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Seller_UeHds4TXa2OrO

Return Request for an item that wasn't delivered

Hello Guys.

I had an order on the 24th of last month. shipped on time FBM and shipping was bought through amazon’s platform. on the 15th of this month I received a message from the buyer that states: (My package has gotten lost and I would like a refund.)

checked tracking and it states that it wasn’t delivered yet. so my reply to the customer was:
(We are sorry to hear that your package never arrived.
You are eligible to request a refund under the A-to-Z Guarantee if “You have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner. Note: Amazon also require you to wait 48 hours after contacting the seller before you are eligible to request a refund.”
Requesting an A-to-Z Guarantee Refund
To request a refund on an eligible order:

  1. Go to Your Orders.
  2. Locate your order in the list and click Problem with order.
  3. Select “Package didn’t arrive” from the list.
  4. Select Request refund.
  5. Enter your comments in the text box.
  6. Select Submit
    Note: Refund requests can take up to one week to investigate. Amazon will notify you of their decision via the email address associated with your account. To view the status of your request, locate your order in the list on the Your Orders page and select Problem with order.
    To receive the maximum refund allowed you need to select “Package didn’t arrive”)

Today I received a “return” request from the buyer!!
Return reason: Missing parts or accessories
Customer comments: Never Received package

I am not sure if the customer isn’t bright enough to know the difference between return and refund, or that they never found a package didn’t arrive button.
What would you do in a case like this? according to the tracking, the item was never delivered.

399 views
7 replies
Tags:A to Z Claims, Customer, Refunds
00
Reply
user profile
Seller_UeHds4TXa2OrO

Return Request for an item that wasn't delivered

Hello Guys.

I had an order on the 24th of last month. shipped on time FBM and shipping was bought through amazon’s platform. on the 15th of this month I received a message from the buyer that states: (My package has gotten lost and I would like a refund.)

checked tracking and it states that it wasn’t delivered yet. so my reply to the customer was:
(We are sorry to hear that your package never arrived.
You are eligible to request a refund under the A-to-Z Guarantee if “You have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner. Note: Amazon also require you to wait 48 hours after contacting the seller before you are eligible to request a refund.”
Requesting an A-to-Z Guarantee Refund
To request a refund on an eligible order:

  1. Go to Your Orders.
  2. Locate your order in the list and click Problem with order.
  3. Select “Package didn’t arrive” from the list.
  4. Select Request refund.
  5. Enter your comments in the text box.
  6. Select Submit
    Note: Refund requests can take up to one week to investigate. Amazon will notify you of their decision via the email address associated with your account. To view the status of your request, locate your order in the list on the Your Orders page and select Problem with order.
    To receive the maximum refund allowed you need to select “Package didn’t arrive”)

Today I received a “return” request from the buyer!!
Return reason: Missing parts or accessories
Customer comments: Never Received package

I am not sure if the customer isn’t bright enough to know the difference between return and refund, or that they never found a package didn’t arrive button.
What would you do in a case like this? according to the tracking, the item was never delivered.

399 views
7 replies
Tags:A to Z Claims, Customer, Refunds
00
Reply
7 replies
user profile
Seller_DZ1maDmp7Xt2o

GardenEden

Well the first thing I would do is to accept the return, give them your official return address…

At that point the ball’s in their Court…

There is no litmus test for shopping on the internet, or even shopping on Amazon…

And worrying about their comprehension, could drive you crazy…

00
user profile
Seller_DdmPiA1p1S2Wu

I had the same thing happen recently. I just authorized the return, and in the return instructions I again explained that they need to file the A-Z, and to follow the directions in the message I had sent to them. That way Amazon’s system is happy that the return has been authorized, and you are telling them yet again how they should be proceeding. In my case it didn’t auto-authorize, though, because Amazon’s system for some unknown reason thought the item was hazardous, although it isn’t, so it got the “Hazmat” message and wanted me to manually authorize the return, so if Amazon auto-authorizes, this probably wouldn’t work.

00
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user profile
Seller_UeHds4TXa2OrO

Return Request for an item that wasn't delivered

Hello Guys.

I had an order on the 24th of last month. shipped on time FBM and shipping was bought through amazon’s platform. on the 15th of this month I received a message from the buyer that states: (My package has gotten lost and I would like a refund.)

checked tracking and it states that it wasn’t delivered yet. so my reply to the customer was:
(We are sorry to hear that your package never arrived.
You are eligible to request a refund under the A-to-Z Guarantee if “You have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner. Note: Amazon also require you to wait 48 hours after contacting the seller before you are eligible to request a refund.”
Requesting an A-to-Z Guarantee Refund
To request a refund on an eligible order:

  1. Go to Your Orders.
  2. Locate your order in the list and click Problem with order.
  3. Select “Package didn’t arrive” from the list.
  4. Select Request refund.
  5. Enter your comments in the text box.
  6. Select Submit
    Note: Refund requests can take up to one week to investigate. Amazon will notify you of their decision via the email address associated with your account. To view the status of your request, locate your order in the list on the Your Orders page and select Problem with order.
    To receive the maximum refund allowed you need to select “Package didn’t arrive”)

Today I received a “return” request from the buyer!!
Return reason: Missing parts or accessories
Customer comments: Never Received package

I am not sure if the customer isn’t bright enough to know the difference between return and refund, or that they never found a package didn’t arrive button.
What would you do in a case like this? according to the tracking, the item was never delivered.

399 views
7 replies
Tags:A to Z Claims, Customer, Refunds
00
Reply
user profile
Seller_UeHds4TXa2OrO

Return Request for an item that wasn't delivered

Hello Guys.

I had an order on the 24th of last month. shipped on time FBM and shipping was bought through amazon’s platform. on the 15th of this month I received a message from the buyer that states: (My package has gotten lost and I would like a refund.)

checked tracking and it states that it wasn’t delivered yet. so my reply to the customer was:
(We are sorry to hear that your package never arrived.
You are eligible to request a refund under the A-to-Z Guarantee if “You have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner. Note: Amazon also require you to wait 48 hours after contacting the seller before you are eligible to request a refund.”
Requesting an A-to-Z Guarantee Refund
To request a refund on an eligible order:

  1. Go to Your Orders.
  2. Locate your order in the list and click Problem with order.
  3. Select “Package didn’t arrive” from the list.
  4. Select Request refund.
  5. Enter your comments in the text box.
  6. Select Submit
    Note: Refund requests can take up to one week to investigate. Amazon will notify you of their decision via the email address associated with your account. To view the status of your request, locate your order in the list on the Your Orders page and select Problem with order.
    To receive the maximum refund allowed you need to select “Package didn’t arrive”)

Today I received a “return” request from the buyer!!
Return reason: Missing parts or accessories
Customer comments: Never Received package

I am not sure if the customer isn’t bright enough to know the difference between return and refund, or that they never found a package didn’t arrive button.
What would you do in a case like this? according to the tracking, the item was never delivered.

399 views
7 replies
Tags:A to Z Claims, Customer, Refunds
00
Reply
user profile

Return Request for an item that wasn't delivered

by Seller_UeHds4TXa2OrO

Hello Guys.

I had an order on the 24th of last month. shipped on time FBM and shipping was bought through amazon’s platform. on the 15th of this month I received a message from the buyer that states: (My package has gotten lost and I would like a refund.)

checked tracking and it states that it wasn’t delivered yet. so my reply to the customer was:
(We are sorry to hear that your package never arrived.
You are eligible to request a refund under the A-to-Z Guarantee if “You have not received your package and three days have passed since the maximum estimated delivery date or the tracking shows a delivery confirmation, whichever is sooner. Note: Amazon also require you to wait 48 hours after contacting the seller before you are eligible to request a refund.”
Requesting an A-to-Z Guarantee Refund
To request a refund on an eligible order:

  1. Go to Your Orders.
  2. Locate your order in the list and click Problem with order.
  3. Select “Package didn’t arrive” from the list.
  4. Select Request refund.
  5. Enter your comments in the text box.
  6. Select Submit
    Note: Refund requests can take up to one week to investigate. Amazon will notify you of their decision via the email address associated with your account. To view the status of your request, locate your order in the list on the Your Orders page and select Problem with order.
    To receive the maximum refund allowed you need to select “Package didn’t arrive”)

Today I received a “return” request from the buyer!!
Return reason: Missing parts or accessories
Customer comments: Never Received package

I am not sure if the customer isn’t bright enough to know the difference between return and refund, or that they never found a package didn’t arrive button.
What would you do in a case like this? according to the tracking, the item was never delivered.

Tags:A to Z Claims, Customer, Refunds
00
399 views
7 replies
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7 replies
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Seller_DZ1maDmp7Xt2o

GardenEden

Well the first thing I would do is to accept the return, give them your official return address…

At that point the ball’s in their Court…

There is no litmus test for shopping on the internet, or even shopping on Amazon…

And worrying about their comprehension, could drive you crazy…

00
user profile
Seller_DdmPiA1p1S2Wu

I had the same thing happen recently. I just authorized the return, and in the return instructions I again explained that they need to file the A-Z, and to follow the directions in the message I had sent to them. That way Amazon’s system is happy that the return has been authorized, and you are telling them yet again how they should be proceeding. In my case it didn’t auto-authorize, though, because Amazon’s system for some unknown reason thought the item was hazardous, although it isn’t, so it got the “Hazmat” message and wanted me to manually authorize the return, so if Amazon auto-authorizes, this probably wouldn’t work.

00
There are no more posts to display
user profile
Seller_DZ1maDmp7Xt2o

GardenEden

Well the first thing I would do is to accept the return, give them your official return address…

At that point the ball’s in their Court…

There is no litmus test for shopping on the internet, or even shopping on Amazon…

And worrying about their comprehension, could drive you crazy…

00
user profile
Seller_DZ1maDmp7Xt2o

GardenEden

Well the first thing I would do is to accept the return, give them your official return address…

At that point the ball’s in their Court…

There is no litmus test for shopping on the internet, or even shopping on Amazon…

And worrying about their comprehension, could drive you crazy…

00
Reply
user profile
Seller_DdmPiA1p1S2Wu

I had the same thing happen recently. I just authorized the return, and in the return instructions I again explained that they need to file the A-Z, and to follow the directions in the message I had sent to them. That way Amazon’s system is happy that the return has been authorized, and you are telling them yet again how they should be proceeding. In my case it didn’t auto-authorize, though, because Amazon’s system for some unknown reason thought the item was hazardous, although it isn’t, so it got the “Hazmat” message and wanted me to manually authorize the return, so if Amazon auto-authorizes, this probably wouldn’t work.

00
user profile
Seller_DdmPiA1p1S2Wu

I had the same thing happen recently. I just authorized the return, and in the return instructions I again explained that they need to file the A-Z, and to follow the directions in the message I had sent to them. That way Amazon’s system is happy that the return has been authorized, and you are telling them yet again how they should be proceeding. In my case it didn’t auto-authorize, though, because Amazon’s system for some unknown reason thought the item was hazardous, although it isn’t, so it got the “Hazmat” message and wanted me to manually authorize the return, so if Amazon auto-authorizes, this probably wouldn’t work.

00
Reply
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