes, customer aren't available at home when courier reaches their doorstep, it may result in delayed delivery.

This is not our fault nor the fault of delivery company if customer isn't available at home at the time of delivery.

Out of 10 orders if 1 customer is not available at home and delivery got delayed then our OTDR will decrease the accepted value, without any fault.

The accepted value for overseas sellers must be 80%.

We really want to use Amazon BUY SHIPPING features but they are not available in India, it will be very difficult for overseas sellers to maintain OTDR below accepted level.

Please look into this and make some ease for overseas FBM sellers.

65
user profile
Seller_lYu3XZvMfxm0F
In reply to: News_Amazon's post

Oh this gets even better! Amazon has been sneaking changes into your Shipping Settings: Delivery Times ("Managed by Amazon")

I saw this email today, saying that I was under 90%, and would have my listings disabled in the future.

Unbelieving, I checked the orders they quoted as being too late, but they were within my Delivery Times in Shipping Settings. ??

I found they'd paved over my set shipping times in favor of "Managed by Amazon".

Sneaky, sneaky. So Amazon quotes over-optimistic delivery times, and then beats me over the head with them when the occasional package falls outside their unrealistic quote.

Amazon: "Heads I win, Tails you lose."

Thankfully, I was able to disable MbA, and return to my delivery times.

Check your Shipping Templates folks. Amazon has been up to mischief.

320
user profile
Seller_8E2W4sWZI4a7g
In reply to: News_Amazon's post

So, we ship on time and it's delivered late…but yet the seller is responsible? Is 2 + 2 still 4 or is it 5 now?

My understanding is late delivery was calculated but never counted against the seller. Why? Because if the seller shipped late that would cause the ODR hit, and the late delivery was simply the possible outcome that justified the hit. I actually always felt that a package shipped late should be cancelled out if it was delivered on time.

This is completely out there and with this to begin at the start of holiday season…My joy is slowly slipping away in this business.

220
user profile
Seller_2U6WP5eJxL5Dp
In reply to: News_Amazon's post

Our OTDR was 95% when we controlled the settings. Now Amazon is in control of our delivery windows and our OTDR is 91%. Not only can we not control carrier delays but we also can't stop amazon from show what they have calculated as the perfect window. I would love to live right at 91% and be in constant fear of losing my ability to sell.

230
user profile
Seller_dZMpCpY87mFdg
In reply to: News_Amazon's post

This took me about 2 minutes to find, and I'm sure I could locate numerous trackings like this if I looked a little harder.

An "operating conditions" delay, followed by a "railroad failure" delay. Two different delays on the same shipment and it hasn't even been delivered yet.

There's nothing that handling time can be set to in order to reliably account for this kind of stuff. Especially not without foregoing all of your Buy Boxes.

If an order is shipped on time, what the carrier does from there shouldn't be held against sellers at all.

img
290
user profile
Seller_2ocdeVST6pSqj
In reply to: News_Amazon's post

This entire thing is an outrage, I think thats it for us were going to have no choice but to quit Amazon. They finally found the final nail to hammer out sellers and businesses with. None of it makes any sense and there is no way to manage and control all of that. Whoever came up with this, too many geeks in the kitchen, should be fired! Total nightmare all of this is. So what exactly are they changing in the shipping templates without telling us??? its all confusing.

280
user profile
Seller_z5V2bzL4Y3z3E
In reply to: News_Amazon's post

I am doing good with my manual settings so leave them alone, especially my handling times. I know what I am capable of doing better than you do.

260
user profile
Seller_NTtgyr4S9sRAA
In reply to: News_Amazon's post

So not only are sellers now going to be held to otdr even though we have no control over carrier delays, but y'all are also going to make the max shipping window dramatically shorter for both standard and free shipping options. Cool, so a bunch of people will be suspended from MF come Christmas.

210
user profile
Seller_7rNklHYkq1IwY
In reply to: News_Amazon's post

And...this is part of the problem. Do sellers have any discretionary decisions in this process or implementation?

user profile
Jim_Amazon
Whether a disruption is considered to be major is a discretionary decision made by Amazon.
View post
170
user profile
News_Amazon

New updates to our on-time delivery policy and shipping settings

Fast and accurate delivery is essential for customers and often determines where they choose to shop. Over time, we've learned that the best way to ensure reliable on-time delivery for customers is to set accurate handling and transit times and to choose reliable shipping services. To help reduce late deliveries and improve delivery speeds, we’re changing our on-time delivery rate (OTDR) policy.

Effective September 25, 2024, you'll need to maintain a minimum 90% OTDR without promise extensions to have seller-fulfilled products listed on Amazon.com. We will start by addressing sellers with the lowest OTDR performance. For a great customer experience, we recommend that you maintain a 95% or greater OTDR for all seller-fulfilled orders. This policy does not apply to offers using the Fulfillment by Amazon (FBA) service because sellers are not responsible for on-time delivery promises for FBA orders.

Also, we'll make the following changes to shipping settings to help sellers with Professional selling plans set accurate delivery dates:


  • Transit time settings: On August 25, 2024, our transit time requirements will be updated to match the delivery capabilities of shipping services. If you're shipping within the contiguous United States (excluding Hawaii, Alaska, and US territories), you can set a maximum transit time of five days for standard shipping and eight days for free economy shipping. To learn more, go to Default transit time.

Note: The 5 day maximum Transit Time applies to all SKUs except media such as Books, Magazines, and DVDs.

  • Handling time settings: On September 25, 2024, to help improve the accuracy of handling time, we'll enable automated handling time for sellers that have a manually configured handling time that is two or more days slower than their actual handling time (also known as a handling time gap). To see your handling time gap, review your Fulfillment Insight dashboard.

We understand changes like this are significant and require time to prepare. You can manage your delivery dates using the tools we've provided, or you can manually adjust your transit time and handling time settings. We designed these tools to set accurate delivery dates, reduce late deliveries, and to meet or exceed the minimum OTDR requirement, and because Amazon is making calculations on your behalf that affect OTDR, you will get OTDR protection from late deliveries on items shipped through standard shipping if you use all three tools as follows:


  • Shipping Settings Automation (SSA), for Professional selling plans, sets accurate delivery dates through automated transit time calculations of your preferred shipping services. You must choose one of the preferred ship methods in the SSA templates, which will mark the transit time on the shipping template as "Managed by Amazon."
  • Automated handling time, for Professional selling plans, sets accurate handling times per SKU based on how long it usually takes you to pass each SKU to carriers. You must ensure that automated handling time is enabled in your shipping settings.
  • Amazon Buy Shipping, for both Professional and Individual selling plans, sells shipping labels that use highly-reliable ship methods. You can use Amazon Buy Shipping through Manage Orders, Shipping API, Veeqo, or select multi-channel integrators with access to Amazon Buy Shipping. You must choose shipping labels marked as "OTDR Protected" when using Amazon Buy Shipping or Veeqo.

You'll receive an email with your current OTDR and recommendations on how to improve if you're below the minimum requirement. To learn more, review your OTDR on your Account Health dashboard or go to On-time delivery.

5.4K views
509 replies
Tags:News and Announcements
5203
Reply
user profile

New updates to our on-time delivery policy and shipping settings

by News_Amazon

Fast and accurate delivery is essential for customers and often determines where they choose to shop. Over time, we've learned that the best way to ensure reliable on-time delivery for customers is to set accurate handling and transit times and to choose reliable shipping services. To help reduce late deliveries and improve delivery speeds, we’re changing our on-time delivery rate (OTDR) policy.

Effective September 25, 2024, you'll need to maintain a minimum 90% OTDR without promise extensions to have seller-fulfilled products listed on Amazon.com. We will start by addressing sellers with the lowest OTDR performance. For a great customer experience, we recommend that you maintain a 95% or greater OTDR for all seller-fulfilled orders. This policy does not apply to offers using the Fulfillment by Amazon (FBA) service because sellers are not responsible for on-time delivery promises for FBA orders.

Also, we'll make the following changes to shipping settings to help sellers with Professional selling plans set accurate delivery dates:


  • Transit time settings: On August 25, 2024, our transit time requirements will be updated to match the delivery capabilities of shipping services. If you're shipping within the contiguous United States (excluding Hawaii, Alaska, and US territories), you can set a maximum transit time of five days for standard shipping and eight days for free economy shipping. To learn more, go to Default transit time.

Note: The 5 day maximum Transit Time applies to all SKUs except media such as Books, Magazines, and DVDs.

  • Handling time settings: On September 25, 2024, to help improve the accuracy of handling time, we'll enable automated handling time for sellers that have a manually configured handling time that is two or more days slower than their actual handling time (also known as a handling time gap). To see your handling time gap, review your Fulfillment Insight dashboard.

We understand changes like this are significant and require time to prepare. You can manage your delivery dates using the tools we've provided, or you can manually adjust your transit time and handling time settings. We designed these tools to set accurate delivery dates, reduce late deliveries, and to meet or exceed the minimum OTDR requirement, and because Amazon is making calculations on your behalf that affect OTDR, you will get OTDR protection from late deliveries on items shipped through standard shipping if you use all three tools as follows:


  • Shipping Settings Automation (SSA), for Professional selling plans, sets accurate delivery dates through automated transit time calculations of your preferred shipping services. You must choose one of the preferred ship methods in the SSA templates, which will mark the transit time on the shipping template as "Managed by Amazon."
  • Automated handling time, for Professional selling plans, sets accurate handling times per SKU based on how long it usually takes you to pass each SKU to carriers. You must ensure that automated handling time is enabled in your shipping settings.
  • Amazon Buy Shipping, for both Professional and Individual selling plans, sells shipping labels that use highly-reliable ship methods. You can use Amazon Buy Shipping through Manage Orders, Shipping API, Veeqo, or select multi-channel integrators with access to Amazon Buy Shipping. You must choose shipping labels marked as "OTDR Protected" when using Amazon Buy Shipping or Veeqo.

You'll receive an email with your current OTDR and recommendations on how to improve if you're below the minimum requirement. To learn more, review your OTDR on your Account Health dashboard or go to On-time delivery.

Tags:News and Announcements
5203
5.4K views
509 replies
Reply
509 replies
509 replies
Quick filters
Sort by
user profile
Seller_7kHeDoyCrs2Hc
In reply to: News_Amazon's post

How are LTL deliveries going to work? These shipments require appointments to make sure someone is home to receive the shipment. This can cause significant delays from the customers side that are completely out of the sellers control.

180
user profile
Seller_4lw6ILteSlST6
In reply to: News_Amazon's post

Phase 3 of trying to get rid of sellers who fulfill their own orders is in effect. Obviously, Amazon is edging towards getting rid of FBM. Nothing tells you how much they hate us, more than putting a metric out there that we have ZERO control over. Ridiculous. This is Amazon jumping the shark right here.

That said, we're at 96.7 percent right now. We all know what will happen during the holidays though, and it'll be game over for us all, through NO FAULT of our own.

551
user profile
Seller_M2RiNAEPWewxa
In reply to: News_Amazon's post

We directly ship FBM orders from India, and maintain good OTDR by using fast shipping methods and on time dispatch.

If we increase our delivery and handling time, then it will be difficult to get orders.

Sometimes, customer aren't available at home when courier reaches their doorstep, it may result in delayed delivery.

This is not our fault nor the fault of delivery company if customer isn't available at home at the time of delivery.

Out of 10 orders if 1 customer is not available at home and delivery got delayed then our OTDR will decrease the accepted value, without any fault.

The accepted value for overseas sellers must be 80%.

We really want to use Amazon BUY SHIPPING features but they are not available in India, it will be very difficult for overseas sellers to maintain OTDR below accepted level.

Please look into this and make some ease for overseas FBM sellers.

65
user profile
Seller_lYu3XZvMfxm0F
In reply to: News_Amazon's post

Oh this gets even better! Amazon has been sneaking changes into your Shipping Settings: Delivery Times ("Managed by Amazon")

I saw this email today, saying that I was under 90%, and would have my listings disabled in the future.

Unbelieving, I checked the orders they quoted as being too late, but they were within my Delivery Times in Shipping Settings. ??

I found they'd paved over my set shipping times in favor of "Managed by Amazon".

Sneaky, sneaky. So Amazon quotes over-optimistic delivery times, and then beats me over the head with them when the occasional package falls outside their unrealistic quote.

Amazon: "Heads I win, Tails you lose."

Thankfully, I was able to disable MbA, and return to my delivery times.

Check your Shipping Templates folks. Amazon has been up to mischief.

320
user profile
Seller_8E2W4sWZI4a7g
In reply to: News_Amazon's post

So, we ship on time and it's delivered late…but yet the seller is responsible? Is 2 + 2 still 4 or is it 5 now?

My understanding is late delivery was calculated but never counted against the seller. Why? Because if the seller shipped late that would cause the ODR hit, and the late delivery was simply the possible outcome that justified the hit. I actually always felt that a package shipped late should be cancelled out if it was delivered on time.

This is completely out there and with this to begin at the start of holiday season…My joy is slowly slipping away in this business.

220
user profile
Seller_2U6WP5eJxL5Dp
In reply to: News_Amazon's post

Our OTDR was 95% when we controlled the settings. Now Amazon is in control of our delivery windows and our OTDR is 91%. Not only can we not control carrier delays but we also can't stop amazon from show what they have calculated as the perfect window. I would love to live right at 91% and be in constant fear of losing my ability to sell.

230
user profile
Seller_dZMpCpY87mFdg
In reply to: News_Amazon's post

This took me about 2 minutes to find, and I'm sure I could locate numerous trackings like this if I looked a little harder.

An "operating conditions" delay, followed by a "railroad failure" delay. Two different delays on the same shipment and it hasn't even been delivered yet.

There's nothing that handling time can be set to in order to reliably account for this kind of stuff. Especially not without foregoing all of your Buy Boxes.

If an order is shipped on time, what the carrier does from there shouldn't be held against sellers at all.

img
290
user profile
Seller_2ocdeVST6pSqj
In reply to: News_Amazon's post

This entire thing is an outrage, I think thats it for us were going to have no choice but to quit Amazon. They finally found the final nail to hammer out sellers and businesses with. None of it makes any sense and there is no way to manage and control all of that. Whoever came up with this, too many geeks in the kitchen, should be fired! Total nightmare all of this is. So what exactly are they changing in the shipping templates without telling us??? its all confusing.

280
user profile
Seller_z5V2bzL4Y3z3E
In reply to: News_Amazon's post

I am doing good with my manual settings so leave them alone, especially my handling times. I know what I am capable of doing better than you do.

260
user profile
Seller_NTtgyr4S9sRAA
In reply to: News_Amazon's post

So not only are sellers now going to be held to otdr even though we have no control over carrier delays, but y'all are also going to make the max shipping window dramatically shorter for both standard and free shipping options. Cool, so a bunch of people will be suspended from MF come Christmas.

210
user profile
Seller_7rNklHYkq1IwY
In reply to: News_Amazon's post

And...this is part of the problem. Do sellers have any discretionary decisions in this process or implementation?

user profile
Jim_Amazon
Whether a disruption is considered to be major is a discretionary decision made by Amazon.
View post
170
user profile
Seller_7kHeDoyCrs2Hc
In reply to: News_Amazon's post

How are LTL deliveries going to work? These shipments require appointments to make sure someone is home to receive the shipment. This can cause significant delays from the customers side that are completely out of the sellers control.

180
user profile
Seller_7kHeDoyCrs2Hc
In reply to: News_Amazon's post

How are LTL deliveries going to work? These shipments require appointments to make sure someone is home to receive the shipment. This can cause significant delays from the customers side that are completely out of the sellers control.

180
Reply
user profile
Seller_4lw6ILteSlST6
In reply to: News_Amazon's post

Phase 3 of trying to get rid of sellers who fulfill their own orders is in effect. Obviously, Amazon is edging towards getting rid of FBM. Nothing tells you how much they hate us, more than putting a metric out there that we have ZERO control over. Ridiculous. This is Amazon jumping the shark right here.

That said, we're at 96.7 percent right now. We all know what will happen during the holidays though, and it'll be game over for us all, through NO FAULT of our own.

551
user profile
Seller_4lw6ILteSlST6
In reply to: News_Amazon's post

Phase 3 of trying to get rid of sellers who fulfill their own orders is in effect. Obviously, Amazon is edging towards getting rid of FBM. Nothing tells you how much they hate us, more than putting a metric out there that we have ZERO control over. Ridiculous. This is Amazon jumping the shark right here.

That said, we're at 96.7 percent right now. We all know what will happen during the holidays though, and it'll be game over for us all, through NO FAULT of our own.

551
Reply
user profile
Seller_M2RiNAEPWewxa
In reply to: News_Amazon's post

We directly ship FBM orders from India, and maintain good OTDR by using fast shipping methods and on time dispatch.

If we increase our delivery and handling time, then it will be difficult to get orders.

Sometimes, customer aren't available at home when courier reaches their doorstep, it may result in delayed delivery.

This is not our fault nor the fault of delivery company if customer isn't available at home at the time of delivery.

Out of 10 orders if 1 customer is not available at home and delivery got delayed then our OTDR will decrease the accepted value, without any fault.

The accepted value for overseas sellers must be 80%.

We really want to use Amazon BUY SHIPPING features but they are not available in India, it will be very difficult for overseas sellers to maintain OTDR below accepted level.

Please look into this and make some ease for overseas FBM sellers.

65
user profile
Seller_M2RiNAEPWewxa
In reply to: News_Amazon's post

We directly ship FBM orders from India, and maintain good OTDR by using fast shipping methods and on time dispatch.

If we increase our delivery and handling time, then it will be difficult to get orders.

Sometimes, customer aren't available at home when courier reaches their doorstep, it may result in delayed delivery.

This is not our fault nor the fault of delivery company if customer isn't available at home at the time of delivery.

Out of 10 orders if 1 customer is not available at home and delivery got delayed then our OTDR will decrease the accepted value, without any fault.

The accepted value for overseas sellers must be 80%.

We really want to use Amazon BUY SHIPPING features but they are not available in India, it will be very difficult for overseas sellers to maintain OTDR below accepted level.

Please look into this and make some ease for overseas FBM sellers.

65
Reply
user profile
Seller_lYu3XZvMfxm0F
In reply to: News_Amazon's post

Oh this gets even better! Amazon has been sneaking changes into your Shipping Settings: Delivery Times ("Managed by Amazon")

I saw this email today, saying that I was under 90%, and would have my listings disabled in the future.

Unbelieving, I checked the orders they quoted as being too late, but they were within my Delivery Times in Shipping Settings. ??

I found they'd paved over my set shipping times in favor of "Managed by Amazon".

Sneaky, sneaky. So Amazon quotes over-optimistic delivery times, and then beats me over the head with them when the occasional package falls outside their unrealistic quote.

Amazon: "Heads I win, Tails you lose."

Thankfully, I was able to disable MbA, and return to my delivery times.

Check your Shipping Templates folks. Amazon has been up to mischief.

320
user profile
Seller_lYu3XZvMfxm0F
In reply to: News_Amazon's post

Oh this gets even better! Amazon has been sneaking changes into your Shipping Settings: Delivery Times ("Managed by Amazon")

I saw this email today, saying that I was under 90%, and would have my listings disabled in the future.

Unbelieving, I checked the orders they quoted as being too late, but they were within my Delivery Times in Shipping Settings. ??

I found they'd paved over my set shipping times in favor of "Managed by Amazon".

Sneaky, sneaky. So Amazon quotes over-optimistic delivery times, and then beats me over the head with them when the occasional package falls outside their unrealistic quote.

Amazon: "Heads I win, Tails you lose."

Thankfully, I was able to disable MbA, and return to my delivery times.

Check your Shipping Templates folks. Amazon has been up to mischief.

320
Reply
user profile
Seller_8E2W4sWZI4a7g
In reply to: News_Amazon's post

So, we ship on time and it's delivered late…but yet the seller is responsible? Is 2 + 2 still 4 or is it 5 now?

My understanding is late delivery was calculated but never counted against the seller. Why? Because if the seller shipped late that would cause the ODR hit, and the late delivery was simply the possible outcome that justified the hit. I actually always felt that a package shipped late should be cancelled out if it was delivered on time.

This is completely out there and with this to begin at the start of holiday season…My joy is slowly slipping away in this business.

220
user profile
Seller_8E2W4sWZI4a7g
In reply to: News_Amazon's post

So, we ship on time and it's delivered late…but yet the seller is responsible? Is 2 + 2 still 4 or is it 5 now?

My understanding is late delivery was calculated but never counted against the seller. Why? Because if the seller shipped late that would cause the ODR hit, and the late delivery was simply the possible outcome that justified the hit. I actually always felt that a package shipped late should be cancelled out if it was delivered on time.

This is completely out there and with this to begin at the start of holiday season…My joy is slowly slipping away in this business.

220
Reply
user profile
Seller_2U6WP5eJxL5Dp
In reply to: News_Amazon's post

Our OTDR was 95% when we controlled the settings. Now Amazon is in control of our delivery windows and our OTDR is 91%. Not only can we not control carrier delays but we also can't stop amazon from show what they have calculated as the perfect window. I would love to live right at 91% and be in constant fear of losing my ability to sell.

230
user profile
Seller_2U6WP5eJxL5Dp
In reply to: News_Amazon's post

Our OTDR was 95% when we controlled the settings. Now Amazon is in control of our delivery windows and our OTDR is 91%. Not only can we not control carrier delays but we also can't stop amazon from show what they have calculated as the perfect window. I would love to live right at 91% and be in constant fear of losing my ability to sell.

230
Reply
user profile
Seller_dZMpCpY87mFdg
In reply to: News_Amazon's post

This took me about 2 minutes to find, and I'm sure I could locate numerous trackings like this if I looked a little harder.

An "operating conditions" delay, followed by a "railroad failure" delay. Two different delays on the same shipment and it hasn't even been delivered yet.

There's nothing that handling time can be set to in order to reliably account for this kind of stuff. Especially not without foregoing all of your Buy Boxes.

If an order is shipped on time, what the carrier does from there shouldn't be held against sellers at all.

img
290
user profile
Seller_dZMpCpY87mFdg
In reply to: News_Amazon's post

This took me about 2 minutes to find, and I'm sure I could locate numerous trackings like this if I looked a little harder.

An "operating conditions" delay, followed by a "railroad failure" delay. Two different delays on the same shipment and it hasn't even been delivered yet.

There's nothing that handling time can be set to in order to reliably account for this kind of stuff. Especially not without foregoing all of your Buy Boxes.

If an order is shipped on time, what the carrier does from there shouldn't be held against sellers at all.

img
290
Reply
user profile
Seller_2ocdeVST6pSqj
In reply to: News_Amazon's post

This entire thing is an outrage, I think thats it for us were going to have no choice but to quit Amazon. They finally found the final nail to hammer out sellers and businesses with. None of it makes any sense and there is no way to manage and control all of that. Whoever came up with this, too many geeks in the kitchen, should be fired! Total nightmare all of this is. So what exactly are they changing in the shipping templates without telling us??? its all confusing.

280
user profile
Seller_2ocdeVST6pSqj
In reply to: News_Amazon's post

This entire thing is an outrage, I think thats it for us were going to have no choice but to quit Amazon. They finally found the final nail to hammer out sellers and businesses with. None of it makes any sense and there is no way to manage and control all of that. Whoever came up with this, too many geeks in the kitchen, should be fired! Total nightmare all of this is. So what exactly are they changing in the shipping templates without telling us??? its all confusing.

280
Reply
user profile
Seller_z5V2bzL4Y3z3E
In reply to: News_Amazon's post

I am doing good with my manual settings so leave them alone, especially my handling times. I know what I am capable of doing better than you do.

260
user profile
Seller_z5V2bzL4Y3z3E
In reply to: News_Amazon's post

I am doing good with my manual settings so leave them alone, especially my handling times. I know what I am capable of doing better than you do.

260
Reply
user profile
Seller_NTtgyr4S9sRAA
In reply to: News_Amazon's post

So not only are sellers now going to be held to otdr even though we have no control over carrier delays, but y'all are also going to make the max shipping window dramatically shorter for both standard and free shipping options. Cool, so a bunch of people will be suspended from MF come Christmas.

210
user profile
Seller_NTtgyr4S9sRAA
In reply to: News_Amazon's post

So not only are sellers now going to be held to otdr even though we have no control over carrier delays, but y'all are also going to make the max shipping window dramatically shorter for both standard and free shipping options. Cool, so a bunch of people will be suspended from MF come Christmas.

210
Reply
user profile
Seller_7rNklHYkq1IwY
In reply to: News_Amazon's post

And...this is part of the problem. Do sellers have any discretionary decisions in this process or implementation?

user profile
Jim_Amazon
Whether a disruption is considered to be major is a discretionary decision made by Amazon.
View post
170
user profile
Seller_7rNklHYkq1IwY
In reply to: News_Amazon's post

And...this is part of the problem. Do sellers have any discretionary decisions in this process or implementation?

user profile
Jim_Amazon
Whether a disruption is considered to be major is a discretionary decision made by Amazon.
View post
170
Reply

Similar Discussions

Similar Discussions

Go to original post