On time delivery rate is really about creating fear and dread. A rant.
22 years of selling on Amazon. Will we be suspended for things we cannot control?
We ship our packages using Amazon's Buy Shipping. We choose the shipping methods which Amazon's Buy Shipping says will meet the delivery promise. We are at 91.28 though because of the hurricanes which have devastated Florida and the southeast US. Yes, everything is open and operating. But there are random issues occurring, unpredictable events throughout USPS's network. And no, Amazon.. We cannot use your expensive methods to ship our mostly inexpensive items under $15 item. We cannot spend $20 to a ship a $15 item! Do the math!
Amazon, what is the point of dangling promised protection to us, telling us a shipping method will meet the customers' promised delivery dates, show us the green check marks and saying we are protected, only to then terrorize us with a threatened suspension for following your advice?? There is something so callous and twisted about this practice.
Ever call Account Health? I'm glad the Amazon associate found my panic humorous. Well, if nothing else he had a laugh at my expense. He said something to the effect of "well, you know how the higher ups can be. They will not change." Then he chuckled. Glad I made your day a little brighter. All it took to brighten your day is me panicking over the potential loss of my livelihood.
He told us to go on "vacation." What?????? Why????? Everything is open. Everything is running. There are just hiccups. Here in Florida. In Georgia. In Texas even. It is not as if the hurricane is bearing down on us. it has passed and everything is open. Go on vacation? What is wrong with you?
There is a sickness at Amazon. If there is God in heaven, look down and see the way Amazon treats us..
4 replies
Seller_4HsL3GZbyDLea
88% now and falling. There is nothing to do but wait for my family to lose its source of income.
And we did everything right.
There will be a special place in hell for Amazon executives.
Roxy_Amazon
Dear @Seller_4HsL3GZbyDLea,
"We ship our packages using Amazon's Buy Shipping. We choose the shipping methods which Amazon's Buy Shipping says will meet the delivery promise. We are at 91.28 though because of the hurricanes which have devastated Florida and the southeast US. Yes, everything is open and operating. But there are random issues occurring, unpredictable events throughout USPS's network. And no, Amazon"
I understand your frustration with the recent shipping challenges you've faced due to the hurricanes in Florida and the southeast United States. It's understandable to feel concerned about the potential impact on your business.
I want to reassure you that Amazon recognizes these types of major disruptive events that impact an entire region are outside of the seller's control. Shipments that are delayed due to these circumstances will not count against your Order Tracking Defect Rate (OTDR).
Could you please provide me with the case ID from your previous communication with Seller Support? I'd be happy to reach out to the team on your behalf and advocate for your situation. Having the specific case details will allow me to better understand the context and provide a more informed resolution.
I appreciate you taking the time to share your concerns in the seller forums. Please know that we are here to help and support you through these challenging times. If you have any other questions or need further assistance, don't hesitate to reach out.
This is a help page you can visit for more information: Frequently asked questions about on-time delivery rate (OTDR).
Best,
-Roxy
On time delivery rate is really about creating fear and dread. A rant.
22 years of selling on Amazon. Will we be suspended for things we cannot control?
We ship our packages using Amazon's Buy Shipping. We choose the shipping methods which Amazon's Buy Shipping says will meet the delivery promise. We are at 91.28 though because of the hurricanes which have devastated Florida and the southeast US. Yes, everything is open and operating. But there are random issues occurring, unpredictable events throughout USPS's network. And no, Amazon.. We cannot use your expensive methods to ship our mostly inexpensive items under $15 item. We cannot spend $20 to a ship a $15 item! Do the math!
Amazon, what is the point of dangling promised protection to us, telling us a shipping method will meet the customers' promised delivery dates, show us the green check marks and saying we are protected, only to then terrorize us with a threatened suspension for following your advice?? There is something so callous and twisted about this practice.
Ever call Account Health? I'm glad the Amazon associate found my panic humorous. Well, if nothing else he had a laugh at my expense. He said something to the effect of "well, you know how the higher ups can be. They will not change." Then he chuckled. Glad I made your day a little brighter. All it took to brighten your day is me panicking over the potential loss of my livelihood.
He told us to go on "vacation." What?????? Why????? Everything is open. Everything is running. There are just hiccups. Here in Florida. In Georgia. In Texas even. It is not as if the hurricane is bearing down on us. it has passed and everything is open. Go on vacation? What is wrong with you?
There is a sickness at Amazon. If there is God in heaven, look down and see the way Amazon treats us..
On time delivery rate is really about creating fear and dread. A rant.
22 years of selling on Amazon. Will we be suspended for things we cannot control?
We ship our packages using Amazon's Buy Shipping. We choose the shipping methods which Amazon's Buy Shipping says will meet the delivery promise. We are at 91.28 though because of the hurricanes which have devastated Florida and the southeast US. Yes, everything is open and operating. But there are random issues occurring, unpredictable events throughout USPS's network. And no, Amazon.. We cannot use your expensive methods to ship our mostly inexpensive items under $15 item. We cannot spend $20 to a ship a $15 item! Do the math!
Amazon, what is the point of dangling promised protection to us, telling us a shipping method will meet the customers' promised delivery dates, show us the green check marks and saying we are protected, only to then terrorize us with a threatened suspension for following your advice?? There is something so callous and twisted about this practice.
Ever call Account Health? I'm glad the Amazon associate found my panic humorous. Well, if nothing else he had a laugh at my expense. He said something to the effect of "well, you know how the higher ups can be. They will not change." Then he chuckled. Glad I made your day a little brighter. All it took to brighten your day is me panicking over the potential loss of my livelihood.
He told us to go on "vacation." What?????? Why????? Everything is open. Everything is running. There are just hiccups. Here in Florida. In Georgia. In Texas even. It is not as if the hurricane is bearing down on us. it has passed and everything is open. Go on vacation? What is wrong with you?
There is a sickness at Amazon. If there is God in heaven, look down and see the way Amazon treats us..
4 replies
4 replies
Seller_4HsL3GZbyDLea
88% now and falling. There is nothing to do but wait for my family to lose its source of income.
And we did everything right.
There will be a special place in hell for Amazon executives.
Roxy_Amazon
Dear @Seller_4HsL3GZbyDLea,
"We ship our packages using Amazon's Buy Shipping. We choose the shipping methods which Amazon's Buy Shipping says will meet the delivery promise. We are at 91.28 though because of the hurricanes which have devastated Florida and the southeast US. Yes, everything is open and operating. But there are random issues occurring, unpredictable events throughout USPS's network. And no, Amazon"
I understand your frustration with the recent shipping challenges you've faced due to the hurricanes in Florida and the southeast United States. It's understandable to feel concerned about the potential impact on your business.
I want to reassure you that Amazon recognizes these types of major disruptive events that impact an entire region are outside of the seller's control. Shipments that are delayed due to these circumstances will not count against your Order Tracking Defect Rate (OTDR).
Could you please provide me with the case ID from your previous communication with Seller Support? I'd be happy to reach out to the team on your behalf and advocate for your situation. Having the specific case details will allow me to better understand the context and provide a more informed resolution.
I appreciate you taking the time to share your concerns in the seller forums. Please know that we are here to help and support you through these challenging times. If you have any other questions or need further assistance, don't hesitate to reach out.
This is a help page you can visit for more information: Frequently asked questions about on-time delivery rate (OTDR).
Best,
-Roxy
Seller_4HsL3GZbyDLea
88% now and falling. There is nothing to do but wait for my family to lose its source of income.
And we did everything right.
There will be a special place in hell for Amazon executives.
Seller_4HsL3GZbyDLea
88% now and falling. There is nothing to do but wait for my family to lose its source of income.
And we did everything right.
There will be a special place in hell for Amazon executives.
Roxy_Amazon
Dear @Seller_4HsL3GZbyDLea,
"We ship our packages using Amazon's Buy Shipping. We choose the shipping methods which Amazon's Buy Shipping says will meet the delivery promise. We are at 91.28 though because of the hurricanes which have devastated Florida and the southeast US. Yes, everything is open and operating. But there are random issues occurring, unpredictable events throughout USPS's network. And no, Amazon"
I understand your frustration with the recent shipping challenges you've faced due to the hurricanes in Florida and the southeast United States. It's understandable to feel concerned about the potential impact on your business.
I want to reassure you that Amazon recognizes these types of major disruptive events that impact an entire region are outside of the seller's control. Shipments that are delayed due to these circumstances will not count against your Order Tracking Defect Rate (OTDR).
Could you please provide me with the case ID from your previous communication with Seller Support? I'd be happy to reach out to the team on your behalf and advocate for your situation. Having the specific case details will allow me to better understand the context and provide a more informed resolution.
I appreciate you taking the time to share your concerns in the seller forums. Please know that we are here to help and support you through these challenging times. If you have any other questions or need further assistance, don't hesitate to reach out.
This is a help page you can visit for more information: Frequently asked questions about on-time delivery rate (OTDR).
Best,
-Roxy
Roxy_Amazon
Dear @Seller_4HsL3GZbyDLea,
"We ship our packages using Amazon's Buy Shipping. We choose the shipping methods which Amazon's Buy Shipping says will meet the delivery promise. We are at 91.28 though because of the hurricanes which have devastated Florida and the southeast US. Yes, everything is open and operating. But there are random issues occurring, unpredictable events throughout USPS's network. And no, Amazon"
I understand your frustration with the recent shipping challenges you've faced due to the hurricanes in Florida and the southeast United States. It's understandable to feel concerned about the potential impact on your business.
I want to reassure you that Amazon recognizes these types of major disruptive events that impact an entire region are outside of the seller's control. Shipments that are delayed due to these circumstances will not count against your Order Tracking Defect Rate (OTDR).
Could you please provide me with the case ID from your previous communication with Seller Support? I'd be happy to reach out to the team on your behalf and advocate for your situation. Having the specific case details will allow me to better understand the context and provide a more informed resolution.
I appreciate you taking the time to share your concerns in the seller forums. Please know that we are here to help and support you through these challenging times. If you have any other questions or need further assistance, don't hesitate to reach out.
This is a help page you can visit for more information: Frequently asked questions about on-time delivery rate (OTDR).
Best,
-Roxy
