Inventory Defect and Reimbursement portal now available
Today, we launched a new Inventory Defect and Reimbursement (IDR) portal to streamline your operations and give you more transparency into your Fulfillment by Amazon (FBA) inventory reimbursements. Now, you can more efficiently manage all your inventory-related defects and reimbursements within warehouse lost, warehouse damage, and customer returns, in one convenient place through the IDR portal.
The IDR portal gives you:
- Complete visibility into these defects and their status
- Detailed information for each of these defects, including type, creation date, actions taken, reasons, and current status
- A comprehensive view of these defects from multiple reports and policy checks to identify reimbursable opportunities
- Insights into defect frequency and the resolution rationale
Note that the portal doesn’t include defects under missing from inbound, removals or warehouse disposals.
To access the IDR portal:
- Go to your FBA dashboard on Seller Central.
- Under the Inventory dropdown, select Inventory Defect and Reimbursement.
You can also access the IDR portal through the Reimbursements report.
For more information, go to Inventory Defect and Reimbursement (IDR) Portal.
7 replies
Seller_Kz4OWECFfcR8n
Hello,
To help you prepare, you can view and manage manufacturing costs in the Inventory Defect and Reimbursement portal starting in late January using a new Manage Your Manufacturing Cost page.
Has this been created yet?
Seller_kBQM4ykaEz9zJ
Hello, wondering if I could get some @Seller_nUXRIxpv1gT6F help.
When going to the Seller Reimbursement portal, the info page mentioned there would be a "bulk upload" option for this, but when I go to the portal I don't see this option. Am I missing it or will they be rolling this out soon? I have thousands of SKU's so would love to not have to go through one by one here..
Thanks for your help.
Seller_a1CZqtxdXTdW5
So if something is lost or damaged in the warehouse, we have to ask for reimbursement or will it be reimbursed automatically? I just input a transaction ID for an eligible item into a reimbursement tool and it was immediately reimbursed.
Unless I'm misunderstanding something, it just seems like an unnecessary step. If Amazon is aware that they made a mistake, why should sellers have to jump through hoops to be reimbursed? Obviously we want to be reimbursed for damaged inventory. It should be automatic.
