Amazon classes our product as non returnable (may be fair enough, as a food item, but goes out with 5 months shelf life minimum).

Product isn't allowed to be FBA as classed as a prohibited item

I NEVER get A to Z claim, I just get told when Amazon are refunding someone. I get it when it's someone panicking about a delivery missing, but I just had one refund that was bought mid November, and it's now 1 hour from March!

My SAFE - T claims are always rejected, mostly because I refuse to buy shipping through amazon.... even if they grant a refund 90 days over their '30 day policy'

I also can't claim anything for bad deliveries from courier because the orders are 'over 1 litre of liquids'.

Is there anything I'm doing wrong with amazon? Basically a customer has carte blanche of not sending back, not giving me any answers and amazon always giving them a refund without any involvement from me! It just seems so wrong!

Any help much appreciated. I know the courier one can be fixed by changing to one with liquids, but it's just too expensive.