Can Amazon change a listing from generic that shows a brand in the title and brand is listed? It seems when you contact amazon support they say yes you cannot list because the listing has a brand listed in the title therefore you cannot list as generic. Then I say yes the listing looks to me that it should not be generic. Then they say any thing else I can help you with? Well can you change the listing to not be generic? They say NO. OK so amazon cannot change a listing? This is so frustrating.
Case: 16798079231
Can Amazon change a listing from generic that shows a brand in the title and brand is listed? It seems when you contact amazon support they say yes you cannot list because the listing has a brand listed in the title therefore you cannot list as generic. Then I say yes the listing looks to me that it should not be generic. Then they say any thing else I can help you with? Well can you change the listing to not be generic? They say NO. OK so amazon cannot change a listing? This is so frustrating.
Case: 16798079231
I wanted to provide you with a detailed response but Amazon has decided that speaking about IP violations leads to "This post contains inappropriate language".
Can you not apply for permission to list under the proper manufacturer and just ignore the generics?
Amazon will not change a "Generic" listing to a Brand. They will tell you to create a new listing for your brand. (meaning anyone that has a trademark, not just you)
It is crappy because I had to go through this when I was first starting.
Know that whatever listing that you create as generic before you start the process for a trademark will never be able to be changed.
Now this is 4 years ago so maybe Amazon changed the rules since then...
The best thing to do is contact the owner of the brand and let them know what is going on. They can kill the listing. If you do not have an LOA from the manufacturer, then you cannot list it either.
gating everything with no rhyme or reason has led to this and countless straight up counterfeit items replacing the authentic ones. I've tried to explain this to no avail.
Hi there @Seller_TWnW8floVL2KP,
I apologize but per Amazon policy a product's Brand, including status as Generic, should not be changed. You can see more about this in the Detail Page Rules:
Any major Brand Name change requests are considered re-branding and will not be supported. To protect Customer trust and ensure catalog quality, we ask that you create a new ASIN for the new product.
You will need to make a new ASIN for the product and list the product with the correct Brand. Thank you for your understanding.
-Glenn
Hi there @Seller_TWnW8floVL2KP,
So looking closer at your case and ASIN, this ASIN is not currently generic and has not historically been generic. Can you give me some additional context on what you are trying to do with this ASIN that you are unable to? Thank you for your understanding.
-Glenn
Thank you looking into this. It is very confusing. See the attached screen shot. I am not trying to do anything special. I am just trying to list the product for sale. So I go to add a product, input the asin, choose new for condition, the listing opens and then the popup for the Error5885 appears. I don't want to change anything in the listing.
Thanks for your details @Seller_TWnW8floVL2KP,
I'm currently investigating this ASIN with my internal team. I can't guarantee I will be able to get this ASIN reinstated, but I will do what I can to get further details. Thank you for your understanding.
-Glenn
Thank You for your effort. This is not the first time this has happened on an ASIN. Is there a way to explain this situation better to customer support?
Hey there @Seller_XjrBpQ8DEdtPb,
I've looked into the issue and there are a number of problems with this ASIN. The issues with the product have to do with the product not properly tying to the Brand correctly causing the product to be identified as generic. Unfortunately this issue can only be resolved by the Brand Owner. I would recommend that you reach out to the Brand Owner to fix the issues with this product as only the Brand Owner can fix this ASIN. Thank you for your understanding.
-Glenn
Thank You for looking into the problem. Can I ask you how the five sellers of the product have been able to list and sell on the listing? Two of the sellers are FBA? Two sellers came on the listing 9 months ago?
I understand the brand is confusing. If I click on the brand of CAI - SQUARE D eleven pages of results come up. Amazon is identifying Square D and Schneider Electric as brands. Schneider Electric was the old brand name of Square D. Looking at ASIN B07J2WWWD4 from the search. This listing shows in the title the brand square D and brand is listed as Katouigb. This listing is not generic but as you point out the title and brand should cause issues.
ASIN: B07J2VNHLQ Brand listed is same as the ASIN I am inquiring. CAI - Square D. Title is Square D and listing is not generic.
ASIN: B07J66JF97 Same. Brand CAI - Square D Title has Square D not generic.
ASIN: B07J2WLYR6 Same Brand CAI - Square D Title has Square D not generic.
What were the other issues with the listing you mention?
Hi there @Seller_TWnW8floVL2KP,
I'm not able to provide any specific explanations to why other sellers are able to list the product, likely they had live offers before changes occurred to the Brand. The major issues with this ASIN are tied to the Brand, which isn't correct and there appears to be an issue with the UPC not tying to the Brand Owner correctly, making the UPC also invalid per Amazon policy. Ultimately I won't be able to assist you in resolving these errors as the only solutions can only be taken by the Brand Owner. I've exhausted my internal resources looking for additional options, but the core of the issue is that I need the Brand Owner to take action to be able to move forward and I can't reach out to them on your behalf. I apologize for the difficulties this creates.
Thank you for your understanding.
-Glenn
I sell generic products, yet other people just show up and they edit a brand on it. Then if I'm unlucky, they report me and hijack my listing. And Amazon won't help at all, even though it's obvious what's happened. Dang like 80% of my generic listings show a brand name somewhere. Why? Who edited those brand names into my listing? Why Amazon did let it happen? Who knows. No one would solve the issue and it would mentally kill me to contact Amazon for like 200 products one by one, telling them the Brand is wrong and it's a generic product. There is no way that they would help, also, there is no way I could do this for 200 products, spending a day on each. The site became ridiculously messy, hijackers everywhere, they edit pages just like that, add and delete things, yet the person who actually listed the products are blocked from changing the listings. Makes no sense. Having a Trademark violation because of the very same issue. Amazon won't help, no explanation. They just won't.
That is a very good question.
1. Generic products are made for a special purpose. They are made for retailers to purchase, add their brand name upon, add their Company UPC, and sell then as their own.
2. Sellers who simply sell the product as is, without personally branding them, are simply looking for a quick buck. The problem is the sellers who do not label the product soon find out there are 100 others trying to sell the same product, and no one is making any profit.
Can Amazon change a listing from generic that shows a brand in the title and brand is listed? It seems when you contact amazon support they say yes you cannot list because the listing has a brand listed in the title therefore you cannot list as generic. Then I say yes the listing looks to me that it should not be generic. Then they say any thing else I can help you with? Well can you change the listing to not be generic? They say NO. OK so amazon cannot change a listing? This is so frustrating.
Case: 16798079231
Can Amazon change a listing from generic that shows a brand in the title and brand is listed? It seems when you contact amazon support they say yes you cannot list because the listing has a brand listed in the title therefore you cannot list as generic. Then I say yes the listing looks to me that it should not be generic. Then they say any thing else I can help you with? Well can you change the listing to not be generic? They say NO. OK so amazon cannot change a listing? This is so frustrating.
Case: 16798079231
Can Amazon change a listing from generic that shows a brand in the title and brand is listed? It seems when you contact amazon support they say yes you cannot list because the listing has a brand listed in the title therefore you cannot list as generic. Then I say yes the listing looks to me that it should not be generic. Then they say any thing else I can help you with? Well can you change the listing to not be generic? They say NO. OK so amazon cannot change a listing? This is so frustrating.
Case: 16798079231
I wanted to provide you with a detailed response but Amazon has decided that speaking about IP violations leads to "This post contains inappropriate language".
Can you not apply for permission to list under the proper manufacturer and just ignore the generics?
Amazon will not change a "Generic" listing to a Brand. They will tell you to create a new listing for your brand. (meaning anyone that has a trademark, not just you)
It is crappy because I had to go through this when I was first starting.
Know that whatever listing that you create as generic before you start the process for a trademark will never be able to be changed.
Now this is 4 years ago so maybe Amazon changed the rules since then...
The best thing to do is contact the owner of the brand and let them know what is going on. They can kill the listing. If you do not have an LOA from the manufacturer, then you cannot list it either.
gating everything with no rhyme or reason has led to this and countless straight up counterfeit items replacing the authentic ones. I've tried to explain this to no avail.
Hi there @Seller_TWnW8floVL2KP,
I apologize but per Amazon policy a product's Brand, including status as Generic, should not be changed. You can see more about this in the Detail Page Rules:
Any major Brand Name change requests are considered re-branding and will not be supported. To protect Customer trust and ensure catalog quality, we ask that you create a new ASIN for the new product.
You will need to make a new ASIN for the product and list the product with the correct Brand. Thank you for your understanding.
-Glenn
Hi there @Seller_TWnW8floVL2KP,
So looking closer at your case and ASIN, this ASIN is not currently generic and has not historically been generic. Can you give me some additional context on what you are trying to do with this ASIN that you are unable to? Thank you for your understanding.
-Glenn
Thank you looking into this. It is very confusing. See the attached screen shot. I am not trying to do anything special. I am just trying to list the product for sale. So I go to add a product, input the asin, choose new for condition, the listing opens and then the popup for the Error5885 appears. I don't want to change anything in the listing.
Thanks for your details @Seller_TWnW8floVL2KP,
I'm currently investigating this ASIN with my internal team. I can't guarantee I will be able to get this ASIN reinstated, but I will do what I can to get further details. Thank you for your understanding.
-Glenn
Thank You for your effort. This is not the first time this has happened on an ASIN. Is there a way to explain this situation better to customer support?
Hey there @Seller_XjrBpQ8DEdtPb,
I've looked into the issue and there are a number of problems with this ASIN. The issues with the product have to do with the product not properly tying to the Brand correctly causing the product to be identified as generic. Unfortunately this issue can only be resolved by the Brand Owner. I would recommend that you reach out to the Brand Owner to fix the issues with this product as only the Brand Owner can fix this ASIN. Thank you for your understanding.
-Glenn
Thank You for looking into the problem. Can I ask you how the five sellers of the product have been able to list and sell on the listing? Two of the sellers are FBA? Two sellers came on the listing 9 months ago?
I understand the brand is confusing. If I click on the brand of CAI - SQUARE D eleven pages of results come up. Amazon is identifying Square D and Schneider Electric as brands. Schneider Electric was the old brand name of Square D. Looking at ASIN B07J2WWWD4 from the search. This listing shows in the title the brand square D and brand is listed as Katouigb. This listing is not generic but as you point out the title and brand should cause issues.
ASIN: B07J2VNHLQ Brand listed is same as the ASIN I am inquiring. CAI - Square D. Title is Square D and listing is not generic.
ASIN: B07J66JF97 Same. Brand CAI - Square D Title has Square D not generic.
ASIN: B07J2WLYR6 Same Brand CAI - Square D Title has Square D not generic.
What were the other issues with the listing you mention?
Hi there @Seller_TWnW8floVL2KP,
I'm not able to provide any specific explanations to why other sellers are able to list the product, likely they had live offers before changes occurred to the Brand. The major issues with this ASIN are tied to the Brand, which isn't correct and there appears to be an issue with the UPC not tying to the Brand Owner correctly, making the UPC also invalid per Amazon policy. Ultimately I won't be able to assist you in resolving these errors as the only solutions can only be taken by the Brand Owner. I've exhausted my internal resources looking for additional options, but the core of the issue is that I need the Brand Owner to take action to be able to move forward and I can't reach out to them on your behalf. I apologize for the difficulties this creates.
Thank you for your understanding.
-Glenn
I sell generic products, yet other people just show up and they edit a brand on it. Then if I'm unlucky, they report me and hijack my listing. And Amazon won't help at all, even though it's obvious what's happened. Dang like 80% of my generic listings show a brand name somewhere. Why? Who edited those brand names into my listing? Why Amazon did let it happen? Who knows. No one would solve the issue and it would mentally kill me to contact Amazon for like 200 products one by one, telling them the Brand is wrong and it's a generic product. There is no way that they would help, also, there is no way I could do this for 200 products, spending a day on each. The site became ridiculously messy, hijackers everywhere, they edit pages just like that, add and delete things, yet the person who actually listed the products are blocked from changing the listings. Makes no sense. Having a Trademark violation because of the very same issue. Amazon won't help, no explanation. They just won't.
That is a very good question.
1. Generic products are made for a special purpose. They are made for retailers to purchase, add their brand name upon, add their Company UPC, and sell then as their own.
2. Sellers who simply sell the product as is, without personally branding them, are simply looking for a quick buck. The problem is the sellers who do not label the product soon find out there are 100 others trying to sell the same product, and no one is making any profit.
I wanted to provide you with a detailed response but Amazon has decided that speaking about IP violations leads to "This post contains inappropriate language".
I wanted to provide you with a detailed response but Amazon has decided that speaking about IP violations leads to "This post contains inappropriate language".
Can you not apply for permission to list under the proper manufacturer and just ignore the generics?
Can you not apply for permission to list under the proper manufacturer and just ignore the generics?
Amazon will not change a "Generic" listing to a Brand. They will tell you to create a new listing for your brand. (meaning anyone that has a trademark, not just you)
It is crappy because I had to go through this when I was first starting.
Know that whatever listing that you create as generic before you start the process for a trademark will never be able to be changed.
Now this is 4 years ago so maybe Amazon changed the rules since then...
Amazon will not change a "Generic" listing to a Brand. They will tell you to create a new listing for your brand. (meaning anyone that has a trademark, not just you)
It is crappy because I had to go through this when I was first starting.
Know that whatever listing that you create as generic before you start the process for a trademark will never be able to be changed.
Now this is 4 years ago so maybe Amazon changed the rules since then...
The best thing to do is contact the owner of the brand and let them know what is going on. They can kill the listing. If you do not have an LOA from the manufacturer, then you cannot list it either.
The best thing to do is contact the owner of the brand and let them know what is going on. They can kill the listing. If you do not have an LOA from the manufacturer, then you cannot list it either.
gating everything with no rhyme or reason has led to this and countless straight up counterfeit items replacing the authentic ones. I've tried to explain this to no avail.
gating everything with no rhyme or reason has led to this and countless straight up counterfeit items replacing the authentic ones. I've tried to explain this to no avail.
Hi there @Seller_TWnW8floVL2KP,
I apologize but per Amazon policy a product's Brand, including status as Generic, should not be changed. You can see more about this in the Detail Page Rules:
Any major Brand Name change requests are considered re-branding and will not be supported. To protect Customer trust and ensure catalog quality, we ask that you create a new ASIN for the new product.
You will need to make a new ASIN for the product and list the product with the correct Brand. Thank you for your understanding.
-Glenn
Hi there @Seller_TWnW8floVL2KP,
I apologize but per Amazon policy a product's Brand, including status as Generic, should not be changed. You can see more about this in the Detail Page Rules:
Any major Brand Name change requests are considered re-branding and will not be supported. To protect Customer trust and ensure catalog quality, we ask that you create a new ASIN for the new product.
You will need to make a new ASIN for the product and list the product with the correct Brand. Thank you for your understanding.
-Glenn
Hi there @Seller_TWnW8floVL2KP,
So looking closer at your case and ASIN, this ASIN is not currently generic and has not historically been generic. Can you give me some additional context on what you are trying to do with this ASIN that you are unable to? Thank you for your understanding.
-Glenn
Hi there @Seller_TWnW8floVL2KP,
So looking closer at your case and ASIN, this ASIN is not currently generic and has not historically been generic. Can you give me some additional context on what you are trying to do with this ASIN that you are unable to? Thank you for your understanding.
-Glenn
Thank you looking into this. It is very confusing. See the attached screen shot. I am not trying to do anything special. I am just trying to list the product for sale. So I go to add a product, input the asin, choose new for condition, the listing opens and then the popup for the Error5885 appears. I don't want to change anything in the listing.
Thank you looking into this. It is very confusing. See the attached screen shot. I am not trying to do anything special. I am just trying to list the product for sale. So I go to add a product, input the asin, choose new for condition, the listing opens and then the popup for the Error5885 appears. I don't want to change anything in the listing.
Thanks for your details @Seller_TWnW8floVL2KP,
I'm currently investigating this ASIN with my internal team. I can't guarantee I will be able to get this ASIN reinstated, but I will do what I can to get further details. Thank you for your understanding.
-Glenn
Thanks for your details @Seller_TWnW8floVL2KP,
I'm currently investigating this ASIN with my internal team. I can't guarantee I will be able to get this ASIN reinstated, but I will do what I can to get further details. Thank you for your understanding.
-Glenn
Thank You for your effort. This is not the first time this has happened on an ASIN. Is there a way to explain this situation better to customer support?
Thank You for your effort. This is not the first time this has happened on an ASIN. Is there a way to explain this situation better to customer support?
Hey there @Seller_XjrBpQ8DEdtPb,
I've looked into the issue and there are a number of problems with this ASIN. The issues with the product have to do with the product not properly tying to the Brand correctly causing the product to be identified as generic. Unfortunately this issue can only be resolved by the Brand Owner. I would recommend that you reach out to the Brand Owner to fix the issues with this product as only the Brand Owner can fix this ASIN. Thank you for your understanding.
-Glenn
Hey there @Seller_XjrBpQ8DEdtPb,
I've looked into the issue and there are a number of problems with this ASIN. The issues with the product have to do with the product not properly tying to the Brand correctly causing the product to be identified as generic. Unfortunately this issue can only be resolved by the Brand Owner. I would recommend that you reach out to the Brand Owner to fix the issues with this product as only the Brand Owner can fix this ASIN. Thank you for your understanding.
-Glenn
Thank You for looking into the problem. Can I ask you how the five sellers of the product have been able to list and sell on the listing? Two of the sellers are FBA? Two sellers came on the listing 9 months ago?
I understand the brand is confusing. If I click on the brand of CAI - SQUARE D eleven pages of results come up. Amazon is identifying Square D and Schneider Electric as brands. Schneider Electric was the old brand name of Square D. Looking at ASIN B07J2WWWD4 from the search. This listing shows in the title the brand square D and brand is listed as Katouigb. This listing is not generic but as you point out the title and brand should cause issues.
Thank You for looking into the problem. Can I ask you how the five sellers of the product have been able to list and sell on the listing? Two of the sellers are FBA? Two sellers came on the listing 9 months ago?
I understand the brand is confusing. If I click on the brand of CAI - SQUARE D eleven pages of results come up. Amazon is identifying Square D and Schneider Electric as brands. Schneider Electric was the old brand name of Square D. Looking at ASIN B07J2WWWD4 from the search. This listing shows in the title the brand square D and brand is listed as Katouigb. This listing is not generic but as you point out the title and brand should cause issues.
ASIN: B07J2VNHLQ Brand listed is same as the ASIN I am inquiring. CAI - Square D. Title is Square D and listing is not generic.
ASIN: B07J66JF97 Same. Brand CAI - Square D Title has Square D not generic.
ASIN: B07J2WLYR6 Same Brand CAI - Square D Title has Square D not generic.
What were the other issues with the listing you mention?
ASIN: B07J2VNHLQ Brand listed is same as the ASIN I am inquiring. CAI - Square D. Title is Square D and listing is not generic.
ASIN: B07J66JF97 Same. Brand CAI - Square D Title has Square D not generic.
ASIN: B07J2WLYR6 Same Brand CAI - Square D Title has Square D not generic.
What were the other issues with the listing you mention?
Hi there @Seller_TWnW8floVL2KP,
I'm not able to provide any specific explanations to why other sellers are able to list the product, likely they had live offers before changes occurred to the Brand. The major issues with this ASIN are tied to the Brand, which isn't correct and there appears to be an issue with the UPC not tying to the Brand Owner correctly, making the UPC also invalid per Amazon policy. Ultimately I won't be able to assist you in resolving these errors as the only solutions can only be taken by the Brand Owner. I've exhausted my internal resources looking for additional options, but the core of the issue is that I need the Brand Owner to take action to be able to move forward and I can't reach out to them on your behalf. I apologize for the difficulties this creates.
Thank you for your understanding.
-Glenn
Hi there @Seller_TWnW8floVL2KP,
I'm not able to provide any specific explanations to why other sellers are able to list the product, likely they had live offers before changes occurred to the Brand. The major issues with this ASIN are tied to the Brand, which isn't correct and there appears to be an issue with the UPC not tying to the Brand Owner correctly, making the UPC also invalid per Amazon policy. Ultimately I won't be able to assist you in resolving these errors as the only solutions can only be taken by the Brand Owner. I've exhausted my internal resources looking for additional options, but the core of the issue is that I need the Brand Owner to take action to be able to move forward and I can't reach out to them on your behalf. I apologize for the difficulties this creates.
Thank you for your understanding.
-Glenn
I sell generic products, yet other people just show up and they edit a brand on it. Then if I'm unlucky, they report me and hijack my listing. And Amazon won't help at all, even though it's obvious what's happened. Dang like 80% of my generic listings show a brand name somewhere. Why? Who edited those brand names into my listing? Why Amazon did let it happen? Who knows. No one would solve the issue and it would mentally kill me to contact Amazon for like 200 products one by one, telling them the Brand is wrong and it's a generic product. There is no way that they would help, also, there is no way I could do this for 200 products, spending a day on each. The site became ridiculously messy, hijackers everywhere, they edit pages just like that, add and delete things, yet the person who actually listed the products are blocked from changing the listings. Makes no sense. Having a Trademark violation because of the very same issue. Amazon won't help, no explanation. They just won't.
I sell generic products, yet other people just show up and they edit a brand on it. Then if I'm unlucky, they report me and hijack my listing. And Amazon won't help at all, even though it's obvious what's happened. Dang like 80% of my generic listings show a brand name somewhere. Why? Who edited those brand names into my listing? Why Amazon did let it happen? Who knows. No one would solve the issue and it would mentally kill me to contact Amazon for like 200 products one by one, telling them the Brand is wrong and it's a generic product. There is no way that they would help, also, there is no way I could do this for 200 products, spending a day on each. The site became ridiculously messy, hijackers everywhere, they edit pages just like that, add and delete things, yet the person who actually listed the products are blocked from changing the listings. Makes no sense. Having a Trademark violation because of the very same issue. Amazon won't help, no explanation. They just won't.
That is a very good question.
1. Generic products are made for a special purpose. They are made for retailers to purchase, add their brand name upon, add their Company UPC, and sell then as their own.
2. Sellers who simply sell the product as is, without personally branding them, are simply looking for a quick buck. The problem is the sellers who do not label the product soon find out there are 100 others trying to sell the same product, and no one is making any profit.
That is a very good question.
1. Generic products are made for a special purpose. They are made for retailers to purchase, add their brand name upon, add their Company UPC, and sell then as their own.
2. Sellers who simply sell the product as is, without personally branding them, are simply looking for a quick buck. The problem is the sellers who do not label the product soon find out there are 100 others trying to sell the same product, and no one is making any profit.